Notes

the case with the team in hence Incident Id - IN2101251748363261546
hence solved NRR as per update //without call

There is no update from the team side in CRM hence keeping for follow-up without calling

hence tat shard with cx and tracker filled

customer want to install the product by itself// information shared to the customer
customer does not want the installation service for the product information shared with the customer and solving the case
order status-related information also shared with the customer


warranty guarantee related info and policies related info also shared with the customer
the customer already has been installed the product customer not want installation//information shared to the customer

customer want the installation service for the product hence information shared with the customer and informed installation will be completed 2-3 days after the delivery //form filled
order status-related information also shared with the customer

the customer wants the installation service for the product

{Customer_name}, your feedback is really important to us. Please share your experience based on our conversation by completing the email survey that you'll get after this {call/chat session}.

{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale email survey ke dwara aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen.


Hi Ali,

We are writing in continuation to our previous email.

We tried to get in touch with you on '9912622294', '7356633610' and '9291558547' to discuss the issue about your order 'OD120556263685004000' but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


=================1st
RNR 1st hence keeping for follow up
the customer disconnected the call while opening

another number was shared by the customer but no one is responding over there number
The number is not reachable

Hi Suman,

We tried to get in touch with you on '7005517096' and '8415998443' to discuss the issue about your order 'OD120800309848261000' but couldn't reach you.

We'll try calling you again within 04 hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.

======================

================2dn
RNR 2nd hence keeping for followup

RNR hence info shared to cx and closing the case as per update

Hi Umakant,

We are writing in continuation to our previous email.

We tried to get in touch with you on '7906061156' and '9958246564' to discuss the issue about your order 'OD120798157735444000' but couldn't reach you.

We'll try calling you again within 04 hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.
===============


==================3rd
RNR 3rd hence info shared to cx and solved the case
the order is delivered

02 attempt
RNR hence info shared to cx and closing the case as per update
cx disconnected 9997777776 // number is busy 8197699555

Hi Aakash,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '8619558649' to discuss the issue about your order 'OD220806672989463000' but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

Thanks for choosing Flipkart.


customer did not pick the call has giving for follow up
customer did not pick the call has giving for follow up

the number is not connected hence keeping for follow up


the case with team Incident Id - IN2012181610045034018
hence internal keeping till TAT// form filled // no call logged in CRM

the team is already working on installation han stat share with the customer trackers also filled and skipping for as per tat

==================
The order is already canceled hence solved NRR //
without the call to customer

cx not to want te installation

escalation form filled customer want the installation of the product requested to customer wait next 24 to 48 Hours

cx want the installation of the product

installation related info shared to cx and keeping for followup tracker filled