Notes
Notes - notes.io |
Hi XYZ,
Thank you for contacting DoorDash. How may I assist you.
Apology statement and empathy :
I apologize for the inconvenience on what has happened with the (mention issue with order). This is definitely not the experience we want for you.
I understand that this is a troubling situation and I assure you that I will help you in getting this resolved.
Probing:
Can you please elaborate the issue so that I may assist you better?
Confirmation:
Perfect!
Thank you for confirming.
Allow me a moment let me quickly process it for you.
HOLD
Allow me a minute or 2 I am having a check on the issue, and I will help you with the best solution.
Unhold:
Thank you for being on hold.
Confirmation:
Perfect!
Thank you for confirming.
Allow me a moment let me quickly process it for you.
Additional assistance
It's a pleasure assisting you!
Do you have any other questions about the order apart from this today?
Closing
Thank you for contacting DoorDash
Hope you have a great evening!
No response
I have not heard from you in a while I just wanted to make sure that we are still connected.
Thank you for responding I thought I almost lost you there.
Since there is no response from your end, I am forced to disconnect the chat.
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