Notes

UPI/AMAZON/BANK REFUND

Mai jaan sakti hun aap apna refund kis mode se lena chahte hai UPI, Amazon UPI id ya bank refund chahte hai ?

May I know from which mode do you want to take your refund UPI, Amazon UPI id or Bank refund?

WHAT IS UPI REFUND?

Mai aapko batana chahungi aapko apna refund UPI mode se turant mil jata hai.
ek baar jab aapki complaint aapke order ke sambandh mein sveekaar kar lee jaati hai, Aapko humari taraf se turant refund milega. Aapko bas humaare saath link par apna amazon/UPI id share karni hogi jo link aapke registered email ya registered mobile nambar par aapko share kiya jaega.

I would like to tell you that you will get your refund instant by UPI mode. Once your complaint has accepted regarding your product. You will get instant refund from our side. You just need to provide your Amazon/UPI ID with us on link which will be shared to you on your registered email or registered mobile number.

REFUND PROCESS

Jaisa ki check kar paa rahi hun, Aapke item ka pickup hote hi after successful quality check ke baad 24 ghanton mai aapka refund aapko initiate kar diya jaayega humaari taraf se, Or jaisa ki check kar paa rahi hu, Aapka payment mode (PAYMENT MODE) tha to aapka refund (REFUND TAT) mai aapke acount mai reflect ho jaayega nishchit rahiye.

I would like to tell you that, As I am able to check when your item will be picked after successful quality check of your item, Your refund will be initiate from our end in 24 hours and as I am able to check your payment mode was (PAYMENT MODE) then your refund will be reflected in your account within (REFUND TAT).

REPLACEMENT

Aapko batana chahungi jab aapka product pickup ho jaayega, quality check ke baad 24 ghanton mai aapka naya order confirm ho jaayega or 4-7 din mai aapko aapka order mil jaayega.

I would like to tell you when your product will be pickup, after quality check, in 24 hours your new order will be confirmed and you will get your order in 4-7 days.

MANUAL RETURN

Asuvidha ke liy maafi chahti hu, Jaisa ki check kar paa rahi hun aapka return manual hai iska mtlb yah hai ki aapko aapka order snapdeal ke nearest hub mai khud apne aap courier krna hoga, aap iske liye kisi bhi national courier service ki madad le sakte hai, Iske liye mai aapko mail send kar rahi hu jisme nearest hub ka address hai please mail check kar lijiye, jb aap apna item courier kar denge to aap apni receipt hume mail kar dijiyega taaki team aapki complaint par aage kaam kar sake.

Batana chahungi aapko aapke courier ke paise return hojaate hai, jab aap apni courier receipt humare sath share karte hai.

I apologise for the inconvenience, As I am able to check your Item return is manual, It means you have to return your order by your self to nearest snapdeal's hub, For this you can take help of any national courier service, I am sending you a mail, which has the address of Snapdeal's Nearest Hub, please check your mail id. When you courier your item, please share your receipt with us on mail, so that we will work on your complaint further.

I would like to tell you that you get your courier money back when you share your courier receipt with us.

DIRECT TO SELF SERVE

Asuvidha ke liye khed hai, Aapko batana chahungi aapki complaint le rahi hun, aapse request hai meri taraf se aapko aapke register number par ek link share kiya jaa raha hai aapse request aap us link mai apni product ki images share karke apni complaint raise kar dijiye. Jab aap apni complaint raise kar denge aapko team jaldi se jaldi revert karegi.

I am Sorry for the inconvenience, I would like to tell you that I am taking your complaint, I will share you a link to your registered number from where you can raise complaint by sharing your product images. After raising your complaint our team will respond you as soon as possible.


ASSURANCE URGENT DELIVERY

Do not worry I have taken your specific delivery request and I will try my best to deliver your order as soon as possible.

Aap nishchint rahiye mai aapki specific delivery ki request le rahi hun, or mai puri koshish karungi ki aapko aapka order jaldi se jaldi mil jaaye.

(CALL BACK REQUEST)

Sir,I am sorry but I would be able to response you over chat only, I would request you to share your concern via chat. I will be happy to help you here.

Maafi chahte hain prantu apko btana chahungi ki me keval chat ke madhayam se apki sahayta kar paungi yadi possible hai to apse nivedan hai apna issue chat dwara share karen mujhe khushi hogi apki sahayta karne mein.

