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The govt. body for insurance is currently evaluating the business
Current solution- Nothing in place
Problems- Freshdesk for Claims administration
How do cus get in touch (channels) - Portal, email
Customer journey- Go online - web quote- sign up for the app - email/app based portal/service portal for claim- assign it to the team
Metrics- Not sure at this stage ( SLA and ticket based metrics)
Other integrations- No other systems in place (Will integrate FD with their own inhouse solution), Chargebee integration, JIRA
Addn Requirements- HIPAA compliance, Customer support portal, link with AWS, chat -web app, SLA
Team size- 2(dev team)
First there will be a soft launch and after 6 months they may go up in agents
Timeline- June
Plan- Forest
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