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Action Taken:
Communication:
call not connected// SMS send
voc : customer want to know about order delivery detail
action taken: sms send
communication : educate the cx expected delivery date // sms send // cx agreed
Voc : cx said that pick up is not done
Action taken :Rl panel already fill
Communication :eduacte the customer request is already take // wait for 2 to 3 days // cx agreed
VOC:cx want product info
Action Taken: share product info
Communication: inform the cx about product size ,color // cx agreed
Voc: customer want to know about order status
Action taken : na
Communication : educate the cx that after multiple attempted order is RTO // ask the cx to place a new order // cx agreed
voc : cx said that i did not get my order
action taken : Fill FNDR
communication : educate the cx that to wait 24 to 48 hrs for delivery // cx agreed
voc : cx said that order is not delivered to me but showed delivered
action taken : call drop form fill
communication : before giving the resolution customer disconnect the call //unable to send mail due to call drop by cx // email not confirmed due to cx disconnect the call
voc: customer want to cancel the order
action taken : request taken
communication : educate the customer that to refuse the order on door step // cx agreed
voc : cx want refund
action taken : request taken
communication : educate the cx that request is taken //tat 24 to 48 for update // cx agreed
voc : cx want to change the address
action taken : na
communication : denai to change the address // cx agreed
voc : customer want to cancel the order
action taken : na
communication : educate the cx to refuse the order on door step // cx agreed
voc : refund related
action taken : complaint taken
communication : educate the customer that to share bank statement on [email protected] ,05.03.2021 to 13.03.2021 // cx agreed
voc : customer want to know about order delivery detail
action taken: na
communication : educate the cx expected delivery date and to wait till now or tomorrow // cx agreed
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