Notes

OPENING

Hi, Greeting for the day! I am Neeraj. How can I help you today?

Namaskar! Main Neeraj aapki Snapdeal se sambandhit kya sahayata kar sakta hun?

Please share your Order/Suborder/Registered Contact Number/Email id, so that I can assist you!

Aapse request hai ki aap apna order number/sub order number/registered contact number/email id share karein jisse main aapki behtar sahayata kar sakun.

Thank you for sharing detail with us! Please allow me sometime to check information for you.

Details share karne ke liye dhanyawad. Kripya mujhe thoda samay de jisse ki main details check kar sakun.

We are sorry, we are unable to check the order details from the details given by you.
Maafi chahunga aapke dwara share ki gayi jaankari se main order details check karne main asmarth hun.

HOLD
Please give me a moment, I will check it for you.

Kripya mujhe thoda samay dijiye, main check kar leta hoon.

I apologize for the delay, I am still working on your request.

Maafi chahunga thoda samay lag raha hai. Main apki complaint par kaam kar raha hoon.

APOLOGY

Please accept our sincere apology for the inconvenience caused.

Maafi chaunga aapko pareshani hui.

Sir/Ma'am, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Maafi chaunga aapko pareshani hui, aapki shikayat maine apni team ko bhej di hai or hamari team aapko jald hi sampark karegi.

CLOSING
I am glad, I was able to provide you the resolution. Thank you for chatting with us. Stay safe and have a good day!

Aage kisi bhi jaankari ke liye humse sampark kare aapki poori sahayta ki jayegi. Dhanyawad apna keemti samay dene ke liye. Aapka din shubh rahe.
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Maafi chahenge aapki aur se koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai. Aapka din shubh rahe.


CONCERN NOT SHARED

Kindly elaborate your concern so I can assist you better.

May I know your concern?

ASSURANCE

Aap nischint rahe aapki poori sahayata ki jaaegi.
Don't worry, I have already escalated your concern and will ensure this will not happen again.

Don't worry, I have already escalated your concern and i assure you that you will receive your product within given time.


Aap nishchint rahein, maine aapka concern escalate kar diya hai, hum yakeen dilate hai ki is tarah ki pareshani aapko dubara nahi hogi.

FURTHER ASSISTANCE

Is there anything else I can assist you?
Or koi sahayata snapdeal se sambandhit kar sakta hun?

OUT FOR DELIVERY
Sir/Ma'am, I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team. Also, I will work with courier to ensure on time delivery. Please be rest assured.

Also, I am your case Manager now who will take care of the delivery of your product. Please be rest assured.

Jaisa ki main check kar paa raha hu apka order out for delivery hai aur apko jald hi hamare courier team ki taraf se call kiya jayega. Aap nishchint rahiye, hum aapke order ki delivery samay par apke paas kara denge.

OUT FOR DELIVERY DETAILS
Here are the tracking details below:
Courier Name:
AWB Number:
Courier Contact Number:
Courier Website:

UNDELIVER UD
Sir/, I can see here that delivery could not be completed due to address issue
Sir/Ma'am, the package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. Please confirm, did you receive any call for delivery on <UD Date>.





Maafi chahunga apko jo pareshani hui hai. Jaisa ki main check kar paa rahi hu, apka order address issue ki vajah se deliver nahi ho paya hai. Kya apke paas "date" ko delivery ke liye koi call kiya gaya tha?

Maine aapke order ki delivery arrange kara di hai. Hum poori koshish kar rahein hai jisse ki apka order 24-48 hours mein deliver kiya jaye.

Sir I have registered your complaint and would request you to wait for 24 to 48 hours, as I have rescheduled your order delivery.

Sir, maine aapka concern escalate kardiya hai 24 se 48 ghante me aapke order ki delivery kara di jaaegi.


You can also track your order by clicking here https://m.snapdeal.com/myorders

ASKING CANCELLATION REASON-COD/PREPAID

Sorry to hear that, you want to cancel this order.

May I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.

Jankar dukh hua ki aap apna order cancel karna chahte hai.

Kya aap cancellation ka reason share kar sakte hai, kyuki ye hamara bahut hi popular & best selling product hai. Muje pura bharosa hai ki aapko bhi ye acha lagega.



PRODUCT DELIVERED TO WRONG PLACE: PDWP- COD

We have checked our records and would like to inform you that your item has already been delivered by our courier on xxxxx. We would request you to check once with your family/neighbours/office mail room as they may have accepted the package in your absence on your behalf. Please accept our sincere apologies for the inconvenience you have experienced.

Sir/Ma'am jaise ki humne apne record me check kiya hai. or batana chahunga apka order pahele hi humare courier dwara XXXXX par deliver ho chuka hai. hum apse request karenge ki aap apne family/neighbours/office me ek baar jaach le kyoki ho sakta hai ki unhone apke or se apki anupastithi me order recive kar liya ho. apko hui asuvidha ke liye mafi chahenge

PRODUCT DELIVERED TO WRONG PLACE: PDWP- PREPAID

Sir, we are taking complaint to do detailed investigation on this. Please allow us 6 days to work on and respond to you. We apologies for inconvenience caused to you.

