Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284

Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx
call me experiment// no response from cx side.. call drop../
call me experiment// language barrier .. ask cx to share concern on help website.

issue: cx call to know refund details .. initiated not reflected.
action: request taken
communication: TAT shared..7-10 working days .// cx agree

issue: cx call to know refund details .. initiated not reflected.
action: request taken
communication: ask for check bank statements .// cx agree

issue: cx call to know refund details .. initiated not reflected.
action: request taken
communication: TAT shared 24-48 hrs. .// cx agree

issue: empty parcel received
action: request taken
communication: ask wait for 7 days // cx agree

issue: cx call to know delivery details
action: request taken
communication: info shared // DDR shared ..// cx agree

issue: cx call to know delivery details
action: delay dispatch sms send // request taken
communication: DDR shared ..// cx agree

issue: cx want delivery before promise date
action: delay dispatch sms send // request taken
communication: inform cx deliver the order ASAP// cx agreed

issue: cx want to return the product// REASON
action: request taken // RPI initiate
communication: ask for wait 2-3 days // cx agree

issue: cx want to return the product// REASON
action: request taken // RPI not initiate
communication: ask for wait 24-48 hrs. // cx agree

issue: cx want pickup info// out for pickup.
action: request taken
communication: ask cx to wait../cx agree

issue: cx want to know about pickup // PUC not done
action: pickup rescheduled / RL panel filled
communication: 2-3 d TAT share/ info shared /ask cx to wait

issue: cx recvd fraud call//tell cx don't share any personal details with them
action: REQUEST TAKEN
communication: Moreover cx share there contact details./// cx agree

issue: cx call to know the reason for the cancellation for order
action: request taken
communication: reason shared. RTO marked // ask cx to place new order..// cx agreed

issue: cx ask for refund status
action: macro shared
communication : asking for shared NEFT Details // cx agree

issue: cx didn't recvd order but status shows delivered //PDWP case
action: request taken
communication: ask for wait 6 days // cx agree

issue: cx didn't recvd order but status shows delivered // POD denial
action: request taken
communication: ask for wait 7-8 days // cx agree

issue: cx call to know delivery details ...its OFD
action: courier number shared
communication: ask cx to wait till end of the day cx agree.

issue: cx call to know delivery details ... UD marked
action: request taken // address verified // FNDR filled
communication : TAT- 24-48 hrs. shared..// cx agree

issue: cx call to cancel the order// cx no need for this product
action: request taken
communication: order cancelled successfully // cx agree

issue: cx not available for accepted for delivery so cx call to cancel the order
action: request taken
communication: order shipped.// ask cx to deny order on door step..//cx agreed

issue: cx informed about the fraud call and SMS regarding fake lucky draw contest
action: na
communication: information shared to cx and ask not to share any confidential details // cx agree