Notes

issue:
Action:
communication:
CISCO:60043/VAIBHAV

ecom:8061914615//8376 888888
delhivery contact number: 022 25714444//1800 103 6354.// 0124-6719500
express bees:+91 (020) 4911 6100
bluedart:1860 233 1234
ekart:+91 800 208 1888
shadow fax:9205182434, 7290018090

issue:cx want specific delivery
Action:specifc delivery date of 3 december mentioned
communication:cx want delivery attempt on 3 december//assured we try our best to deliver product on specific date
CISCO:60043/VAIBHAV

issue:cancelation due to bad shoping experience
Action:assured cx of better experiece//feedback to seller
communication:cx not satisfied
CISCO:60043/VAIBHAV

issue:cx wants to cancel the order
Action:info passed request mentioned
communication:cx wants to cancel the order//info passed request mentioned//requested if delivery attempted then refuse order//cx agreed
CISCO:60043/VAIBHAV

issue:refund query
Action:apology done//info passed neft details pending/macro shared
communication:assured of quick refund as soon as possible
CISCO:60043/VAIBHAV

issue:pending pick up
Action:apology done//info passed rescheduled//macro shared//tat shared 24 to 48 hrs
communication:assured of quick pick up as soon as possible
CISCO:60043/VAIBHAV

issue:CX WANTES TO QUICK pick up
Action:CURRENT STATUS SHARED/tat shared 2 to 3 days
communication://ASSURED OF pick up ATTEMPT AS SOON AS POSSIBLE/info UPDATED IN RL PANEL
CISCO:60043/VAIBHAV


issue:cx wanted to knoe why dsqc failed
action :Apology done/relevent info of against trust pay with info passed
com::Apology done/relevent info of against trust pay with info passed
cisco:60043/vaibhav

issue:RTO
Action:APOLOGY//requested cx to place new order
communication::APOLOGY//requested cx to place new order/assured we try to make the coming experience better
CISCO:60043/VAIBHAV

issue:cx complained Out for delivery delivery not attempted
Action:FNDR FILLED//TAT 24 TO 48 HRS GIVEN
communication::cx complained delivery not attempted/FNDR FILLED//TAT 24 TO 48 HRS GIVEN
CISCO:60043//Vaibhav

issue:
Action:
communication:
CISCO:60043/VAIBHAV
issue:refund follow back//neft deatils pending
Action:relevent info passed//apuc marked//macro sent
communication:info passed//requested cx to reply to macro for neft//assitence given for the neft reply//assured of quick refund
CISCO:60043/VAIBHAV

issue:PAYMENT DEDUCTED ORDER NOT CONFIRM //no refund after 96 hrs too
action:info passed about automatic return of money//complaint taken//tat shared 24 to 48 hrs
Communication:cx PAYMENT DEDUCTED ORDER NOT CONFIRM/info passed about automatic return of money//complaint taken//tat 24 tio 48 hrs as tat of 96 hrs passed already /requested to wait
CISCO:60043//Vaibhav

issue:refund follow back//neft deatils pending
Action:relevent info passed/macro shared
communication:info passed//requested cx to respond as soon as possible//assured of refund
CISCO:60043/VAIBHAV

issue:part missing
Action:apology //request mentioned//tat shared for team reply 24 to 48 hours
communication:info passed//assured refund//cx got 9 colours pieces out pack 10 colours
CISCO:60043/VAIBHAV



issue:
Action:
communication:
CISCO:60043/VAIBHAV


issue:refund follow back//neft deatils pending
Action:relevent info passed//apuc marked//macro sent
communication:info passed//requested cx to reply to macro for neft//assitence given for the neft reply//assured of quick refund
CISCO:60043/VAIBHAV

ISSUE-COURIER STUCK AT ONE PLACE
ACTION-COMPLAINT RAISED COURIER STUCK AT ONE PLACE
COMM-FELT SORRY TO CX//ASSURED CX WILL TRY OUR BEST TO DELIVER PRODUCT ASAP//CX SATISFIED
Cisco:Vaibhav/60043

issue - RTOed order complaint
action taken - info shared//apology done
communication - ask to place order again//assured of making furure experience better
Cisco:60043/vaibhav

issue:return pending//manual pick up
Action:apology//macro shared//info shared
communication:assurd of assistence if needed help
CISCO:60043/VAIBHAV


issue:cx want refund after order cancellation
action:info shared//tat shared 7-10 working days
communiacation: cx agreed//assured of assistance if needed
Cisco://60043/Vaibhav

issue:
Action:
communication:
CISCO:60043/VAIBHAV
http://192.168.1.111/
http://172.16.201.116/ad/getuser.php?agentSummary=60041
https://ap19.salesforce.com/console

