Notes

Thank You,
Team Snapdeal

Issue:- cx want call back//

Communication:- mail share

Resolution:- info share as per current status// Unable to call due to non calling hour
--------------------------------------------------
Issue:- cx want to know about delivery

Communication:- unable to share mail due to incorrect mail id updated//

Resolution:- unable to share mail due to incorrect mail id updated//
------------------------------------------
Issue:- cx want to know about delivery

Communication:- mail share

Resolution:- info share //DDR share via mail
-----------------------------------------
Issue:- cx want urgent delivery

Communication:- mail share

Resolution:- info share //DDR share via mail
----------------------------------
Issue:- cx want to cancel this order

Communication:- mail share

Resolution:- info share via mail// order cancel
------------------------------------
Issue:- cx want to cancel this order

Communication:- mail share

Resolution:- info share via mail// ask to refuse on door step//
-----------------------------------------------
Issue:- cx want to change address

Communication:- mail share

Resolution:- info share //unable to change address bcoz product has been shipped///
--------------------------------------
Issue:- cx want to know about delivery//UD mark//

Communication:- mail share

Resolution:- info share via mail// FNDR filled
------------------------------------------------
Issue:- cx want to know about refund

Communication:- mail share

Resolution:- info share via mail// tat share
-------------------------------------
Issue:- cx want to know about why his order cancel

Communication:- mail share

Resolution:- info share via mail why his order cancel//
------------------------------------
Issue:- cx want to know about delivery charges//

Communication:- mail share

Resolution:- info share about COD processing charges via mail//


https://snapdealcx.force.com/login?ec=302&inst=2j&startURL=%2Fhome%2Fhome.jsp

as requested by you, your order cancellation is in process. We will initiate the refund of Rs.159 to your card/account after the cancellation of your order. It will be credited within 5 business days.

as requested by you, your order has been cancelled. We have initiated the refund of Rs.159 to your card/account. It will be credited within 5 business days.

Would like you to see you again shopping with us!

We are unable to delete the account associated with Snapdeal. We value our customer's security and privacy. Keeping this in mind, we do not allow any delete the account associated with snapdeal.
If you require any further assistance, feel free to reply, we'd be glad to help you.

We tried to call you on 6363174962, but could not reach you.

As per our telephonic conversation 9777211426,

This is with reference to your email dated 25-6-2020, regarding the cancellation of your order.

Would like you to see you again shopping with us!

Kindly elaborate your concern in details, so that we can assist you better.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You,
Team Snapdeal

Macro already sent // RL filled

"Taggings"
WANT TO DELETE THE SNAPDEAL ACCOUNT

VOC - Want to delete the snapdeal account
Action - Unable to delete
Communication - Mail shared to the customer

ADDRESS CHANGE

VOC - Want to change address
Action - Unable to change as shipped
Communication - Mail shared to the customer

OUT OF STOCK

VOC - Want to place the order again
Action - info shared to the customer item out of stock
Communication - Mail shared to the customer

WANT TO RETURN THE ITEM

VOC - Want to return the item as received different item
Action - IC changed as per VOC and asked to wait 24-48 hours
Communication - Mail shared to the customer

DENIAL/RETURN

VOC - Want to return the item
Action - Denial given as not eligible
Communication - Mail shared to the customer

WANT TO CANCEL THE ORDER/ SHIPPED

VOC - Want to cancel the order
Action - Unable to cancel as shipped
Communication - Mail shared to the customer

VOC - Want to cancel the order
Action - already cancelled
Communication - Mail shared to the customer

VOC - Want to cancel the order
Action - Request taken
Communication - Mail shared to the customer

VOC - Want to cancel the order // cancellation in progress
Action - cancellation in progress // refund TAT shared
Communication - Mail shared to the customer

VOC - why was my order cancelled
Action - info shared
Communication - Mail shared to the customer

WANT THE SPECIFIC/URGENT DELIVERY

VOC - Want the specific delivery
Action - info shared as per order status
Communication - Mail shared to the customer

