Notes

★ | Hello, everyone! My name is iiSimply_Livy and I will be training all of you today!
★ | I will begin by explaining vital information when working behind the counter. For your own benefit, please listen throughout.
★ | To start, I would like to notify you that you must obtain 2+ points in order to be promoted. If you pass a round, you will be awarded a point.
★ | Round I consists of providing quality service at Glace. You will need to provide an intro, complete order & outro.
★ | When my helpers come to you, you must state your greeting. An example of a greeting can be something like this...
★ | “Greetings, welcome to Glace. My name is (username), and what would you like today?”
★ | You will then be asked to prepare an order by one of my helpers. To make an item, you must use the recipe guide.
★ | All the recipes can be accessed using the GUI here & at the parlor. Just click on the interface, and it will appear on your screen.
★ | Alternatively, the recipe guide is located in #community, via the pinned messages, on the Glace Dizzy server.
★ | To grab a cup, just click it. Then, it will appear in your inventory.
★ | All other items & machines require you to just walk up to it, considering you’re following the recipe correctly.
★ | To pass items, use the give option at the top of your screen and type in the customer’s username. All devices are the same.
★ | After passing the order to the helper, you should then state an outro. An excellent example of an outro can be something like this...
★ | “Thank you for coming! I hope you enjoy your order and have a nice day!”
★ | If you have any questions, please ask them now by using PTS and one of my helpers will assist you.
★ | Thank you for listening. Helpers, you may begin the first part of the training, Best of luck!
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★ | Congratulations to those who passed the first round! We will now be moving onto the next round.
★ | We will now be moving on to the grammar portion. My helpers will send you a total of II PMs with grammatically incorrect sentences that you must correct.
★ | PM stands for ‘private message’ and it will appear at the bottom right of your screen once sent by your helper.
★ | An example of an incorrect sentence, “i hOpe i don fail tHe trainiN sesion tis after Non”
★ | Correction: “I hope I don’t fail the training session this afternoon.”
★ | If you happen to get one of the PMs incorrect, your helper will give you the correct answer. You must get at least I of the II PMs correct to pass this round.
★ | Responses should be personal, so please, refrain from answering the questions out loud and write them in the PMs.
★ | If you have any questions, you may state them now by using PTS.
★ | Thank you everyone for paying attention. Best of luck on this round! Helpers, you may now begin the next part of this training.
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★ | Congratulations to those who passed that round! To remind you, if you passed at least 1 round currently, you can still pass! Now, the last round.
★ | We will now be moving on to our trolling portion. My helpers will be acting as trollers during this segment.
★ | Trollers, capital abusers, rude individuals, etc receive III clear & separate warnings. They are laid out as follows…
★ | Warning I - Caps Abuse, Warning II - Trolling, Warning III - Rudeness to
Others.
★ | If an individual spams, they must be immediately banned from the server. You must immediately alert a CCO+.
★ | If there is a hacker or exploiter, you do not need to warn them. You must immediately alert a CCO+.
★ | In the event that someone reaches III warnings, you must call an MR+ staff member to kick them.
★ | When calling for an HR+, go to our communications server and create a report using #reports.
★ | Obviously, this is just role play and you do not need to contact MR+. For training purposes, state “-Calls MR+-”.
★ | Make sure that you state your greetings when my helpers approach you like a real scenario.
★ | If you have any questions, you may state them now by using the ‘PTS’ system.
★ |Thank you everyone for paying attention. Best of luck on this round! Helpers, you may now begin the last part of this training.
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★ | Congratulations! You have been checked and I can confirm that you have passed the training. Please follow me to the waiting room to get ranked to become a member of the Barista team! Also please give me a moment to name you!

★ | After checking you, I have concluded that you have not met the criteria to be promoted. As a result, you will not be promoted today. You will stay your rank at this moment in time. You will now be kicked/removed.