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informed cx order is on track and you can expect the delivery by promised date. cx agreed
cx came wth same concern, case already wth team, tat shared, hnce updating
Provide refund details and Request customer to wait till SLA, sms dt nt highlighted, shared refund reference number, cx agreed, hnce tagged here
cx want to change the address, denied as product is ready to ship, cx agreed, hnce tagged here
non relevant tagging, return on hold, told cx to wait 24 hrs to get status updated, will get notification once return approved, pick up tat shared, cx agreeed, hnce tagged here
cx keen on receiving product, inform ,due to limited slot availability, couriers are currently unable to accept a change in the delivery slot. be assured, your product will be delivered as per the scheduled time. cx agreed
return in cancel requested , inform cx wait 24 hrs to cancel return, cx agreed, hnce tagged here
while providing info, call got disconnected,
Inform customer to contact Smart buy hotline number @ 080-46609211 (9 am to 9 PM) or email - [email protected]
Customer not contactable
Apologize to the customer and inform that the WM has tried to delivery the product and has attempted to deliver 3 consecutive times. Since there was no response, the order was cancelled.
Mis-shipped item
Apologize to the customer and inform that the shipment is cancelled by the courier service provider as a different item has been shipped against what the customer ordered, hence the order is cancelled
Shipment misroute
Apologize to the customer and Inform the customer that the cancellation has happened due to unforeseen reasons at Logistics front, as the shipment has reached a different location, hence request customer to place a fresh order
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