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Please confirm your first and last name along with complete service address with zip code
Just for the confirmation, are you currently at home and connected with your in Home Internet or Home wifi (modem wifi)?
Second level verification, after verficaion
As I can see there is no third party email or cell phone number is registered for reset code or password recovery.
Please help me with your preferred third party email (Gmail, Yahoo, Hot-mail) or cell phone number currently connected with in home Xfinity wifi.
After sending link :
A link to complete the mobile registration process has been successfully sent to your phone number or email address, open the link and submit, make sure, your cell phone is connected with in home wifi (modem wifi) or Home Internet.
Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset and enter username : and you'll get the reset code on phone number or email address, with the reset code you can set up the password from your end.
+++++++++++++++++++++++++++++++++++++++++++++++
If cx not at home and no third party option ( phone number or email address) is assosicated with username, then
Let me escalate this issue on priority and create a ticket for you to reset the password and will share the number of our Dedicated team, please allow me a moment.
I have escalated this issue on priority and created ticket for you and ticket number is : CR862533981 And I would request you to call our Customer Security Assurance (CSA): 1888-565-4329 toll free and team will help you with that
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