Notes

ISSUE: na
ACTION :na
COMMUNICATION : call not connected //cmb sms sent

ISSUE : NA
ACTION : NA
COMMUNICATION : call drop by cx side //voice issue // 3 time warning then call disconnect

ISSUE : na
ACTION : na
COMMUNICATION : call request by mistake //call request by another person

ISSUE : NA
ACTION : NA
COMMUNICATION : no required for call back

ISSUE : NA
ACTION : NA
COMMUNICATION : language barrier guide to mail us [email protected]


DELIVERY DETAILS

ISSUE : cx wants to know about order status
ACTION : N/A // DD SMS SENT
COMMUNICATION : dispatch date and ddr shared with cx // tracking details shared // cx agree

ISSUE : cx wants urgent delivery
ACTION : request taken //
COMMUNICATION : dispatch date and ddr shared with cx // tracking details shared // cx agree

STUCK :

ISSUE : cx wants to know about order status (item stuck )
ACTION : complaint taken
COMMUNICATION : ddr shared with cx // tat breached ask to wait 24-48 hrs for update cx agree

ORDER LATE BEYOND PROMISED DATE :

ISSUE : cx wants to know about order status (order is late)
ACTION : complaint taken
COMMUNICATION : dispatch date // ddr breached //ask to wait 24-48 hrs for update // expected date shared

PRODUCT INFO :

ISSUE : cx wants to know about information of product
ACTION : info shared
COMMUNICATION : size // features // how to use // benefits of product //info shared cx agree


RETURN / REPLACEMENT :

ISSUE : cx wants to return the product wants refund // replacement
ACTION : complaint taken
COMMUNICATION : size issue // color is different // parts missing // cx receive different product // item damaged // item defective // item not working

PICKUP RESCHEDULED :

ISSUE : cx wants to know about the pickup of the product
ACTION : tat not breached
COMMUNICATION : ask to wait 2-3 days for pickup cx agree

ISSUE : cx wants to know about the pickup of the product
ACTION : complaint taken // tat breached // rl filled
COMMUNICATION : ask to wait 2-3 days for pickup cx agree

APUC :

ISSUE : APUC CASE
ACTION : complaint taken // // rl filled
COMMUNICATION : ask to wait 24-48 HRS for pickup update cx agree

ISSUE : cx wants to know about the refund status
ACTION : tat not breached ask to wait
COMMUNICATION : cx wants to know about refund //ask to wait // 5 working days // its upi

ISSUE : cx wants to know about the refund status
ACTION : tat not breached ask to wait
COMMUNICATION : cx wants to know about refund //ask to wait // 7-10 working days //

ISSUE : cx wants to know about the refund status
ACTION : tat breached of upi tat 5 bd ask to wait
COMMUNICATION : cx wants to know about refund //ask to wait // tat shared 24-48 hrs


ISSUE : cx wants to know about the refund status
ACTION : tat breached of prepaid mode tat 7-10bd ask to wait
COMMUNICATION : cx wants to know about refund //ask to wait // tat shared 24-48 hrs

ISSUE : CX ASKING ABOUT REFUND
ACTION : neft details not present neft mail shared
COMMUNICATION : ask to shared bank details cx agree

PDWP CASE : prepaid mode
ISSUE : cx didn't recvd order but status shows delivered /
ACTION : complaint taken /apology done //
COMMUNICATION : tat shared 6 days.


PDWP CASE : COD
ISSUE : cx didn't recvd order but status shows delivered /
ACTION : complaint taken /apology done //MODE OF PAYMENT COD
COMMUNICATION : ask cx to place new order

OFD : 1ST TIME
ISSUE :cx asking about order delivery // its out for delivery
ACTION : ,,fe number shared
COMMUNICATION :ask to wait for today cx agree

UD BUT TODAY OFD
ISSUE :cx asking about order delivery // its out for delivery
ACTION : ,,address VERIFIED
COMMUNICATION :ask to wait for today cx agree


UD CASE:
ISSUE :cx asking about order delivery //
ACTION : ,,address VERIFIED
COMMUNICATION : UD MARK ADDRESS ISSUE ask to wait for 24-48 HRS cx agree

ISSUE :cx asking about order delivery //
ACTION : ,,address VERIFIED
COMMUNICATION : UD MARK cx delay ask to wait for 24-48 HRS cx agree

ISSUE :cx asking about order delivery //
ACTION : ,,address VERIFIED
COMMUNICATION : UD MARK //cx refusal // ask to wait for 24-48 HRS cx agree

ISSUE :cx asking about order delivery //
ACTION : ,,address VERIFIED
COMMUNICATION : UD MARK //cx selfpick // ask to wait for 24-48 HRS cx agree

ISSUE :cx asking about order delivery //
ACTION : ,,apologies for non serviceble area
COMMUNICATION : UD MARK //ODA


ADDRESS: mfg not created
issue : cx wants to change address
action : mfg not created so address changed
communication: told cx address changed successfully cx agree


ADDRESS: mfg not created but changed

issue : cx wants to change address
action : mfg created so not able to change address
communication: told cx to place new order //cx agree

mfg created //shipped

issue : cx wants to change address
action : mfg created so not able to change address
communication: told cx to refuse to take delivery at doorstep //cx agree