Notes

CALL NOT CONNECT..........................................
action: na
issue:na
comm: cx not available on the call//call picked up by the other person

action: cx want to know about the order information
action: cx order didn't find // cx ask the order id
comm: cx didn't have the order id// cx ask to check the order id then raised call me back req// info share cx agree

action: cx want to know about the product delivery dates//dispatched date
isue: cx didn't have book the order
comm:cx ask to place the order first aftr raised call me back req// apology done//info share //cx agree

TRANSIT CASE......................................................................

issue:cx want to change the adress
action: adress change to the cx // info share
comm: info given// cx agree

issue:cx want to change the adress//order in shipped stage
action: adress not change to the cx // apology done
comm: info given// cx agree


issue:- cx asked about the order status /
action :- cx want his product in
communication:- dispatched date & DDR shared // cx agree

issue:- cx asked about the order status /
action :- dispatch sms sent//asap product will delivered
communication:- dispatched date & DDR shared // cx agree

issue:cx want to knw about the order information
action: info share about the product
comm:info share //cx agree


UDCASE.........................................................................................................................

issue:- cx asked about delivery status //
action :- courier team no is not available
communication:- Same day OFD //ask to cx pls wait till end of the day// cx agree

issue:- cx asked about delivery status //
action :- courier team delivery
communication:- Same day OFD //ask to cx pls wait till end of the day// cx agree

issue:- cx asked about delivery status //UD marked
action :- confirm address to the cx
communication:- Same day OFD //ask to cx pls wait till end of the day// cx agree


issue:- cx wants to know about delivery status
action :- UD shipper delay// FNDR not filled //address confirmed and updated//
communication:-TAT shared 24-48hrs//cx agree


issue:- PDWP case
action :-compliant taken
communication:-TAT shared 24 to 48 hrs team will update /apology done/cx agree

issue:- PDWP case{ cx want to knw about the product}
action :-cx product is cod// apology done
communication:-cx ask to place new order //info share// cx agree

CANCELATION.......................................................

issue:-cx wants to cancel product due to cx does not want product anymore
action :- complaint taken
communication:- status shipped//ask to cx pls refuse if delivery attempt//cx agree


issue:-cx wants to cancel product due to cx does not want product anymore
action :- complaint taken
communication:- status OUT FOR DELIVERY//ask to cx pls refuse if delivery attempt//cx agree

RETURN CASE......................................................


issue:cx want to know replace the product
action: rpu generate
comm:tat shared 2-3days//and also detail shared about replacement// detail shared after puc done and after QC successfully replacement will be process//with in 4-7wd
and also detail shared about that original packing is mandatory//cx agree

issue:cx want to know replace the product
action: rpu not generate{rpi deniel}
comm: tat share plz wait 24 to 48 hrs team will update// info share //cx agree

issue:-cx want return the product
action :alrdy complain raised
communication:-tat shared 2-3days//and also detail shared about refund// detail shared after puc done and after QC successfully refund will be process//
and also detail shared about that original packing is mandatory//cx agree

issue:-cx didn't want to return the order
action :- request taken//
communication:- status -closed//cx ask to cx pls refuse the pickup when pickup boy coming to the pickup//info share //cx agree

MANNUAL PICKUP,..................................
issue:cx want to know about the pickup{ mannual pickup}
action:mail marked
comm: cx pickup mannual// cx guide to the mannual pickup// info share // cx agree

REFUND.........................................................................................................................................

issue:-cx wants to knw about refund
action :CX REFUND PROCEED TO
communication:-detail shared that refund already initiated and will be reflect with in 5 bd //cx agree


issue:-cx wants to knw about refund
action :CX REFUND PROCEED TO
communication:-detail shared that refund already initiated and will be reflect with in 7 TO 10 bd //cx agree