issue:specific delivery on 26 nov
Action:request taken//
communication:assured if possible wil try to deliver by 26 nov//cx agreed
CISCO:60043/VAIBHAV

issue:cx wants to cancel the order becaues he wont be able to recieve the order
Action:request mention
communication:info passed//requested cx to refuse when delivery attempted
CISCO:60043/VAIBHAV

issue:replacement request
Action:info passed replacement request /tat shared 24 to 48 hours
communication:info passed request cx want size 11 size 10 does not fit//return procedure explained//tat 24 to 48 hrs for team revert given//cx agreed
CISCO:60043/VAIBHAV

issue:Return request due to size issue
Action:complaint taken// 24/48 hours TAT given for team revert back
communication:cx have size issue// want XL size// want to return and get replacement //return info passed/TAT given
CISCO:60043//Vaibhav


issue:return due to faulty product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got faulty product/electronicsewing machine product doesnt work //assured of replacement //replacement procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:cx not satisfied with quality
Action:complaint taken//refund 24/48 TAT given
communication:cx got product with poorquality//needed hard cover //refund info passed/TAT given
CISCO:60043//Vaibhav

issue:refund follow back
Action:relevent info passed
communication:info passed//requested cx to wait// to check with bank
CISCO:60043/VAIBHAV

issue:
Action:
communication:
CISCO:60043/VAIBHAV

shadow fax:9205182434, 7290018090
[email protected]

+918376888888
[email protected]

[email protected]
ravi@1234



Vaibhav

issue:cx want specific delivery
Action:specifc delivery date of 3 december mentioned
communication:cx want delivery attempt on 3 december//assured we try our best to deliver product on specific date
CISCO:60043/VAIBHAV

issue:cx want specific delivery
Action:specifc delivery date of 3 december mentioned
communication:cx want delivery attempt on 3 december//assured we try our best to deliver product on specific date
CISCO:60043/VAIBHAV

issue:cancelation due to bad shoping experience
Action:assured cx of better experiece//feedback to seller
communication:cx not satisfied
CISCO:60043/VAIBHAV

issue:cx want refund inplace of the replacement
Action:call log done/macro shared
communication:info passed about refund on cx refusal//requested cx to wait and refuse delivery attemot made//cx agreed
CISCO:60043/VAIBHAV

issue:OUTSIDE SLA//ORDER STUCK AT SELLER
Action:APOLOGY DONE//PRIORITY RAISED//TAT 24 to 48 hours
communication:APOLOGY DONE//PRIORITY RAISED//CX INFORMED her order is stuck //REQUESTED TO WAIT// ASSURED OF QUICK DELIVERY //CX NOT AGREES
CISCO:60043/VAIBHAV

8828356157
issue:OUTSIDE SLA//ORDER STUCK AT SELLER
Action:APOLOGY DONE//PRIORITY RAISED
communication:APOLOGY DONE//PRIORITY RAISED//CX INFORMED HE IS GETTING INFO ITS DUE TO LOCKDOWN BUT THERE IS NO RESTRICTION//CX WANTED ESCALATION//REQUESTED TO WAIT// ASSURED OF QUICK DELIVERY //CX NOT AGREES
CISCO:60043/VAIBHAV

issue:call drop/short call
Action:log done under call drop
communication:call was drop before giving opening
CISCO:60043/VAIBHAV


issue:REFUND QUERY
Action:statuschanged to open//TAT for team reply 24 to 48 hrs given
communication:informedteam triedconnecting but call wasnot recieved//statuschanged to open//TAT for team reply 24 to 48 hrs given//requested to respond for refund initiation
CISC
O:60043//Vaibhav

issue:refund related query
Action:info passed //TAT 5 days shared
communication:info passed refund already done//requested cx to wait for 5 days//cx agreed
CISCO:60043/VAIBHAV

issue:auto cancelation REFUND QUERRY
Action:TAT for team reply 24 to 48 hrs given
communication:info recieved//statuschanged to open//TAT for team reply 24 to 48 hrs given//auto cancelation for upi 5 days given
CISCO:60043//Vaibhav

issue:cx wants to cancel the order
Action:info passed request mentioned
communication:cx wants to cancel the order//info passed request mentioned//requested if delivery attempted then refuse order//cx agreed
CISCO:60043/VAIBHAV

issue:ODER NOT RECIEVED//PAYMENT RECIEVED BY COURIER BOY BY GPAY WHEN THE ORDER WAS COD
Action:APOLOGY DONE//REQUESTED CX TO WAIT AS TEAM IS ALREADY WORKING ON IT/TAT OF 24 TO 48 HRS FOR TEAM REVERT GIVEN



