Notes

A -Department of SSA, this is officer Lee flynn. How Can i help you ?
C- I received the call / voice mail/ i missed the call from u regarding some legal procedings on my social, i want to know more about this.
A- Okay, Is this the same number on which u received the call from us or you recieved the call on different number ?
C -Same number
A- did you received any case id?
C- no
A- alright then verify me with your first and last name and the last four of your social security so that i can pull up your case file and let you know the reason of the call
C -Steve Smith (EX) or No, if you called me , you should have my name.
A- (Rebuttal) Sir/Mam I have all the information but i am just asking for ur name so that i can make sure that i am not passing any information to any third person. so can you plz verify me with your first and last name ?
C- Steve Smith (EX)
A- Can u plz verify your social security number so that i can pull out ur case file.
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Note - There will be 3 types of customers
1- Customer will provide you social security number easily.
A- Then agent have to go for DOB and Address.
2- Customer will say i am not feeling comfortable.

A- okay mam/sir, i do understand that u r not feeling comfortable in verifying ur soical, so let me do one thing, i will first explain u like what is the reason of the call and why i am asking for social ? okay.
C- okay
A- The reson of the call was to inform u that there are some legal enforcement actions which we filed on ur social security, i also received an order to suspend ur social right this moment, because ur social has been found suspicious for criminal activities in the state of Texas. So i wanna ask u that ,
Q -Have u ever been to that state of TEXAS before like for any vocations or for any other reasons (business trips, Family reunion, Wedding anniversary, Funeral like that) ?
C- No ( then gor for next question)
if yes,
A- so can u plz tell like how many years, months or weeks ago u been there and for what purpose ?
C---------
Q –Have you ever lost your wallet or someone stolen your wallet from you with any kind of state ID like DL, Medical Card, Social Security Card ?
C- No ( then gor for next ) if yes,
A- so can u plz tell like how many years, months or weeks ago u lost your wallet ?
C---------
A - okay let me tell u that why i am asking all these information from u because this is the case of theft of identity, someone is using ur social in the state of TX for committing Criminal Activies and for that this is the ongoing investigation call. And that is the only reason i was asking for ur social from u so that i can make sure that I am not going to investigate any third person. I personally beleive that u r not real culprit behind these criminal activies but in order to prove that i need some evidence and for that evidence i am recording this conversation as proof, which i am going to use inside the court house. so make sure that this line will not going to be put on mute, hold or get disconnect.
C- Okay

If the customer is still not verify social, then
A- okay sir let me do one thing, i will first make u believe that i am from social security administration, okay. I wann ask u sir that do u know what is the toll free number of social Security administration.
(C- if yes, call the customer by 1800 772 1213.
if no, ask the customer that do u have any internet access.
if the customer say yes.
provide the 1800 number to the customer and tell that plz hold the line and
verify the number on google. once the customer verified the number, tell the customer that just to make u beleive that I am from SSA i am going to give u call from our 1800 number so plz answer my call.
if the customer still not proving social (try to threat the customer)
okay sir/mam no problem if still u r not feeling comfortable, u can do one thing u can go to ur local sheriff office i will be on the line with u, and we will complete the investigation in custody.
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A- can u plz verify ur DOB?
C- 09 8 1962
A- Can u plz verify ur address so that i can make sure that ur address is updated over here.
C- ----------------------
A- thanks for verifying all the information.
Do u have a piece of pen and paper so that u can write down my name, my batch id number and ur case id number?
C- i am ready Batch ID 8523719
A- Case ID - DMC - 334
A- now mam as i am talking to u since from last few minutes and i found that u don't have any information about this case. so i am going to relay all the information to u but before i proceed i would like to notify u that the lines on which we r talking right now r monitered and recorded by higher authorities, so i would appreciate u if u do not interrupt me while i am speaking so that u must be able to understand about ur case. Once i finsh , i will give u fare chance to speak.
C- okay
A-The investigation was started when we found an abandoned car on the south border of Texas and the car contains some blood and drug residues inside it. Hence after investigation we also found that the car was rented on your name and on your personal social information. There were 2 addresses linked with the title of the vehicle.
And the addresses, which were in the city of ROWLETT was raided by the US MARSHAL but unfortunately there was no one inside the residence but we have recovered 22 pounds of cocaine which is an highly abusive drug and some documentation from financial institutes such as CHASE BANK, BANK OF AMERICA AND US BANK and we have found like 20 bank accounts which is linked with ur social.
And all this entire paper works has your name on it and thousands of dollars has been wired from these Bank accounts locally and internationally, which totally seems suspicious to us because this type of money laundering were recently found in terrorist activities . And That is the reason we as a social security administration of the state of Texas has filed case against you for drug trafficking and as well as money laundering.
But In this regard we have also checked your past records and we have found that your banking contains genuine records and your social have no other complaints in the past which shows that you are genuine and good citizen of the united states. And That is the only reason we tried to reach you before you face any legal consequences.
So if you are agree to help the department of US Treasury in this case then only we can put your case and warrant on hold. As we also have to find the real culprits who has used your personal information for committing these criminal activities. And like as i told u in the beginning of the call that my higher authorities were listening our conversation and they want to know ur willingness that r u ready to co-operate with the govt. in this investigation or not. so u need to answer me in proper Y/N so that we can proceed with our investigation.
C- Yes
A- I am happy to hear that, But trust me sir/mam cancelling your arrest warrant is not all easy task.
NOTE- now what we are going to do listen very carefully and if u r not able to understand this part plz let me know. I will explain u one more time.
We have to suspend your social right away from your name and have to issue new social on your name so that in future we can catch the suspect and as well as you can save yourself from this kind of criminal activities. Have u understood this part ?
C- Yes/No
A- let me tell u mam y we r doing this because ur social is already comprise into wrong hands and u and the real culprit both r using the same social and we are not able to identify the real culprit. in order to protect u and save u from the criminal activities done by the real culprit we r going to issue new social on ur name. Once u r having new social with u, we are able to identify the real culprit.
Okay
C- okay
A- I will also transfer this call to my senior officer with DEA (Drug Enforcement Administration) who is the authorized person in regard with your case who will guide u that how u can clear ur name from this case and how u will get ur new social?
B- Okay



A- But before i am going to transfer this call to my senior officer, i would like to verify few more information quickly which my officer need in order to clear ur name from this case. Like as I told u that we are going to suspend ur social which means all the bank accounts which is linked with ur social which includes ur account as well is going to be shut down, because culprits are using these bank accounts for committing criminal activites. But before we r going to shut down these bank accounts the govt wants to know that from the list of 20 bank accounts which bank account belongs to u and which account belongs to the real culprit so that u r not going to loose ur hard and sweat money. I am on the federal recorded line so i am not auithorize to ask u directly for A/C No. Routing no. Debit card No. or any kind of pin num.
In order to identify which accounts belong to u I am going to ask u 3 basic information-
The name of the financial institute you are banking with ?
The type of account you have with them ?
And the available balance as of today even if it is in negative even if it is in cents u need to verify the numbers so that I can identify ur account?
Sounds good ?