Notes

issue -
action taken -
communication -

issue - Product UD
action taken - info shared/ FNDR filled
communication - cx want to know abt delivery of product/ told that we will try to deliver product ASAP/ TAT shared 24-48 hours

issue - item stuck
action taken - apology done
communication - cx want to know abt delivery details/ no update after 7th Jan../ ask to wait for 24-48 hours

issue- PDWD case
action taken- apology done/ info shared
communication- cx want to know abt product which shows delivered/ PDWD case/ TAT shared 6 days for POD

issue - specific delivery request
action taken - request taken
communication - cx want delivery of product today/ told that we will try to deliver product as per ur preference

issue - order outside SLA
action taken - info shared
communication - cx want to know abt status of product/ product is not dispatched yet/ TAT shared 24-48 hours

issue- POD denial case
action taken- apology done/ info shared
communication- cx want to know abt product which shows delivered/ POD denial case/ TAT shared 24-48 hours

issue - RTOed order complaint
action taken - info shared
communication - cx want delivery of product/ RTO marked/ ask to place new order

issue - specific delivery request
action taken - request taken
communication - cx want product on or before / told that we will try our best to deliver product as per ur preference

issue - refund related
action taken - info shared
communication - cx want to know abt refund/ cx refused to receive product from doorstep/ TAT shared 6 working days for RTO/ refund process explained

issue - Manual RPU case
action taken - info shared
communication - cx want to know abt return request/ manual explained/ TAT shared 5 days for sending product nd sharing courier receipt

issue - payment deducted, order not confirmed
action taken - info shared
communication - cx want to know abt payment deducted from his account/ auto reversal TAT breached/ ask to share bank statement/ TAT shared 24-48 hours

issue - payment deducted, order not confirmed
action taken - info shared
communication - cx want to know abt payment deducted from his account/ TAT shared 24-48 hours as payment captured with SD

issue - APUC case
action taken - RL panel updated
communication - cx want to know abt refund/ PUC done but not updated/ TAT shared 24-48 hours

issue - multiple suborder case
action taken - RL panel updated
communication - cx want to know abt refund/ PUC done with suborder:43694355853/ TAT shared 24-48 hours

issue - refund related
action taken - info shared
communication - cx want to know abt refund/ refund initiated/ cx not received refund/ ask to share bank statement/ TAT shared 24-48 hours

issue - delivery details
action taken - SMS sent
communication - cx want to know abt delivery details/ DDR shared along with location

issue - replacement related
action taken - info shared/ RL panel updated as cx told
communication - cx want to know abt replacement/ cx told PUC done just now/ TAT shared

issue - order cancellation
action taken - request taken
communication - cx want to cancel the order/ ask to refuse at doorstep

issue - PUC pending
action taken - info shared
communication - cx want to know abt PUC/ ask to wait till end of day as executive is out for PUC
Mauria (70109)

issue - PUC delay
action taken - RL panel filled/ macro shared
communication - cx want to know abt PUC/ PUC not done so PUC rescheduled/ TAT shared 2-3 days

issue - want to change mobile no
action taken - info shared
communication - cx want to change mobile no./ told that same no. is already updated which he want to update

issue - delivery details
action taken - SMS sent
communication - cx want to know abt delivery details/ product is OFD so ask to wait till end of day

issue - fake call
action taken - macro shared
communication - cx got call for winning prize/ told that don't share prsnl info

issue - refund pending
action taken - macro shared for NEFT details
communication - cx want to know abt refund/ refund pending due to NEFT details/ ask to share NEFT details/ TAT shared 24-48 hours

issue - return/replacement
action taken - apology done/ complaint raised
communication - cx want to return product bcoz its damaged/ TAT shared 24-48 hours

issue - Product UD
action taken - info shared/ FNDR filled
communication - cx want delivery of product today/ told that we will try to deliver product ASAP/ TAT shared 24-48 hours

issue - PUC pending
action taken - info shared
communication - cx want to know abt PUC/ executive is out for PUC so ask to wait till end of day

issue - change delivery address
action taken - address changed
communication - cx want to change the address so address changed

issue - order outside SLA
action taken - apology done
communication - cx want to know abt delivery details/ no update after 25th Nov./ ask to wait

issue - refund related
action taken - info shared
communication - cx want to know abt refund/ cancellation in progress/ TAT shared 24-48 hours for cancellation nd 24-48 hours for refund initiation post cancellation

issue - refund related
action taken - info shared
communication - cx want to know abt refund/ refund initiated/ cx has not check in account so ask to check in account/ UTR no. shared

issue - payment deducted, order not confirmed
action taken - info shared
communication - cx want to know abt payment deducted from his account/ TAT shared 72-96 hours for auto reversal