communication::ODER NOT RECIEVED//PAYMENT RECIEVED BY COURIER BOY BY GPAY WHEN THE ORDER WAS COD
APOLOGY DONE//REQUESTED CX TO WAIT AS TEAM IS ALREADY WORKING ON IT
CISCO:60043/VAIBHAV

issue:refund follow back
Action:neft UTR number shared
communication:info passed refund alredy done//requested cx to coordinate with the back as the refund is done by falcon mode
CISCO:60043/VAIBHAV


issue:PAYMENT DEDUCTED ORDER NOT CONFIRM
action:info passed about automatic return of money//complaint taken//tat 72 to 96 hrs
Communication:cx PAYMENT DEDUCTED ORDER NOT CONFIRM/info passed about automatic return of money//complaint taken//tat 72 to 96 hrs/requested to wait
CISCO:60043//Vaibhav

issue:cx complained Out for delivery delivery not attempted
Action:FNDR FILLED//TAT 24 TO 48 HRS GIVEN
communication::cx complained delivery not attempted/FNDR FILLED//TAT 24 TO 48 HRS GIVEN
CISCO:60043//Vaibhav

issue:faulty product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got faulty product/electronic product doesnt work //assured of replacement //replacement procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:damaged product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got damaged saree product/ fabric is torn having holes,quality is also low //assured of refund //refund procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:cx wanted to know about pick up status
Action:apology done//requested cx to wait//assured of assistance if pick up not done
communication:cx wanted to know about pick up status //info passed out for pick up//requested cx to wait // as tat of 2to 3 days is not completed yet
CISCO:60043/VAIBHAV

issue:replacement status
Action:info passed replacement request accepted
communication:info passed request accept//return procedure explained//tat 24 to 48 hrs for team revert given//cx agreed
CISCO:60043/VAIBHAV


issue:delivery related query
Action:PDD given/info passed about current location
communication:cx wanted to know about when the product delivery will be attempted//as product current location is destination city//cx requested to wait/TAT of 24 to 48 hrs for delivery shared
CISCO:60043/VAIBHAV

issue:delivery related query
Action:PDD given/info passed about current location
communication:cx wanted to know about when the product delivery will be attempted//PDD shared //cx requested to wait//cs agreed
CISCO:60043/VAIBHAV

issue:delivery related query
Action:PDD given/info passed about current location
communication:icx wanted to know about when the product delivery will be attempted//PDD shared //cx requested assured of delivery as soon as possible //cs agreed
CISCO:60043/VAIBHAV


issue:delay in dispatch//order stuck at manufacture
Action:apology done//assured to deliver as soon as possible



communication:order not yet dispatch from manufacturer//apology done//team will revert soon//assured will try to deliver the product as soon as possible
CISCO:60043/VAIBHAV

issue:FRAUD CALL INFO
Action:information taken n already mentioned
communication:cx informed that the call is a fraud call///snapdeal does not call its customers//all our offers are available on website or app only//cx requested to ignore and block the numbers//requested to share other info of fraud on email//info noted//macro sent
CISCO:60043/VAIBHAV

issue:cx wants to cancel the order
Action:order cancelled on cx request
communication:cx does not want the product anymore//on cx request order was cancelled
CISCO:60043/VAIBHAV

issue:Return request SAME PRODUCT WRONG DISCRIPTION
Action:complaint taken// 24/48 hours TAT given for team revert back/Macro shared



communication:cx got product with wrong discription want to return and get refund //refund info passed/TAT given
CISCO:60043//Vaibhav


issue:Return request WRONG PRODUCT
Action:complaint taken// 24/48 hours TAT given for team revert back
communication:cx got wrong product// black jeans inplace of trackpants// want to return and get refund //refund info passed/TAT given
CISCO:60043//Vaibhav

issue:return request Denial Under Trust Pay
Action:PREVIOUS INFO FROM LOG SHARED
communication:INFO THAT RETURN NOT POSSIBLE AS RECENT CONVERSATION SAYS DENIAL UNDER TRUST PAY POLICY
CISCO:60043/VAIBHAV

issue:Return request due to size issue
Action:complaint taken// 24/48 hours TAT given for team revert back
communication:cx have size issue// want XL size// want to return and get replacement //return info passed/TAT given
CISCO:60043//Vaibhav


issue:return due to faulty product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got faulty product/electronicsewing machine product doesnt work //assured of replacement //replacement procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:cx not satisfied with quality
Action:complaint taken//refund 24/48 TAT given
communication:cx got product with poorquality//needed hard cover //refund info passed/TAT given
CISCO:60043//Vaibhav


issue:CX WANTES TO QUICK DELIVERY
Action:CURRENT STATUS SHARED
communication://ASSURED OF DELIVERY ATTEMPT AS SOON AS POSSIBLE/AS THE ORDER HAVE REACHED DESTINATION CITY
CISCO:60043/VAIBHAV

