Notes

RA_TIK
[email protected]

ISSUE:-
ACTION:-
COMM:-
Ratik 60012

Call Drop
ISSUE:- Cx not responded
ACTION:-Warning given
COMM:- Call drop after warning by my side //
Ratik 60012

Language Barrier
Issue language barrier
Action language pref
comm ask cx to plz mail us on [email protected]
Ratik 60012

NON-CONNECTED CALLS :-
ISSUE - Call non-connected
ACTION - SMS send
COMMUNICATION - N/A
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NEED NO HELP
ISSUE:- cx need no help
ACTION:- na
COMM:-Assured for the future // cx agree
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No Response
ISSUE:- Na
ACTION:-Na
COMM:- Cx drop the call
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Order DDR
ISSUE:- cx as about order status
Action :- Details checked
COMM:-info shared that order is on time/ddr shared with cx/sms send cx agreed
Ratik 60012

Order Complaint
ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/ask cx to wait 24-48 hours for latest update regarding order/cx agreed
Ratik 60012

Order Complaint
ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/try to deliver soon asap // cx agree
Ratik 60012

OFD
ISSUE:- Cx asked for the order delivery
ACTION:- Details checked // courier boy no shared
COMM:- Order is OFD //order will deliver on or before 6 PM// Cx agree
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Ud Complaint
ISSUE:-cx ask about order status
ACTION:-complaint taken/FNDR filled// address confirmed
COMM:-ask cx that order delivery is rescheduled/ask cx to wait 24-48 hours cx agreed
Ratik 60012

ODA
ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is ODA/request cx for self pickup
Ratik 60012

Complaint
ISSUE:- cx ask about complaint status
ACTION:- complaint already registered
COMM:- ask cx to wait 24-48 hours for update// cx agree
Ratik 60012

Shipped Together
ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update
Ratik 60012

Return
ISSUE:- Cx want to return the product
ACTION:- Complaint taken
COMM:- Tat shared // ask to make the packaging safe // DSQC details shared // cx agree
Ratik 60012

Return Denial
ISSUE:- Cx want to return the product // No genuine reason
ACTION:- Details checked
COMM:- Denial as per policy // return policy explained// Cx agree
Ratik 60012

OFP
ISSUE:- cx ask about pickup status
ACTION:-complaint already raised
COMM:- info shared today OFP/ask cx to wait till EOD/ cx agreed
Ratik 60012

Pickup Issue
ISSUE:- cx ask about pickup status
ACTION:-complaint already raised/RL panel filled
COMM:- ask cx that pickup rescheduled/ask cx to wait 2-3 days/ cx agreed
Ratik 60012

APUC
ISSUE:- Cx said the PUC is done // but not updated
ACTION:- rl filled // stage selected // fe no taken // courier slip not avail
COMM:- tat shared with cx 72 hrs // cx agree
Ratik 60012

fake call
ISSUE:- cx ask about fake offer query
COMM:- info shared regarding same/cx agreed
Ratik 60012

PDWP Case
ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 24-48 hrs for update
Ratik 60012

PDWP Investigation
ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 7-10 days for update // cx agreee
Ratik 60012

Empty Parcel
ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same
COMM:- ask cx to wait 7 days for investigation
Ratik 60012

Empty Parcel
ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to wait 7 days for investigation/ ask cx to fill declaration form
Ratik 60012

Cancel
ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:- info shared that request taken but order is already shipped, so refuse to take delivery on door steps or on call
Ratik 60012

Cancel
ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that request taken/ask cx to wait 24-48 hours for cancellation confirmation
Ratik 60012

Cancel
SSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that order is cancelled
Ratik 60012

Refund TAT
ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM:- info shared that refund already initiate from our end/ask cx to wait 5 working days
Ratik 60012

Refund Issue
ISSUE:-cx ask about refund/he didn't received his refund
ACTION:- complaint raised
COMM:- info shared that refund already initiated/ask cx to wait 24-48 hours regarding complaint status
Ratik 60012

Refund Issue
ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM: ask cx to wait 24-48 hours
Ratik 60012

Product Related Quiere
ISSUE:- cx ask about product info
COMM: info shared with cx as per PDP page
Ratik 60012

Offer Related Quiere
ISSUE:- cx ask about price and offer info
COMM: info shared as per price breakup
Ratik 60012

Payment Issue
ISSUE:- Cx complaint that payment deducted from his end but order not confirmed
ACTION:-complaint taken
COMM:- info shared that payment will be auto reversible with in max 72 hours
Ratik 60012

Payment Related Issue
ISSUE:- Cx complaint that payment deducted from his end but order not confirmed
ACTION:-complaint taken
COMM:- ask cx to wait 24-48 hours for update
Ratik 60012

RTO
ISSUE:- cx ask about order status
ACTION:- complaint taken
COMM:- info shared that order is RTO marked/ask cx to place new order
Ratik 60012

Specifice Request
ISSUE:- cx want urgent/specific delivery
ACTION:- request taken
COMM:- info shared/ddr shared/assurance given
Ratik 60012

ISSUE:-
ACTION:-
COMM:-
Ratik 60012

Attendance link:- http://182.75.250.82:85/Login_Comm1.aspx
Escalation link :- https://docs.google.com/forms/d/e/1FAIpQLSdNc4899bQiFpkaR0OrqATyduFFw33_wfZNVrNo2uD2-LLktQ/viewform
Call Drop Link :- https://docs.google.com/forms/d/e/1FAIpQLScTfRKvR2uy7qkLn8CJ5gdiBIoMPsR4qdyaG5EICGtJu12pjw/formResponse
Fusion link :- https://fems.fusionbposervices.com/fems/homecha
Dashboard Link:- http://172.16.201.116/ad/getuser.php?agentSummary=11673