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Whatsapp Chat ID-
———————————-——————-
Cust Concern – cx want to know the product status
Action Taken – replied on whatsapp
Communication –info shared // OFd // Ask to wait till end//fe no shared // cx agreee raveena whatsapp(chat)
amount deduct but order not confirmed:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – payment deduct but order not confirmed
Action Taken – replied on whatsapp
Communication –breached 72 to 96 hours//ask to contact with bank//info shared // cx agreee raveena whatsapp(chat)
refund case:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – cx want to refund
Action Taken – replied on whatsapp
Communication – neft detls not prsnt mail shared//ask to shared neft details // cx wants refund// cx agree raveena whatsapp(chat).
Bank statement:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – cx want to refund this order
Action Taken – replied on whatsapp
Communication – amount is already initiated in 1/3/202 request to shared bank statement in [email protected] to the 1/3/2021 to 6/3/2021 in pdf form//info shared// ask for wait // raveena whatsapp(chat)
specific case:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – cx want to urgent delivery
Action Taken – replied on whatsapp
Communication –cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree raveena whatsapp(chat).
Stuck case:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – delivery status
Action Taken – replied on whatsapp
Communication – stuck at one location//ask to wait 24-48 hours//info shared// cx agreee
raveena whatsapp(chat).
pdwp case :
Whatsapp Chat ID-
———————————-——————-
Cust Concern – delivery status
Action Taken – replied on whatsapp
Communication –PDWP case//status shows delivered// cx said i don't recieve// ask for confirm with family members and neighbours// 6 days tat share //ask for wait // complaint taken ///
raveena whatsapp(chat).
pod deniel case:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – pdwp case status
Action Taken – replied on whatsapp
Communication –PDWP case//// status shows delivered //cx dont recieve delivery// proof of delivery shared and cx deny it// apology done// 7-8 bs days tat shared// ask for wait// cx agree// raveena whatsapp(chat).
address change :
Whatsapp Chat ID-
———————————-——————-
Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –cx wants to change the delivery address //so do as per cx VOC //cx agree raveena whatsapp(chat)
rrc case:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – cx want to return the prdct.
Action Taken – replied on whatsapp
Communication –cx wants to replace the product// PUC not done//status shows return req closed// RL filled//ask cx for wait//complaint taken// info shared//raveena whatsapp(chat)
(tpp)trust pay policy against case :
Whatsapp Chat ID-
———————————-——————-
Cust Concern – cx want to return the prdct.
Action Taken – replied on whatsapp
Communication – complaint against trust pay policy// cx request deny// apology done// info shared// raveena whatsapp(chat)
Address change:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – cx want to change the product address
Action Taken – replied on whatsapp
Communication –cx wants to change the delivery address //deny to chng dlvry address due to mfg is already generated//so do as per cx VOC //cx agree raveena whatsapp(chat)
late beyond promise date:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – late beyond promise date
Action Taken – replied on whatsapp
Communication –info shared // DDR shared // cx agreee
raveena whatsapp(chat).
DDR case :
Whatsapp Chat ID-
———————————-——————-
Cust Concern – delivery status
Action Taken – replied on whatsapp
Communication –info shared // DDR shared // cx agreee
raveena whatsapp(chat).
rto case:
Whatsapp Chat ID-
–——————————-——————-
Cust Concern – cx wants to know order status.
Action Taken – replied on whatsapp
Communication- cx ask about order status // status shows RTO // apology done/// info shared// ask for place new order// cx agree// raveena whatsapp(chat)
canceled case:
Whatsapp Chat ID-
–——————————-——————-
Cust Concern – cx wants cancel the order due to
Action Taken – replied on whatsapp
Communication- req taken and cancelled
raveena whatsapp(chat).
cancelled in shipped case:
Whatsapp Chat ID-
–——————————-——————-
Cust Concern – cx wants cancel the order
Action Taken – replied on whatsapp
Communication- info shared // ask to refuse at doorstep//cx agree
raveena whatsapp(chat)
why was order canceled case:
Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancl//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- raveena- (CSPL-WHATSAPP)
ud case:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – cx ask about delivery ,
Action Taken – replied on whatsapp
Communication – fndr filled // ask to wait 24 to 48 hrs // cx agreed
raveena whatsapp(chat)
pickup case:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – cx want to know pick status//pick is
Action Taken – replied on whatsapp
Communication – PUC not done // RL filed // TAT share 2-3 days//ask cx for wait// cx agree //raveena whatsapp(chat)
manual:
cx want to retrun this product//manual pickup //info shared//cx agree//raveena whatsapp(chat)
puc done:
PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree 11320 -raveena whatsapp(chat)
retrun case:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – cx want to retrun this order
Action Taken – replied on whatsapp
Communication – ask to wait 24-48 hours//info shared/ cx agree //raveena whatsapp(chat)
Empty parcel:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – Empty Parcel Case
Action Taken – replied on whatsapp
Communication –Empty Parcel Case//7 Days TAT Shared With Customer//info shared// cx agree //raveena whatsapp(chat)
refund case :
Whatsapp Chat ID –
———————————-——————-
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – info shared // ask to wait 24 to 48 hours // cx agree
raveena whatsapp(chat)
Refund initiated but didnt received:
Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR share// ask to wait// info share// replied on whatsapp
Agent Name- raveena- (CSPL-WHATSAPP)
product information case:
Whatsapp Chat ID-
———————————-——————-
Cust Concern – Query about an product
Action Taken – replied on whatsapp
Communication –info shared//cx agree//raveena whatsapp(chat)
fake offer query case:
Whatsapp Chat ID –
———————————-——————-
Cust Concern – fake offer query
Action Taken – replied on whatsapp
Communication –cx received fraud calls or messages//macro shared//info shared//raveena whatsapp(chat)
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