VOC - Want the urgent delivery
Action - IC changed as per VOC
Communication - Mail shared to the customer

VOC - Want the delivery status
Action - info shared as per order status
Communication - Mail shared to the customer

VOC - Query not clear
Action - Unable to share the mail due to mail id not available
Communication - NA

RTO MARKED

VOC - Want the order
Action - unable to reschedule as marked RTO
Communication - Mail shared to the customer

REFUND STATUS

VOC - Want to know the refund status
Action - Information shared with the customer // TAT shared
Communication - Mail shared to the customer

QUERY NOT CLEAR

Issue - Incomplete Query
Action Taken - incomplete query Mail marked to customer
Communication - Ask for details inform via mail

UNDELIVERED

VOC - Order not delivered
Action - Delivery rescheduled as UD marked and FNDR filled // Unable to call the customer due to non-calling hours
Communication - Mail shared to the customer

BANK STATEMENT

VOC - Refund not received
Action - Information shared with the customer // asked for bank statement
Communication - Mail shared to the customer

RETURN/REPLACEMENT

VOC - Order not picked up
Action - Pickup rescheduled // RL filled
Communication - Mail shared to the customer

EMPTY PARCEL RECEIVED BELOW 500 // ABOVE 500

VOC - Empty parcel received
Action - Asked to wait and shared the TAT
Communication - Mail shared to the customer

VOC - Empty parcel received
Action - Asked to fill and share the undertaking form
Communication - Mail shared to the customer

ASKED FOR NEFT DETAILS

VOC - Refund not received
Action - Asked to share the NEFT details
Communication - Mail shared to the customer

WANT TO RETURN THE ORDER

VOC - Want to return the item as received defective
Action - IC changed as per VOC and asked to wait 24-48 hours
Communication - Mail shared to the customer

VOC - Customer want to return the order
Action - Asked to wait for 2-3 days
Communication - Mail shared to the customer

DISCREET PACKAGING

VOC - Customer want the private packaging
Action - info shared with the customer
Communication - Mail shared to the customer


Issue:cx payment deducted order not confirmed
Action: tat shared
Communication: info given via macro

Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 01246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Ekart :1800-420-1111
Gati: 1860 123 4284

VIP sub:
We would like to inform to you that VIP subscription with Rs. 149 activated for 3 months.
Here number of benefits of subscription:
1. COD charge is waived off up to Rs. 99. If COD charge is Rs. 129, User pay Rs. 30.

2. Certain products at discounted rates are available
for VIP members.

3. You will get the subscription amount paid, back in the form of Snapcash.

4. You will get Rs. 100 Snapcash monthly in their wallet to purchase on site.

5. With 12 month plan, user can get a free product worth the same amount. The free product will be shipped post subscription.


Address can not be changed:
We understand you want to make changes in your delivery details. We suppose to make the changes as per your request but at this very moment we are not able to proceed with that as it is already assigned to our courier partner for shipment at your given address. We apologize for any inconvenience it might have caused you.

Cx Busy:
Thank you for contacting Snapdeal. As per our telephonic conversation on 9829269765, we can understand you are the busy at this moment and we respect our customer's privacy. If you require any info you can contact us again and we assure to assist you with best of our abilities.


CIP:
We have noted your cancellation request of the item. As per your order cancellation request is taken and now cancellation is in progress. After successful cancellation we might take 24-48 hours to initiate your refund of amount Rs. XXX and it will be credited in your account within 7-10 working days.
We appreciate your patience and co-operation in this regard.

Courier related:
This mail regarding your query about receiving order. We would like to tell you once the order is refused to accept from your side our courier partner will attempt to deliver few times before it is returned to our warehouse. At the time when the product is with our courier partner you can coordinate with them regarding delivery. If it is possible to meet your expectations we will be happy to deliver the product as per your preference.


