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Tony Johnson
Survey
Training16
Quiz Result
Your Results Are Below. Green Text Indicates A Correct Answer And Red Indicates An Incorrect Answer.

You scored 17 out of 25. 19 out of 25 is required to pass. .
Treadles count the number of tires
Answer Options
NO
YES
Your Answer: YES
Private accounts may add a RV to their account
Answer Options
NO
YES
Your Answer: YES
Is the List of all three Walk-in Centers and their addresses correct?

Newark E-ZPass customer Service Center 375 McCartney Hwy Newark NJ 07114

Camden E-ZPass Customer Service Center 420 North 8th Street Camden NJ 08102

DRBA E-ZPass Customer Service Center I-295 and New Castle Avenue New Castle, DE 19720
Answer Options
NO
YES
Your Answer: NO
Are the list the IAG codes for each vehicle type correct?


• Pontiac Transport-(automobile) 76
• Ford Econoline-(van) 264
• Winnebago (RV) 465
• Ford F150-(pickup truck) 200
• Cadillac Escalade-(automobile) 72
• Harley Davison (Motorcycle) 136
Answer Options
NO
YES
Your Answer: NO
Is the following statement true?

Business customers do not have to purchase their transponders.
Answer Options
NO
YES
Your Answer: NO
What does ETC stand for?
Answer Options
Electron Toll Control
Electricity Transaction Collection
Electronic Toll Collection
None of the above
Your Answer: Electronic Toll Collection
Why does NJ E-ZPass have cameras in the toll lanes?
Answer Options
Take pictures of vehicles
To Ensure tolls are paid
Violations
None of the above
Your Answer: None of the above
Sara’s credit card declined when we tried to replenish her NJ E-ZPass account and she only had $5.00 in her prepaid balance. She went through the E-ZPass lane at the Essex toll plaza on the GSP. What DFS message will she receive?
Answer Options
Call customer service
Go toll unpaid
Go toll Paid
None of the above
Your Answer: None of the above
Louis lost his transponder and marked it “lost” on the web. He later found the transponder and decided to use it on the NJTP. What DFS message will he receive?
Answer Options
Call customer service
Go toll unpaid
Go toll Paid
None of the above
Your Answer: Call customer service
What does “CUI” stand for?
Answer Options
Customer undone Inquiry
Customer Inquiry Resolved
Customer Unsatisfactory Inquiry
Customer Unresolved Inquiry
Your Answer: Customer Unresolved Inquiry
7. What is the cost of an interior transponder and of an exterior transponder
Answer Options
$10.00 each
$9.00 each
$9.00 & $15.00
$10.00 & $15.00
Your Answer: $9.00 & $15.00
Which group of the Home Agencies are correct?
Answer Options
NJTA, NJHA, DRJTBC, DRPA, SJTA,DRBA, BCBC
NTJA, NJHA, DRJTCB, DRPA, SJTA,DRBA, BCBC
NJTA, NJHA, DRJTBC, SJTA,DRBA, BCBC
NJTA, NJHA, DRJT, DRPA, SJTA,DRBA, BCBC
Your Answer: NJTA, NJHA, DRJTBC, DRPA, SJTA,DRBA, BCBC
Which is not a roadway or bridge that is managed by OUR Home Agencies?
Answer Options
Delaware Water Gap
Atlantic City Expressway
Ben Betsy Bridge
All of the above
Your Answer: All of the above
Which is an away Agency?
Answer Options
Delaware River Port Authority
Delaware Department of Transportation
Burlington County Bridge Commission
None of the above
Your Answer: Delaware Department of Transportation
What mailing address would you provide to a customer for returning a transponder?
Answer Options
P.O Box 52001
P.O Box 52002
P.O Box 4972
P.O Box 52003
Your Answer: P.O Box 52003
Susan opened her account by check and sent the payment and application in the mail. She requested three transponders. How much money was held for the transponders’ deposit if any?
Answer Options
$27.00
$45.00
$30.00
$55.00
Your Answer: $55.00
Mr. Thomas called to make a one-time payment over the phone. He asked for the minimum amount he would be required to pay to replenish his account. How would you respond to Mr. Thomas?
Answer Options
Advise the Mr. Thomas 25% or $15 whichever is greater is required
Advise the Mr. Thomas $15 payment is required
Advise the Mr. Thomas he can pay any amount
Advise the Mr. Thomas $25 payment is required
Your Answer: Advise the Mr. Thomas he can pay any amount
What is NJ E-ZPass and how does it work?
Answer Options
Electronic Toll Collection that takes the cash and coins out of the toll collection process. Customers receive A device that is mounted on the windshield and tolls are deducted from a pre-paid balance
Discounted plans are provided to each E-ZPass customer, the plan is attached to their device as they go through the toll booth.
NJ E-Z Pass provide a device to each customer so they can speed through tolls without stopping, tolls are deducted from their pre-paid balance
Customers are provided with a device, when customers drive through the toll booth, they will be charged through their credit card
Your Answer: Electronic Toll Collection that takes the cash and coins out of the toll collection process. Customers receive A device that is mounted on the windshield and tolls are deducted from a pre-paid balance
Mr. Jackson called to inquire about opening a Business account. He requested three transponders and wants to know how much it would cost to open the Business account. How would you answer Mr. Jackson?
Answer Options
Advise Mr. Jackson we do not open Business accounts over the phone, direct him to our Website
Open the Account for Mr. Jackson and advise him $100 plus $9 or $15 for each tag
Advise Mr. Jackson it will be $100 to start and $9 or $15 for each device, however you can not open the business account over the phone, provide all options, mail, Website, Fax and WIC
Transfer Mr. Jackson to the business dept. to process his request.
Your Answer: Advise Mr. Jackson it will be $100 to start and $9 or $15 for each device, however you can not open the business account over the phone, provide all options, mail, Website, Fax and WIC
Ms. Justine is a credit card customer and her replenishment amount is set at $250.00. What would her replenishment threshold amount be and how is this calculated?
Answer Options
50% or $50 whichever is greater= $125.00
First 35 days, then every 60 days based on 90 days of usage= $50.00
25% or $12.50 whichever is greater= 62.50
None of the above
Your Answer: 25% or $12.50 whichever is greater= 62.50
What is our CMS and Toll-Free Number?
Answer Options
1545, 1888-289-6865
1546, 1 888 288 6888
1565, 1 888 288 6865
None of the above
Your Answer: 1565, 1 888 288 6865
How many vehicles can be on a private account and how many tags?
Answer Options
4 Tags, Unlimited Vehicles
6 Tags, Unlimited Vehicles
6 Tags, 6 Vehicles
Unlimited Vehicles, Unlimited Tags
Your Answer: 6 Tags, Unlimited Vehicles
Which discount plan is not Account Specific?
Answer Options
FLORENCE
NJGREEN
PACP
None of the above
Your Answer: NJGREEN
Which of the following reasons will the DFS message read “Go Toll Unpaid”?
Answer Options
Negative Balance
Low Balance
Below the Threshold
Device not in vehicle
Your Answer: Negative Balance
Which of the following reasons will the DFS message read “Call Customer Service”?
Answer Options
Negative Balance
Low Balance
Below the Threshold
Device not in vehicle
Your Answer: Below the Threshold
     
 
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