Notes

WITHIN SLA
Call me experiment // cx asked about delivery status // DDR shared // sms sent // info shared // cx agreed // 11376 pradhan
call me experiment // cx asked about delivery status // DDR shared // info shared // cx agreed // 11376 pradhan
WITHOUT SLA
call me experiment // cx asked about delivery status // DDR shared // order is late beyond promised date // apology done // complaint taken // tat shared // asked cx to wait // sms sent // cx agreed // 11376 pradhan
Callme experiment // cx ask about delivery details // Order not dispatched // tat shared 24-48 hrs // ask to wait // cx agree // CMN id //
ITEM STUCK
call me experiment // cx asked about delivery status // DDR shared // item stuck at one location // complaint taken // apology done // tat shraed // cx agreed // 11376 pradhan
UNDELIVERED
call me experiment // cx asked about delivery status // DDR shared // UD marked // apology done // complaint taken // FNDR filled // address verified // tat shared // info shared // cx agreed // 11376 pradhan

call me experiment // cx asked about delivery status // DDR shared // undelivered previously but order is OFD // apology done // asked cx to wait till 6 pm // info shared // cx agreed // 11376 pradhan

Call me experiment // cx ask about delivery details // UD mark Out of Delivery Area // FNDR not filled // asked cx to coordinate with courier partner for self pickup // apology done // info shared // cx agreed // 11376 pradhan
OFD
call me experiment // cx asked about delivery status // DDR shared // product is OFD // sms sent // asked cx to wait till 6 pm // info shared // cx agreed // 11376 pradhan
CALL DROP
call me experiment // call dropped by cx // 11376 pradhan
call me experiment // call connected but cx was not responding on call // gave warnings // call dropped // 11376 pradhan
CMN-NC
call me experiment // call did not connected // sms sent // 11376 pradhan
BY MISTAKE
call me experiment // call did not required call back // 11376 pradhan
PICKUP
call me experiment // cx asked about pickup status // RL filled // tat shared 2-3 days // macro sent // apology done // info shared // cx agreed // 11376 pradhan
call me experiment // cx asked about req status // puc done but not marked by courier partners // RL filled // APUC // apology done // tat shared // info shared // cx agreed // 11376 pradhan
RETURN/REPLACEMENT
call me experiment // cx wants to return the order // apology done // complaint taken // tat shared 24-48 hrs for the pickup confirmation // info shared // cx agreed // 11376 pradhan
call me experiment // cx wants to replace the order // apology done // complaint taken // tat shared 24-48 hrs for the pickup confirmation // info shared // cx agreed // 11376 pradhan
CANCELLATION
call me experiment // cx wants to cancel the order // order already shipped // complaint taken // asked cx to refuse if courier boy calls // info shared // cx agreed // 11376 pradhan
call me experiment // cx asked why was my order cancelled // info shared // asked cx to place a fresh order // apology done // cx agreed // 11376 pradhan
call me experiment // cx wants to cancel the order // complaint taken // order cancelled // info shared // cx agreed // 11376 pradhan
REFUND
call me experiment // cx asked about refund status // refund initiated // tat shared // info shared // cx agreed // 11376 pradhan
FRAUD
call me experiment // cx got a fraud call // told cx not to shrae any kind of personal details with him // moreover complaint taken // asked cx details about the frauders // macro sent // gave assurance // cx agreed // 11376 pradhan
LANGUAGE BARRIER
call me experiment // cx was not speaking in English/Hindi // guided cx to mail us // cx agreed // 11376 pradhan
DELIVERED
Call me experiment // cx didn't received order but status shows delivered // apology done // pod not shared // ask to wait // tat shared 6 days // info shared // cx agreed // CMN id- 11376 pradhan
RTO
call me experiment // cx asked about delivery status // DDR shared // product RTOed // apology done // asked cx to place a fresh order // info shared // cx agreed // 11376 pradhan