Delivery charges:
Thank you for contacting snapdeal regarding your concern. We would like to tell you that the delivery charges which are being add on to your order is for choosing cash on delivery option. We recommend you to choose online payment via m.snapdeal.com to avoid delivery charges on your order.
We hope this might help in resolving your query. For any further assistance please feel free to contact us, we will be glad to help you.

Discreet Packing:
This mail is regarding your product confidentiality. We would like to tell you that we always tend to deliver the product as per your customer's preference. At the time of delivery when the product is with our courier partner you can coordinate with them so that we can deliver your delivery as per your expectations.
For any other additional information on your order, please right us mail on [email protected] , we will be happy to answer all your queries.

Free Gift:
We understand your concern regarding the free gift offer which was shown to you on Snapdeal. We always bring our best offers for our valuable customers. Feel free to choose the option of free gift on the order checkout page. After choosing the option and successful order completion you will receive a link via sms related to this free gift offer within 3 days in which you will receive the redemption code and URL of the offer link. Click on that link at it will lead you to get your offer from Zoomin.com which is offering users a free photo book worth Rs. 299.00 or equivalent discount via the coupon code sent to you. Upload your favorite photos to be printed in the photo book and use code at checkout. You have to pay just 89/- to grab this offer and you will receive it with your order. This offer is limited to used once by per customer.

Game zone:
We would like to inform you that due to some technical issue "Game Zone" is not working at the moment. We request you to wait until the issue is resolved. We will update you at the earliest.


Loda related issue:
We understand this maybe an inconvenient situation which you have come across but we would like to inform you that the rating of the product is just to make sure your experience with Snapdeal. Also the suggestions were made as per your recent purchase and search history. In your particular situation we can suggest you to use a secondary Snapdeal account so that any type of adult purchases can be kept away from the reach of children.

Login related:
Thank you for contacting Snapdeal. As per your query , it seems someone trying to breach your privacy. We request you to please change your Snapdeal password as soon as possible. We also request you to do not respond to any OTP or messages which are triggered without your authorization.
I hope this will help in resolving your concern. For any further assistance please feel free to contact. We will be glad to help you.

Mobile number change:
We are unable to change your mobile number of your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any changes in an account. However if you wish you can update your new number in add address section of edit account option.


Notification:
We always wanted to deliver our best offers to our valuable customers that is why we update latest offers time to time by sending you notification. In case you do not wish to receive any notification via email or SMS, we request you to please turn off the notification option available in "settings" section which you can see in your profile.

Order history delete:
This mail is regarding your concern on removing this order from your My orders list. As much as we want to make the changes as per your request but we unfortunately we can not make it possible as there is no such option available to remove any product details from order history. We respect our customer's privacy so we will not be able to make this possible.

OTP:
This mail is regarding your query on login related issue you are facing. In case you forgot your password, we recommend you to try logging by triggering OTP via your registered mobile number.


Out of stock:
This mail is reference with your query on product availability. Unfortunately, the product is not in stock at this moment. But we would like to tell you that we have assigned the the notification on your email account so that as soon as we restock you can get an update and you can purchase the same.



Order Info:
This mail is regarding your query about your order. As per the information, the product which you have ordered
For any further assistance feel free to contact us, we will be glad to help you.

Price Breakup:
This mail is regarding your query about your order. As per the information, your order price is Rs.
Here is a price breakup for you:
Product selling price: Rs.
Delivery charges: Rs.
Payable amount: Rs.
For any further assistance feel free to contact us, we will be glad to help you.


POD:
We would like to tell you that we have already shared Proof of Delivery with you today on 4:41pm. We request you to check our previous mail and reply so that we can take action accordingly.


Price Fluctuation:
This mail is regarding your query on change in the price of your order. We understand that there is a fluctuation in the delivery charges. As much as we want to provide you best offers available, this fluctuation may depend on the update in respective offer's Terms and Conditions. It also depends upon the distance and courier services by which it is going to be delivered. We apologize for any inconvenience it might have caused to you. We request you to please continue with the available offer for now and we ensure you to provide better experience in the future.