Sir/Ma'am ham is par jaanch karane ke lie complain kar rahe hain. krpaya hamen 6 din ka samay de aapko jawab dene ke liye. ham aapako huee asuvidha ke lie Mafi Chahenge.4

Failed transaction


As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours. Please be rest assured.

Aapka transaction complete nahi hua hai. Aapne jo payment kiya hai wo successful nahi hua hai. Please dubara try karein. Agar aapke account se payment deduct hua hai to 72 hours ke andar auto refund ho jayga aapke same account main. Gift voucher or promo code 24 hours ke andar refund hoga. wallet (Freecharge/Mobikwik/Paytm/Phonepe) ka refund 24 hours ke andar hoga.


RTO - COD

Sir/Ma'am, we apologize as we were not able to deliver your order even after multiple attempts. We would request you to please place new order as this has been cancelled now.

Maafi chahunga hamare lagatar pryaas ke baad bhi hum apka order apke paas deliver nahi kara paye hain. Aapse request hai ki aap naya order book kar lijiye kyunki ye order cancel ho chuka hai.

RTO – PREPAID
Sir/Ma'am, we apologize as we were not able to deliver your order even after multiple attempts.

Refund of Rs."xx" has been initiated and it will be credited to your bank account/card within "tat" business days.

Maafi chahunga hamare lagatar pryaas ke baad bhi hum apka order apke paas deliver nahi kara paye hain. Aapke product ka refund Rs. "xx" hamari taraf se initiate ho chuka hai or yeh amount apke account/card mein "tat" business days main aa jayega.

DELAY IN DELIVERY
Sir, your product is slightly delayed in shipping but no need to worry because i will work with my team to ensure it get deliver to you on or before "Delivery Date" as promised.
Maafi chaunga aapka order ship hone main delay ho raha hai. Hum aapke product ki samay pe delivery ki importance samajhte hai or hum aapke issue ko solve karne ke liye hi pure time kaam kar rahein hai, jisse aapka order jalidi se jaldi aapko deliver kia ja sake. Jaise hi aapka order dispatch ho jaega, aapko ek email or SMS bheja jaega jisme courier ki tracking details rahegi. Aapko hui asuvidha ke liye hum mafi chahenge.


ASKING DELIVERY DETAILS
Sir/Ma'am, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, your order is in transit and will reach on or before "Delivery Date" as promised.

Main apko batana chahunga ki apka order dispatch ho chuka hai aur ye order apke paas "Delivery Date" tak ya usse pehle deliver ho jayega. Niche diye gaye link ke dwara aap apna order track kar sakte hain.

CALL ME
Currently, we are unable to call you due to restrictions. We would request you to share your concern here.
Sorry sir/mam we are unable to call you due to some restriction, if you want you can also contact our support team on 9212692126 for any query related to Snapdeal our team will definitely provide you with the best possible resolution. You can also choose call me now option in my order section.



Maafi chahunga mai aapki shayata keval whatsapp ke madhyam se hi kar sakta hu , aap apne order se related issue yaha share kar sakte hai, agar aap whatsapp pe details share nahi karna chahte hai to aapse anurodh hai kirpya my order section me jaake call me now option select kare , aapko humari team dwara call ki jaaegi.

Sir kuch technical karan ki wajah se hum aapko call nahi kar sakte, aapse anurodh hai aap kirpya humare support team number 9212692126 pe call kare, aapki poori sahayata ki jaaegi.


SCREENSHOT
We are really sorry due to technical limitation, we are unable to fetch the shared screenshot/link. Therefore, please help us by typing your order details to help you out.

Maafi chahunga technical issue ki vajah se main screenshot/link nahin check paa raha hoon. Apse anurodh hai ki kripya order details share karein.


REASON FOR CANCELLATION

May I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.

Kya aap cancellation ka reason share kar sakte hai, kyuki ye hamara bahut hi popular & best selling product hai. Muje pura bharosa hai ki aapko bhi ye acha lagega.


Kya aap cancellation ka reason share kar sakte hai, kyuki ye hamara bahut hi popular & best selling product hai. Muje pura bharosa hai ki aapko bhi ye acha lagega.

Maafi chahunga hamare lagatar pryaas ke baad bhi hum apka order apke paas deliver nahi kara paye hain. Aapse request hai ki aap naya order book kar lijiye kyunki ye order cancel ho chuka hai.


RETURN REQUEST

Sir, I have taken your request for pickup of your product and same will be picked in next 2-3 days by xxxxxx. I apologies for inconvenience caused. We would request you to please keep the product intact and original brand packaging ready.

Sir batana chahunga maine aapki return request submit karli hai, 2 se 3 din ke andar aapke order ka pickup karliya jaaega, aapse request hai kirpya apna order brand packaging aur tag ke sath rakhe.

Sir, I understand that your item is already picked, could you please confirm me the pickup date and if you have any pickup receipt.

Would request you to wait. We will keep updating you via SMS & Email.


