Notes

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Wonderful day, Thank you for contacting XFINITY support. My name is Sumikasha your XFINITY repair Ambassador for today. I can see you're chatting in about your services. who do I have the pleasure to assist with?

Hi, how are you?

Great, I am well. Thank you for asking.

May I know the issue you are getting with services so that I can check and help you with best.

Let's work together to get everything this fix.

Please do not worry I will get everything fix. I will take this issue as my own and try my level best to make everything perfect.

Its you who we need to say thank you.

We appreciate your business and value as a customer.

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It was not possible without your assistance. Please, do not be thankful to me its me who need to thank for your kindness and understanding.

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

Finally for all this huge inconvenience, now its look like you are happy. I hope I able to make you smile because I do not want to disappoint you and serve with my best to make your day awesome.

I will do my best to get this done for you. Be assured I will make your experience best with my customer services.

I can understand that you have been through a lot and I just want one thing form my customers their gratification which makes me happy as well.

Thank you so much, it really means a lot to me and motivates me to work with more dedication :)

You have been very kind and cooperative on the chat. Customer like you makes us strong.

That's Awesome! you did it. I really appreciate your efforts and patience. Your satisfaction is my priority.

I'm glad that I got a chance to have words with such a nice personality

I really appreciate your kindness and understanding and I'm glad I had the opportunity to resolve your issue.

Thank you:- Well, it was not possible without your assistance. Please, do not be thankful to me its me who need to thank for your kindness and understanding.

I must say it was a delightful experience for me to have a customer like you.

I had wonderful time chatting with you. It was my pleasure to assisting you today.

I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience.

As an appreciation to your continued loyalty and business with us, we're happy and proud to share our new Xfinity Rewards available for you. Xfinity Rewards is our way of saying thank you for being a Xfinity customer. 

Just visit the Xfinity app or Customer.Xfinity.com/Rewards and join Xfinity Rewards to get treated to simple delights like movie nights, family activities, and exclusive Xfinity discounts. Thank you for being the best part of Comcast

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Perfect! I will have it noted on your account. I appreciate your cooperation in troubleshooting with me. I just want to make sure everything is covered while you still have me, is there anything else I can help you with today.

Great, before we finish up, do you have any other concerns that I can as sist you with? I want to ensure we have covered everything on this chat.

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I hope you are happy with XFINITY and with my support?

Amazing this means a lot to me and invigorates me to work with more dedication and pursue my responsibilities wisely.

I appreciate if you share your valuable good feedback on my assistance and experience I have provided you today please click the "END CHAT" button located at the upper right of this chat session. Once the chat is over you will get the page where I would appreciate your feedback for the assistance and experience I have provided during this chat probably the best person I talked with today.

I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience.

One important thing before we end the chat, I really enjoyed your presence as well and I would really appreciate you if you can share your today's chat experience with me on how I resolved your issue by by clicking the "END CHAT" button located at the upper right of this chat as it will motivate us to provide the excellent service in future as well. Thank you for choosing Xfinity and have a great day!

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primary users on their account can now reset the password of a secondary user without having to know his or her current password. They can do so by logging in to My Account, clicking the Users tab and selecting the Edit option next to the username for which they would like to change the pas sword.

HOW6396 UID CREATION

Just to confirm you want password reset for online account. Am I correct?

I will surely help you with your password reset concern for online account.
To pull up your account information, please provide your first and last name and complete service address along with zip code?

Perfect, May I know the username you are trying to access and reason for login so that I can as sist with that as well.
Perfect. Thank you for the information.
Please follow the steps on the link : https://www.XFINITY.com/pas sword.

I am going to send a reset code and login link on your email-:
I am going to send a reset code and login link on your phone number-:
Please access the link. Once you are on the page, 1. Enter your username. 2. Enter captcha on the next page. 3. Enter the Reset Code( which send on your email or phone number) 4. Create new pas sword.
Please confirm me on chat once you are able to login.
-------------------------------------------------------------have no internet services or disconnected account---------------------------------

For account security, the reset process is restricted with your home network only. We can send the pas sword reset link only on the third party email address or phone number updated on the account however, I am unable to update the same  because of no internet services and the user name is assoicated on disconnected account.

For pas sword reset for disconnected account we have special team. They will help cx to reset pas sword for disconnected accounts.

They are available on call. Customer security team help line number is 1888-565-4329
In case email is not verified

We first need to update your preferred email or mobile number on the account and also you need to connect to your home network, only then we can share the reset code with you.

Okay. So what I can do here is I can update your preferred number from my end and send a link on the number to register it on your account the link will be valid for 24 hours and once you reach home you can access the link to register the phone number on your account.


Once you access the link your number will be registered on the account and then you need to access the link now https://customer.XFINITY.com/lite and you will get an option to get the reset code on your preferred phone number and the you can use the reset code to set new password for your account.

*************************************************PAS SOWRD UPDATE IN OUTLOOK**************************************

1. Click the File tab.

2. Click Account Settings, and then click Account Settings.

3. On the Data Files tab, click the Outlook Data File (.pst) for which you want to change the pas sword, and then click Settings.

4. Click Change Pas sword. You will not see this option if you've selected an Offline Outlook Data File (.ost) file. The extension of the file is listed in the Location column of the Data Files tab. There is no way to set a pas sword on an Offline Outlook Data File (.ost).
Note: The Change Pas sword button doesn’t appear if you are using an Offline Outlook Data File (.ost) file. Many email accounts, including Exchange, Office 365, and Outlook.com accounts use Offline Outlook Data Files (.ost).

5. In the Change Pas sword dialog box, type the existing pas sword in the Old pas sword box. If there is no existing password, leave this box blank.

6. In the New pas sword and Verify password boxes, type the new pas sword. The password can be up to 15 characters and is case-sensitive.

7. Click OK to set the password.

Important: If you forget your pas sword, Microsoft can’t retrieve it. There is no pas sword recovery option.
Security Note: For a better way to restrict access to your data, use a pas sword-protected Windows user account for each person who uses the computer. For more information, see Windows Help and Support.