Promo code:
As per your concern, we would like to inform you that the voucher is successfully applied to your order, by which the maximum discount upto Rs.200 will be provided which is 10% of the item value. According, to the same you have availed the discount of Rs.47. The total amount of Rs.631 which you have to pay at the time of delivery. Also, we would like to inform you the price breakup of your order:

Selling Price: Rs.599
Dispatch Charges: Rs.79
Promo Value: Rs.47
Payable Amount: Rs.631


Pincode service:
We received your query about product availability on your pincode 191201. We would like to inform you that we always tend to deliver best of our services to our customers. Unfortunately some areas are still not covered by Snapdeal which we will update at the earliest to provide maximum serviceability. For any further assistance please feel free to contact, we'll be glad to help you.

Promo code usage:
We received your mail regarding payment through gift voucher. We would like to inform you that you can use your voucher by applying the promo code while checking out for the product. You will get the option to enter promo code by choosing promo code option for the payment.


Rating:
We always happy to listen to our customers.
We get to know that you are ready to share your experience with your recent purchase. If you are looking forward to rate the product which you have ordered recently, please visit our application and check the same product to rate. Else you can go to my order > find the product you want to rate > click on the product which will redirect you to product page.
You will find rating and review section in the bottom of that page.
We will be happy to help you for any future assistance.


Sell on snapdeal:
Thank you for contacting Snapdeal!
We can see you are getting issue with your seller account. As much as we looking forward to help you, we kindly request you to visit our snapdeal official website and click on sell on snapdeal to contact with our seller panel.
For any further assistance please feel free to contact, we'll be glad to help you.


VIP membership:
This mail is regarding your VIP membership subscription. We are sorry to inform you that the subscription of your VIP membership is not activated. We request you to please choose the VIP membership option while checking out to get benefit on your delivery charges. You will get the benefit only after the payment for the subscription is completed.


Want to place order:
Thank you for contacting Snapdeal. It come to our attention that you are looking forward to purchase a product from Snapdeal. As much as we appreciate your interest we also recommend you to visit our website snapdeal.com or via application you can check our latest offers and products with best price available in the marketplace.

Snap CASH

We would like to inform you that snapcash is a snapdeal wallet from which you can place orders as a mode of payment and you can earn snapcash by playing games and placing orders on snapdeal.


We would like to tell you that if cash on delivery option is not available with you right now you can choose other payment methods such as:
-Credit card/Debit card
-E gift voucher
-UPI
-Net Banking

We have received your request for deleting Snapdeal account. Please share the registered email account and mobile number so that we can make the changes as per your preference.

We have received your request for changing address details. Please share the details so that we can make the changes as per your preference.

This is regarding the refund status of your item. We are working on your refund and it's under investigation. Please allow us minimum of 24-48 hours to initiate your refund and the same will be reflected in your account within 6 days. We will update you at the earliest and and keep you updated via email or SMS.

As per our telephonic conversation on
We tried contacting you on your number XXXXXXXXXX but unable to reach you.

Issue: cx asking for delivery
Action: macro shared
Communication: info given as per order status

Issue: cx query not clear
Action: macro shared to fetch details
Communication: info given via macro

Blue Dart :- 02262601234
Ecom Express :- 8376888888
Delhivery :- 0124-6719500
Fedex :- 18004194343/02225714444
Xpressbees :- 020-49116100
Courier Contact Number: 18002089898

Harpreet IT 9988128361
38723627924
7994420647 Megha

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You,
Team Snapdeal

We would like to inform you that as requested by you, your order has already been cancelled.

Unable to call the customer due to non-calling hours // FNDR filled
Unable to call the customer due to non-calling hours
Unable to share the mail as Email ID not present

Kindly elaborate your concern in details, so that we can assist you better

This is regarding the deletion of the account. We are working on your concern for your order and it's under investigation. Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS.

Issue -
Action Taken -
Communication -