Notes

INTERNET SCRIPTS
I really apologise for all the trouble caused to you.Please do not worry I will go ahead and check everything. I will assure you I will get everything fox.
Let's work together to get everything fix.
I am running checks on the modem.Before that I need few details.
Are you getting issue with both wire and wireless connection?
Are you using additional router with modem? (router is additional unit connected with modem to extend wifi signals or some time to get wifi)
I want to make sure I am working on right device.Is it possible for you to help me with C-MAC address of the modem written at the back of the modem or at buttom of
modem in white color sticker
Please share the online light status of the modem.
if xb3 May I know the third light status of the modem?
if xb6 May I know the top light status on the modem?
Now, I am going to perform a diagnostic check on your services equipment. This 'Health Check' will verify the current status of the equipment and the services. It should
only take 1-2 minutes for the results.
will be resetting the modem to refresh the connection. This will ensure that the data is sync in to our server
I have done a device connectivity and signals check at my end and the good news is that the signal strength and device status is absolutely fine. Lets work further to resolve
your issue right away
While going through required checks I found that modem bootfile is not updated I need to go ahead and provision the modem.This process will take 3 to 4 minutes
While going through this process we might get disconnected. However please do not press back button once the proces complete we will connected back on same chat.
MEAN WHILE YOU CAN SHARE SELF HELP AND BAXA
like hotspot or stream app if cx have .

Thank you modem is successfully provisioned. From my end modem is showing online. I would request you to please check is everything work perfectly now.
...if customer still get issue
We need to power cycle the modem. I will share the steps please follow these steps.
Please unplug the modem and then replug in after 50 sec and once the lights get stable please check the performace.
-
---------if the issue still persist book a tech --------------

I appreciate your patience and effort going through the necessary troubleshooting steps to fix this remotely. Initial investigation indicates that there could be an issue with
the equipment, physical connections and/or network connectivity
We have exhausted all our troubleshooting steps and found out that the box is still not responding to the signal, it may be with the signal interruption outside or the box
itself and other connections.
I can schedule a technician who can come at your place and have this investigated and completely resolve this issue.
This also avoid same issue in future.
May I have the preferred contact number before the technician visit?
Our technician will call you 15 minutes before coming so please answer the call to avoid cancellation
"Please take note of the following important information regarding your technician's visit:
1) The technician may arrive anytime within your scheduled appointment window,
2) Someone 18 years or older must be present at the time of the technician's visit for the entire duration of the technician's visit
3) You will receive a call from our Automated System 30 minutes prior to the technician's arrival to confirm that someone is at home for the appointment and still
experiencing a problem.
Now, we have fully addressed your issue by setting you up an appointment on Thursday, February 23. arriving 10:00 AM-12.00 PM PST with ticket ID no CR681526098.


-HARD reset the modem-.
We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold
for about 55 seconds. You should see the lights on the device turn off and start
Please note down, your WIFI default password (SSID) & WIFI pas sword (WIFI Key) is written on the back side of modem on a white color sticker near the barcode which
is required for a new login after hard reset.
-Router page login-
#### COMCAST RENTED MODEM ####
how1245
http://mydeviceinfo.g.comcast.net/
1) Open http://10.0.0.1 using a web browser
2) Log in using these.
username: admin
pas sword: password
3) Select Gateway ---> At A Glance --> Connections at the left side then WiFi from the drop down
4) Click Edit
5) Enter your desired pas sword inside the Network Pas sword box
6) Click Save Settings
#### MOTOROLA MODEM ####

I) Open http:/192.168.0.1 using a web browser
2) Log in using these.
username: admin
pas sword: motorola
3) Click Wireless
4) Click Edit
5) Enter pour desired password inside the Network Password box

#######netgear modem############

To open the Optus NETGEAR Gateway launch a web browser and type 192.168.0.1 into the browser address field.
Username = Admin
password = Password
3) Click Wireless
4) Click Edit
5) Enter your desired pas sword inside the Network Password box
6) Click Save Settings