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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
PRODUCT PRICE-
Whatsapp Chat ID –
Cust Concern – cx has product 's price related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
PRODUCT DETAILS-
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that order is in Transit and will reach on or before "Delivery Date" as promised. // replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
ADDRESS CHANGE-
Whatsapp Chat ID –
Cust Concern – cx want to change address//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
CANCEL ORDER-
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that cancellation request raised// get update within 24 to 48 hour for the same//replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
SPECIFIC DELIVERY REQUEST-
Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on whatsapp
communication- info share about that order is in Transit and will try to deliver product as soon as possible// Date mentioned // replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
Wait EOD-
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
REFUSE DOORSTEP-
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- shipped// told to refuse on door step // replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
LATE/BEYOND
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //
Action Taken – replied on whatsapp
communication- info share about that please wait 24 to 48 hour we will update you for same// replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery // ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs // info share//replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
ORDER RTO
Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancel// RTO marked // technical issue
Action Taken – replied on whatsapp
communication- info shared told to replace order//replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
ORDER RETURN-
Whatsapp Chat ID –
Cust Concern – cx want return product// cx said
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update// info share// replied on whatsapp
Agent Name-Prabhsimran- (CSPL-WHATSAPP)
ORDER PICKUP-
Whatsapp Chat ID –
Cust Concern – cx want to now about pickup//
Action Taken – replied on whatsapp
communication- ask to wait 2-3 day// info share// replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
ORDER Refund-
Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR shared// ask to wait// info share// replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
PDWP Case-
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //cx say he didn't receive the product//
Action Taken – replied on whatsapp
communication- ask to wait 6 WD// pod info share// info share// // replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
FRAUD CALL -
Whatsapp Chat ID –
Cust Concern – cx get fraud /fake caLL//
Action Taken – replied on whatsapp
communication- info share// ask to avoid//replied on whatsapp
Agent Name- Prabhsimran- (CSPL-WHATSAPP)
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