Sir/Ma'am, if you want you can contact us on call via below given methods:
1- Call me Now ( You can go to "My Order" section on Snapdeal app and select "Call Me Now" option to get a call back from our team)
2- 9212692126 ( You can contact through our customer care number)
3- You can write us on e-mail on [email protected] asking for a call back.

Sir/Ma'am, yadi aap hume call dwara contact karna chahte hain aap diye gye methods choose kar sakte hain:

1.) "Call Me Now" (Humari team se call receive karne ke liye aap Snapdeal account mein "My Order" section se "Call Me Now" option choose kar sakte hain)
2.) 9212692126 (Ap humare customer care number dwara contact kar sakte hain)
3.) Ap callback request ke sath apna concern mail dwara "[email protected]" par share kar sakte hain.

SNAPCASH

Aapko batana chahungi snapcash aapki snapdeal ki shopping currency hai, jise use karne se aapko product mai discount milta hai, batana chahungi aap ek order par 10% snapcash use kar sakte hai.

I would like to tell you that Snapkash is your Snapdeal shopping currency, By using that, you get discount on the product, I would like to tell that you can use 10% Snapcash on one order.

Aapko batana chahungi aap snapcash snapdeal ko refer kar ke earn kar sakte hai.

I would like to tell you that you can earn Snapcash by referring Snapdeal to your family or friends.

FRAUD CALLS

I would like to tell you that Snapdeal never calls any of customers for money or account number.You are receiving such call please do not share your details, I am noting your feedback and sharing it with my team and we will try our best to solve this problem as soon as possible.

Batana chahungi snapdeal ki taraf se koi bhi aisi calls nahi ki jaati hai jisme customer ki bank details ya paise maange jaaye aapse request hai koi bhi jaankari share naa kare, mai aapka feedback note kar rahi hun or ise apni higher team ke sath share kar rahi hun, is par dhyaan diya jaayega or koshish karenge aapko aisi pareshani ka fir se saamna na karna pade.

RTO INFO ENGLISH

Sorry, your order has been returned with a lot of delivery attempts, I will request you to please place a new order for yourself, Sorry for the inconvenience. be sure,
This will be taken care of. And this time the order you place will be our best effort to get it delivered to you as soon as possible.
REQUEST TO FILL UNDERTAKING FORM

Aapko aapki mail id par ek mail mail bhej rahi hun usme ek link hoga jisme ek undertaking form hoga aapse request hai us form ko download kar ke fill karke hume bhej dijiye taaki aapki complaint par aage kaam kar sake.

I am sending you a mail on your mail id, there will be a link in which there will be an undertaking form you are requested to download that form and fill it and send it to us so that we can work on your complaint further.

As I can see here that mail has been sent to you from the team in which you have been asked to fill the undertaking form, Request you to share the undertaking form so that the team can work on your complaint further.

Aapko batana chahungi jaisa ki check kar paa rahi hun team ki taraf se apko ek mail ki gayi hai jisme aapse undertaking form fill karne ki request ki gayi hai aapse request hai form fill kar ke hume send kar dijiye taaki team aapki complaint par aage kaam kar sake.

IMAGES REQUESTED

Aapko batana chahungi jaisa ki check kar paa rahi hun, team ki taraf se aapko ek mail receive hui hogi jisme aapse product ki images mangwaai gayi hai aapse request hai product ki images share kar dijiye taaki team aapki complaint par aage kaam akr sake.

I would like to tell you that you must have received a mail from the team in which the images of the product were asked from you, I request you to please share the images of the product images so that the team can work on your complaint further.


WANT TO DELETE SNAPDEAL ACCOUNT
Main aapko bataana chaahoongI ki hum aapka registered account delete nahi kar sakte hai privacy concern ki wajeh se. aapse request hai apna password change kar lijiye shayad aapke snapdeal account mai koi login karne ki koshihs kar raha hai.

I would like to tell you that we will not be able to delete your registered account, due to privacy concern requested from you, please change your password may be some one try to login in your account.

Your password is safe with us, your account is safe with snapdeal, someone is try to logging in with from your registered email id or number.

DENIAL TO RETURN NOT VALID REASON

Aapko batana chahungi jo samasya aap bata rahe hai is reason ki wajeh se aapki return complaint nahi le paaungi agar aapko koi or problem aa rahi hai product mai to aap mujhe bata sakte mai aapki puri help karungi.

I would like to tell you the issue you are facing with the product, due to this reason I will not be able to take your return complaint, If you are facing any other problem in the product, then you can share, I will do my best to help you.