Notes

Converstation =

Sir/mam, May I know your email id so it could be easy for us to provide you any further update.
ofd =
Jaisa ki dekh pa rhein hai apka product aaj out for delivery hai. Aaj sham tk ka wait kijiye apke order ki delivery aaj ho jaegi.
Sir Our product is today out for delivery, Please wait till End of Day, you will definately get your Product today.

Sir , Apko btana chahunga humara customer care number hai - 9212692126 or aap call back ki request bhi kr skte hai my order section se

Delivery Details =
Sir, your Product will be deliverd in this date. we will try to delivered this product as soon as possible.
Sir , appka product itnni tareek ko delivered ho jayaga, hamari purii kosish rahagi jald sa jald appka product delivered karwaya jaya.

Free delivery =

Sir you have select cash on delivery and there is processing charges for selecting cash on delivery, please use online mode for placinh order than you will get free delivery.
Sir appna Cash on Delivery payment mode Select kiya ha , Jisma processing charges hotta ha , app online payment mode use kigiya appko koi extra amount nahi dena padaga.

Screen shot =
Due to Technical Limitation, Iam not able to check it, plese share your details in written form.
Maafi chahunga technical limitation k karn screenshot nahi check kr skta.

Wrong details =

A= I really apologies but I am unable to check any details as the email id you have shared with us is not registered with snapdeal .So I request you to share your registered details please so I can assist you better .

B= I am unable to fetch any account from the given details, Please provide the correct details so I can assist you better .

C = Appka dwarra Share Ki gayii details Registered nahi ha Jiss karan ma appki details check nahi kar pa raha hu appsa request ha kii app apni registered details share kara

0= elaborate
kindly elaborate you concern so I can assist you better !

1= OPENING..
Hi, Good Morning ! I am Rahul. How can I help you today ?
Hi, Good Afternoon ! I am Rahul. How can I help you today ?
Hi, Good Evening ! I am Rahul. How can I help you today ?
Namaskar, Main Rahul. Aapki kis prakar sahayta kar sakta hun?

Hi, Good Morning ! I am Rahul. Please give me a moment, I will check it for you.
Hi, Good Afternoon ! I am Rahul. Please give me a moment, I will check it for you.
Hi, Good Evening ! I am Rahul. Please give me a moment, I will check it for you.

Namaskar, Main Rahul. Muje thoda samay dijiye, taaki mai aapke product ki jaankaari check kar saku.

Asking Details =
Hi, Good Morning ! I am Rahul. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Hi, Good Afternoon ! I am Rahul. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!

Hi, Good Evening ! I am Rahul. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Namaskar, Main Rahul. Aapse request hai ki aap mujhe apki order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.

2= ASKING DETAIL..

A= Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
A= Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.

I request you to share your registered details so that I can check the details of your order ?
Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?

B= I request you to share your registered details so I can assist you better ?
B= Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?

c= I request you to share your registered details so that I can check the details of your order ?

C= Apse request hai aap apni register details share kare taa ki mai order ki detail check kar pau?

Talking about =

Are you talking about this product?
Aap isi order ki baat kr rhe ho?

3= thanks =
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

3.5= FOR CONFIRMING ORDER
Thank you for confirming your order. Please give me a moment, I will check it for you.
Order confirm krwane ke liye dhanwayaad. Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

4= HOLD 1..
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

5= HOLD 2..
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

6= UNHOLD..
We appreciate your patience!
Hum apki patience ka maan krte hai.

7= FURTHER ASSISTANCE..
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?
Kya mai apki snapdeal ke sambhandit koi aur help kar skta hoon, Mujhe behad khushi hogi?


8= COMPLAINT CLOSING..
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

9= NORMAL QUERY CLOSING..
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Apki help krne me mujhe khushi hui! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

10= NO RESPONSE CLOSING
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


11= FOR APOLOGY.. ND ( GIVING DELIVERY ASAP )

A= Your product delivery date is (--). I am your case manager for this concern and We will try to deliver your product as soon as possible within delivery date.
A= Aapke product ki delivery date (--). Mai aapka case manager baat kar raha hu. Mai poori koshish karuga aapka product jitni jaldi ho sake utni jaldi deliver karva saku.







B= Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.



Maafi chahuga aapko is tarah ki pareshani ka samna karna padh raha hai. Mai aapki complaint register kar raha hu. mai khud aapki complaint pe kaam karuga jiss se aapka issue jald se jald solve kar pau.

C= I am really sorry for the inconvenience caused.
C= Maafi chahuga aapko ashuvidha hui.

13= CANCLTION SCENARIO MAIN POINT..

1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

Maafi chahunga ki aap is order ko cancel krna chahte hai ! Kya mai jaan skta hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

14 = Undelivered Marked = Sir Your Product was Delivered today