Notes

issue:- call not connected
action:- cmb sms send
communication :- na
issue:- call connected // no response
action:-na
communication :-call connected // no response from cx end // call disconnected from cx end
issue:- call connected // no response
action:- na
communication :-call connected // no response from cx end // after 3 warnings call disconnected
issue:- fake call
action:- request taken
communication :- info shared no such offers given by snapdeall // no call or sms will be done from snapdeal end // all snapdeal offers reflect in snapdeal app or website or cx account //the callers using snapdela name // info shared legal team appointed by snapdeal // also shared as per rbi guidelines cx aware by sms or mail not to share any personal details such as pin,password,otp,documents like aadhar card, pan card , bank account details or not to transfer any amount in fake caller account //asked to avoid fake caller and to complaint in cyber cell //
issue:- cx want order status
action:- request taken
communication ud marked //apology done // ndr filled with address marked // tat shared 24-48 hrs for wait
issue :-cx want order status
action :- request taken
communication :- same day ofd //ddr and dispatched status shared // courier no send by sms // asked cx to wait till 6 pm
issue :-cx want order status
action :- request taken
communication :- same day ofd //ddr and dispatched status shared // courier no send by sms // asked cx to wait till 6 pm
issue :-cx want order status
action :- request taken
communication :- same day ofd //ddr and dispatched status shared // courier no send by sms // asked cx to wait till 6 pm//address confirmed
issue:- cx want order status
action :- request taken
communication :- ddr and dispatched status shared // assurance given for delivery asap
issue:- cx want order status
action :- request taken
communication :- ddr and dispatched status shared //track info shared // delay sms send // assurance given for delivery asap
issue:- cx want specific delivery
action :- request taken
communication :- ddr and dispatched status shared //cx want specific delivery on date // assurance given for delivery asap
issue:- cx want specific delivery
action :- request taken
communication :- ddr and dispatched status shared //cx want specific delivery on date // track info shared // delay sms send //assurance given for delivery asap
issue:- cx want order status
action:- request taken
communication :-order is delayed for dispatch //apology done // tat shared 24-48 hrs for update

issue:- language issue
action :- request taken
communication :- asked cx to share info on mail id help@snapdeal .com // info shared will get call back on cx preference language
issue:- cx want to return the received product
action :- request taken
communication :-cx shared info that received product is defective and want refund // request taken // puc tat shared 2-3 days and refund tat shared
issue:- cx want to return the received product
action :- request taken
communication :-cx shared info that received product is defective and want replacement // request taken // puc tat shared 2-3 days and replacement tat shared 4-7 bd
issue:- cx want to change address for delivery
action :- request taken
communication :- status checked and info shared product is now shipped // info shared unable to update address
issue:- cx want to change address for delivery
action :- request taken
communication :- cx shared updated address which marked // info shared address updated // cx agree