Notes

//fraud call//
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree


//ofd//
Callme experiment//cx want to know about order status // it is OFD so ask to wait till 6 pm //ddr,edd shared with cx //informed courier boy will also call after reached at your location //courier boy number is not available // cx agree


//ud case//
Callme experiment//cx want to know about order status // UD marked // FNDR filled// 24 to 48 hrs TAT shared// cx agree

//price//
Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree



//sla//
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree



Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx

//shipped cancel//
Callme experiment//cx want to cancel because cx is gone on another address //suggested to place order for new address // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree

//reschedule //
Callme experiment //PUC not done // RL panel filled //2 to 3 TAT share//macro sent to cx /told to cx dsqc is marked so while picking up qc check will also be checked post both done //updates within 24 to 48 hrs /refund tat shared 5 working days post initiate // cx agree

//manual process//
Callme experiment//cx want to know abt return request //explain manual process to cx //puc tat shared 5 days to send the product through courier partner //rpr tat shared 7 to 8 days //post received whorehouse qc tat shared 24 hrs //refund tat shared 2 hrs post initiate //cx agree

//neft//
Callme experiment //cx ask for refund status //NEFT details are incorrect // macro send and informed to cx to provide bank details/ask to wait 24 to 48 after sent account details for refund initiate //refund tat shared 2 hrs post initiate /cx agree

//cx want to know process how to refund //
Callme experiment //cx want to know how he can get paid amt //told to cx you have to share account account details //macro sent / // it is OFP so ask to cx to wait till end of the day //told to cx dsqc is marked so while picking up qc check will also be checked post both done //updates within 24 to 48 hrs /refund tat shared 2 hrs post initiate // cx agre

//lanuage barr//
Callme experiment//cx is not able to speak in hindi or english //i requested but no response from cx side and dropped his call

//rto//
Callme experiment//cx want to know why his product returned//informed to cx your product has already been returned to seller //informed rto reason to cx //suggested to place order again to same product //apology done //cx agree

//edd breached //
Callme experiment//cx asked to the order status //ddr,courier partner name ,location shared to cx //edd breached //apology done //ask to wait 24 to 48 hrs //cx agree

//oda//
Callme experiment//cx want to know abt order status //ddr,edd,courier name and address shared with cx //told to this product is out of delivery area so it can not be delivered to this address //apology done //cx agree


//open delivery//

Callme experiment //cx wanted to know whether he can get with open delivery or not //informed to cx open deliver is not possible //also told to cx that assured products will be deliver to cx from assured sellers /in case if you will be facing any issues after got that product then we have 7 days return policy you can give return request / cx agree





//ud //

Callme experiment/cx call to know about order status // UD marked // FNDR filled and address captured in it to cx end //24 to 48 hr TAT shared/asuured to cx for delivery as soon as/EDD/ddr/told reason of UD/address has been verified by cx //cx did not get call and not come to deliver //cx agree



//ofd after ud //
Callme experiment/cx want to know about order status /EDD,DDR,courier name shared / today it is OFD so ask to wait till 6 pm //assured to provide product as soon as till the time /courier boy number not sent because firstly it was ud /told courier boy will also be call after reached at your location for delivery /address has been verified to cx/ cx agree



//ud deying //
Callme experiment //cx told that courier boy is denying to deliver the order at given address /apology done assured to delivery at delivery address/ UD marked with fake reason // FNDR filled and address captured into fndr // 24 to 48 TAT shared /dispatch date,DDR,EDD shared /cx was very irritated //assured for delivery as soon as possible in between 24 to 48 hrs//address has been verified by cx end / cx agree



Say - Sir/Ma'am, I assure you that if your order's status is out for delivery, this means you will get it very soon! In fact, 95% of all orders get delivered within promised dates


//fresh return//
Callme experiment/cx want to the return product because size too small //information shared within 24 to 48 tat shared you will be notified for pick up of your product via email and sms /pick up tat shared 2 to 3 days /post picked up refund will be initiate //refund tat shared 2 hrs from online //post initiate //cx also asked how to refund his given amt //informed to cx you will receive email //kindly share your account details through that email //cx agree



did not connect
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38897038552





call dropped by cx end
blend

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