Notes
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I hope I have covered everything you wanted to discuss today and that I met your expectations.
Is there anything else I can assist you with today?
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I have processed your refund of $XXX. This will be credited back to the original payment method you used within 5 business days.
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I have replaced your item, the expected delivery date is XXX. A confirmation email with the new order number will be sent shortly.
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Thank you for your patience. I have checked the order and the item was sold by a third party seller called (MP) and the sellers handles their own items, but don't worry, in order to find the best solution for you, we will contact the seller on your behalf. A response has to be provided through email within 48 hours.
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I have checked your order and I can see that your package arrived to the store on (XXX) and was signed by (XXX). At this moment, this package, is at the store waiting fro being scanned, so you can get the confirmation email.
What I recommend is that you reach the store, so an associate can check in the back for this. You can try to call them but most of the time they are unable to answer the phone. For that reason, my advice is to visit the store.
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