Notes

GOOGLE FORM - https://docs.google.com/forms/d/e/1FAIpQLScTlVzgGLxpeNpcfDYm7gyCUdPMORmSKBHvoSopx4sWMlibTQ/viewform
SALESFORCE - https://snapdealcx.force.com/home/home.jsp
AGENT DASHBOARD - http://172.16.201.116/ad/getuser.php?agentSummary=11349
ATTENDANCE - http://192.168.1.111/MyAttendancecalendar.aspx?FID=CQ8fb7AjN%20E=

[email protected]

[email protected]

[email protected]

ISSUE - PRODUCT WAS LOW QUALITY
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE- CX WANT TO RETURN THE PRODUCT // PRODUCT WAS LOW QUALITY
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
KAJAL
FB BAD RATING
CISCO ID - 11349

ISSUE - CX GOT DEFECTIVE//DAMAGE PRODUCT
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE- CX WANT TO RETURN THE PRODUCT BECAUSE CX GOT DEFECTIVE//DAMAGE PRODUCT
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
KAJAL
FB BAD RATING
CISCO ID - 11349

ISSUE - CX GOT SAME PRODUCT BUT IT IS NOT LIKE THAT SHOWING IN DESCRIPTION
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX GOT SAME PRODUCT BUT IT IS NOT LIKE THAT SHOWING IN DESCRIPTION
ACTION - FEEDBACK TAKEN //COMPLAINT TAKEN//ASK HIM TO WAIT 24-48 HOURS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX HAVING SIZE ISSUE IN THE ORDER. CX DON'T WANT TO RETURN THE PRODUCT
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX HAVING SIZE ISSUE IN THE ORDER.
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349


ISSUE - CX SAID CX GOT DIFFERENT PRODUCT CX ORDERED T SHIRT BUT CX GOT GLOVES
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX RECEIVED 2 OUT OF 1 PRODUCT
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - PARTS AND ACCESSORIES ARE MISSING
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349


ISSUE - CX RECEIVED EMPTY PARCEL
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE -CX HAVING DELIVERY ISSUES//COURIER BOY MISBEHAVE//LATE DELIVERY
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE -CX HAVING DELIVERY ISSUES // STATUS SHOW DELIVERED BUT CX DID NOT GET THE PRODUCT
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 6 DAYS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349


ISSUE - CX GOT FRAUD CALL// INFO SHARED
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349


ISSUE- CX DID NOT RECEIVED ANY SURVEY
ACTION - FEEDBACK TAKEN
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
KAJAL
FB BAD RATING
CISCO ID - 11349

ISSUE - CX HAVE PRIZE ISSUE WITH THE PRODUCT CX SAID THE PRIZE IS VERY HIGH ACCORDING TO THE QUALITY OF PRODUCT // ACCORDING TO THE MARKET RATES
ACTION - FEEDBACK TAKEN
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
KAJAL
FB BAD RATING
CISCO ID - 11349

ISSUE - AS PER CX GOOD RATING WAS GIVEN
ACTION - FEEDBACK TAKEN
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
KAJAL
FB BAD RATING
CISCO ID - 11349


ISSUE - CX HAVE PRIZE ISSUE WITH THE PRODUCT // CX SAID WHEN CX PLACE THE ORDER THEN THE PRODUCT PRIZE IS LESS AFTER PLACING THE ORDER THE EXTRA AMOUNT WILL BE UPDATED
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB RATING
CISCO:-11349

ISSUE - CX NOT SHARING THE REASON
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:-
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX DONT REMEMBER ABOUT THE PRODUCT
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX WANTS TO CANCEL THE ORDER BECAUSE OF PRIZE ISSUE CX SAID IN THE E COMMERCE SITE CX GET THE PRODUCT IN LESS PRIZE // AND CX HAVE ISSUE WITH THE DELIVERY CHARGES
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:
KAJAL
FB BAD RATING
CISCO:-11349

ISSUE - CX WANTS TO CANCEL THE ORDER BECAUSE CX PLACE THE ORDER BY MISTAKE
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:
KAJAL
FB BAD RATING
CISCO:-11349