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Scope
As a Quality Assurance Analyst you will be in charge of performing
transaction monitoring sessions as well as collecting & analyzing the
data in order to reach to valid conclusions.
Responsibilities
Attend recurrent & ad-hoc internal & external meetings, reviews and presentations.
Contribute to PSP / DMAIC sessions with data and suggestions.
Contribute to the onboarding of new team members acting as mentor.
Contribute to the Training Needs Analysis.
Develop / maintain reports related to the activities of his / area.
Elaborate on data in order to identify root causes, areas for improvement and risks. Suggest corrective and / or preventive actions.
Gather feedback on new / emerging issues and / or opportunities and share with management and client.
Handle customer interactions for educational purposes.
Organize calibration sessions, analyze the data and follows up on the outcome.
Other duties related to the activities of the department and role as assigned.
Participate to agile teams & workgroups by contributing with data, facts and suggestions.
Participate to corporate and external audits.
Participate to internal and external calibration sessions.
Participate to the foundation and continuous education training activities of his / her role, (in-classroom, e-learning, internally or client - driven).
Participate to the training effectiveness evaluation process.
Perform transaction monitoring sessions.
Prepare and update the transaction monitoring plan.
Report back to management the outcome of his / her actions, tasks, highlights eventual risks & opportunities and proposes preventive and / or corrective actions.
Support the continuous improvement effort of the company by contributing with ideas & data, sharing experience, participating to workgroups and initiatives.
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