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Since I haven't heard from you in a while, I will need to end our chat. Please do not hesitate to reach out to us so that we can resume providing you with assistance.
Please do not hesitate to reach out to us if this problem persists.
Asking to be transfer:
I'm understand you request and I would be as disappointed and frustrated as you are due to this situation. Unfortunately, this is the last resort in speaking matters that you can reach out to, so I am not able to transfer you to another department.
We've processed the refund on our end in the amount of $21.65 and you will receive an email with all the details for the adjustment made. Your bank has it from here. You should see it reflected in the next 3-5 business days depending on your financial institution. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions about this.
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