issue:CX WANTES TO QUICK DELIVERY
Action:APOLOGY//CURRENT STATUS SHARED
communication:APOLOGY//DONE THAT ORDER WAS NOT DELIVERED BY REQUESTED DATE//ASSURED OF DELIVERY ATTEMPT AS SOON AS POSSIBLE
CISCO:60043/VAIBHAV

issue:UD delivery not attempted
Action:Fndr filled/
communication:FNDR filled /tat given/
CISCO:60043/VAIBHAV

issue:CX WANTES TO QUICK DELIVERY/OFD
Action:CURRENT STATUS SHARED
communication://ASSURED OF DELIVERY ATTEMPT AS SOON AS POSSIBLE/AS THE ORDER is out for delivery
CISCO:60043/VAIBHAV

issue:CX WANTED INFO ON DISPATCH CHARGES
Action:info given
communication:info about charges and return procedure given
CISCO:60043/VAIBHAV

issue:delivery related query /ODA
Action:PDD given/info passed about current location//REQUESTED CX TO COORDINATE WITH COURIER/SMS SHARED
communication:cx wanted to know about when the product delivery will be attempted//as product current location is destination city AND ODA//cx requested to COORDINATE WITH COURIER/TAT of 24 to 48 hrs for delivery shared
CISCO:60043/VAIBHAV

issue:CX want quick delivery///complained havent recieved call from courier
Action:apology done//fndr filled//tat 24 to 48 hrs given
communication:assured of quick delivery
CISCO:60043/VAIBHAV

FAB INDIA
SHOP NO:110 AND 111
FIRST FLOOR ,CITY CENTER MALL

OPPOSITE epfo OFFICE,PANDRI,DEVENDRA NAGAR,RAIPUR,492001

issue:refund follow on return to origin
Action:refund done //tat 7 to 10 da
communication:refund initiated by our end info passed//tat 7 to 10 days given
CISCO:60043/VAIBHAV

issue:refund follow on order not confirmed
Action:cx requested to wait and /shared updated bank satement
communication:cx requested to wait and /shared updated bank satement
CISCO:60043/VAIBHAV

issue:cx have a replacement process query//manual process explained
Action:status changed//macro for manual sent
communication:cx asked about the status of replacement //expalined that manual return is requested//cx agreeed
CISCO:60043/VAIBHAV

issue:Return request SAME PRODUCT WRONG DISCRIPTION
Action:complaint taken// 24/48 hours TAT given for team revert back/Macro shared
communication:cx got product with wrong discription want to return and get refund //refund info passed/TAT given
CISCO:60043//Vaibhav

issue:return follow back//images requested
Action:apology //images requested email shared
communication:info passed//requested cx to reply asap//cx agreed
CISCO:60043/VAIBHAV

issue:cx wants to retain the order
Action:info passed//request made//rl panel updated
communication:info passed// assured of help
CISCO:60043/VAIBHAV

issue:refund follow back//bank deatils confirmation
Action:info passed//tat shared for refund initiation 24 hrs after updation
communication:info passed//cx assured of refund as soon as possible
CISCO:60043/VAIBHAV

issue:cx complained UD delivery not attempted
Action:FNDR FILLED//TAT 24 TO 48 HRS GIVEN
communication::cx complained delivery not attempted/FNDR FILLED//TAT 24 TO 48 HRS GIVEN
CISCO:60043//Vaibhav

issue:REFUND PENDING
Action:APOLOGY DONE//TAT SHARED FOR TEAM REPLY 24 TO 48 HRS//ASSURED OF HELP
communication::APOLOGY DONE//TAT SHARED FOR TEAM REPLY 24 TO 48 HRS//ASSURED OF HELP //
CISCO:60043/VAIBHAV

issue:cx informed about product pick up
Action:info updated in rl panel //tat shared 4 to 7 days for replacement
communication:info updated in rl panel //tat shared 4 to 7 days for replacement//cx agreed
CISCO:60043/VAIBHAV

issue-cx query related to pickup boy refused topickup product at doorstep
Action taken- information shared// RL panel filled
Communication- shared info
Cisco:60043/vaibhav

issue:refund follow back//PENDING
Action:relevent info passed
communication:info passed//requested CX TO CHECK WITH BANK//ASSURED OF HELP IF REFUND NOT RECIEVED
CISCO:60043/VAIBHAV

ISSUE-POD
action:apology done//24 to 48 hrs tat for team reply given
COMM-CX GOT POD //AND DENIAL FOR SIGNATURE //WHILE GIVING INFO//denial done on 19 december
cisco:60043/vaibhav
REMARKS:tat for 7 to 10- working days after pod denial on call already breached