Notes

TASKS

SUPPORT

Windows Notebook:
Some tasks can not be done due to technical restrictions. In this case, please write down all possible solutions that come to your mind. If you can present the suggested solutions live on the PC, feel free to change whatever it takes :-)


WLAN no longer works ... What can be the reason?


Move the device out of the domain and into the Workgroup "Test".
Alternatively move the PC from workgroup NAMICS to workgroup TEST
Change the name of the device to "edaywin01"


The device restarts automatically all the time with a blue screen. So the error cannot be read. How do you turn this off? With MBR boot and with UEFI boot.



A Windows computer does not start after an update and always shows a bluescreen . What can you do to troubleshoot / fix it?


How can you query / display system information about the computer's operating system and hardware?
You change the BitLocker drive encryption password from the Windows Bitlocker-App. What problem can arise depending on the PCs regional settings on the next boot?

General:

What do you do if an emergency call comes from Namics Hamburg, that an urgently needed notebook no longer starts and the support person on site is not available?



A user can no longer log on to his client with his domain login. What could it be all about?
You have already checked that you yourself can log in to the PC with your domain account without any problems.



WINDOWS SYSTEM ADMINISTRATION

Several users report that they can no longer access the Internet or reach any internal servers. You cannot find any problems on your own client PC.

You examine one of the clients and discover that it has an unknown IP address: 192.168.0.103. The client is correctly set to DHCP and the network connection is OK. Your clients usually have 10.123.0.x IP addresses.
What could be the problem? And how do you solve it?



What happens to a Raid 5 Disk Array with seven 4TB disks, if two disks fail completely within 5 minutes?



A standalone Windows server provides two shares: ShareA and ShareB.
There are local users for each share: UserA and UserB, who only have access to the corresponding share.
A user logs in and reports, that he can no longer access ShareB - he is not even queried for a password.
Access to ShareA works perfectly.
With you own account you can easily access ShareA with UserA and ShareB with UserB.

What could be the problem? And how can it be solved?


Macbook:

The HD symbol on the desktop is gone. Please restore it.



Where can you see the serial number of the device in the operating system?


Change the name of the device to "edaymac01"


Change the standard program for text-files. All *.txt files shall be opened with Firefox in the future.


How do you change the system language to German?


How can you query / display system information about the Mac's operating system and hardware?


Where do you enable Filevault disk encryption?


Install Google chrome and set it as the default browser.


How do you execute commands as Admin in a terminal window (shell)?


How do you allow blocked system extensions?


How can you go to the User Library folder with Finder?