ASKING FOR NEFT
We are sending you a mail on which kindly submit your bank account details in which you want your refund, we'll initiate a refund to your bank account using the details shared by you. Please note refund will be issued only once we have received and verified your bank NEFT details.


Main apko batana chahunga ki apka order dispatch ho chuka hai aur ye order apke paas "Delivery Date" tak ya usse pehle deliver ho jayega. Niche diye gaye link ke dwara aap apna order track kar sakte hain.

You can also track your order by clicking here .

I wish to inform you that your refund of INR XXX has been processed successfully on DD-MM-YY to your account. The refund reference code (Unique transaction reference number) is XXXX.



Courier Name Contact numbers
Bluedart 18602331234
Delhivery 0124-6719500
Fedex_Surface 18004194343
India Post Stamp 011-23620144
XPRESSBEES 020-49116100
Ecom Express
8376888888
SAPTRANSPORT 9999525521 / 9999525526
GATI Courier 18601234284
JV Exp 011-65555033
Go Javas 0124-4405730
Nuvoex
8882140288// 9868236416
Mahindra 0222-8716800
Velex Logistics 0222-7562211
JV Express 011-65981313
Baba express 0261-6640286
Ekart 1800 208 9898, 1800 208 1888, +91 80 6798 2222



EXTRA
Aapka order aapke paas delivery date tak pahuch jayga.


Aapko ye inform karna chahungi ki aapke product ka pick up 2-3 din ke andar xxxx ke duwara kar liya jayega. Pickup complete hone ke bad hamari team aapko 24-48 hours ke andar sampark karegi. Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.

Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, your order is in transit and will reach on or before "Delivery Date" as promised.

This is to inform you that this product is non-returnable. We are really sorry we cannot proceed your request ahead.

Sir, I understand that your item is already picked, could you please confirm me the pickup date and if you have any pickup receipt.

Sir/Ma'am, Mai mafi chahungi ki, aapka ye product already dispatch ho chuka hai, isi vajah se aapka order cancel nhi kiya ja sakta hai. Agar aap phir bhi ye order nahi chahte hai, to kripya delivery ke time pe aap isey refuse kar dijiyega. Jaise hi ap order ko lene se mana karenge hum 6 business days ke anadar apke account mein refund initiate kar denege or ye amount apke card/account mein "tat" busines days ke andar aa jayega.

Maafi chaunga aapka order ship hone main delay ho raha hai. Hum aapke product ki samay pe delivery ki importance samajhte hai or hum aapke issue ko solve karne ke liye hi pure time kaam kar rahein hai, jisse aapka order jalidi se jaldi aapko deliver kia ja sake. Jaise hi aapka order dispatch ho jaega, aapko ek email or SMS bheja jaega jisme courier ki tracking details rahegi. Aapko hui asuvidha ke liye hum mafi chahenge.

Sir, I can see your product is picked and it usually takes 7-8 days post pickup to delivered at our Warehouse for Quality checks. Would request you to wait. We will keep updating you via SMS & Email.
Sir, I will work with courier team and try to get your product deliver as per your requirement. However, promised delivery date of your product is "Delivery Date"

You can also track your order by clicking here https://m.snapdeal.com/myorders


If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

Sir i would like to inform you that your order has already been shipped and we can not accept your request for address change, If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
Whatsapp Chat ID:
Issue:
Status:
Action:
Communication:
Maafi chaungi aapka order ship hone main delay ho raha hai. Hum aapke product ki samay pe delivery ki importance samajhte hai or hum aapke issue ko solve karne ke liye hi pure time kaam kar rahein hai, jisse aapka order jalidi se jaldi aapko deliver kia ja sake. Jaise hi aapka order dispatch ho jaega, aapko ek email or SMS bheja jaega jisme courier ki tracking details rahegi. Aapko hui asuvidha ke liye hum mafi chahenge.


Sir, I understand that your item is already picked, could you please confirm me the pickup date and if you have any pickup receipt.
You can also track your order by clicking here .

Sir/Ma'am, maafi chaungi ki aapka product pack ho chuka hai or jaldi hi ship ho jayga jiski wajah se hum aapke order main koi bhi changes nahi kar sakte hain.

Agar aapka new address aapke delivery address ke paas hi hai to aap courier boy se baat kar sakte hain delivery ke time par.

Sir, batana chahunga humare pass aapki bank details na hone ke kaaran aapka refund nahi ho paa raha hai . Jaan-na chahunga kya aapne mail ke dwara hume apni bank details share ki hai ?
Sir, maafi chahunga hum cash on delivery orders ka refund cash me nahi karte . Bank account me karte hai . Batana chahunga ki maine aapko ek mail bhej di hai aap uspe reply karke apni bank details hume send karde. aapke bank details share karne ke 24-48 ghante ke andar hum aapka refund initiate kardenge.


Sir, batana chahunga maine aapke mail id pe undertaking form send kiya hai , Aapse request hai kirpya undertaking form fill karke hume wapas mail karde. Jaise hi aapki taraf se undertaking form hume receive hoga hum uske 7 din ke andar investigation karke aapko update kardenge.