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Thanks for writing in.
We understand that you are facing an issue with your product 'boAt Bassheads 242 Wired Headset with Mic' with the order ID 'OD117678404631876000' as your product is under warranty.
We’re sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment and this is not something we'd want you to go through.
We are happy to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.
A copy of an invoice provided by the seller for your product can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to the authorised service centre:
Link: https://www.bluestarindia.com/contact-us/customer-care
We request your good self, please get in touch with the brand's authorised service centre so that your issue will be resolved as soon as possible.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
However, we'd like to confirm you that physical and liquid damages are not covered under manufacturer's warranty so the authorised service centre will charge you accordingly.
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
Hope this helps.
Dhananjay, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thank you for choosing Flipkart.
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