Notes

2da parte - Chats.
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- "RESTAURANTNOLONGERONRESTAURANT'SLIST" - I'm afraid I was unable to find any information about why this restaurant is not longer on our restaurant's list. I can imagine they ended their contract with us.
- "REFERAFRIENDPROMOCODEISSUE1[REFERRER]" - It is my pleasure to assist you. Please keep in mind that if your friend's order is canceled the promo code will not be sent to you. We must also wait at least 48 hours since your friend's order was placed to give the system time to send out the code. Once that 48 hours have been since your friend's order was placed please make sure to also check your junk email and your spam folder to be sure you have not received the code. Also just to let you know referral codes are not received until after 5 pm CST.
- "REFERAFRIENDPROMOCODEISSUE2[REFERRER]" - I can see that your friend has placed a valid delivery order. I've emailed you a promotion code that you can use towards your next order for $10.00 off. You have 30 days to use this.
- "REVIEW" - You are able to launch the rate/review interface from your Grubhub account. If you are using the Grubhub app, select the MY GRUBHUB tab at the bottom of the screen to view your Orders or If you are using a web browser click on your profile at the right top side of the page, then select Orders. Select an order then click "Rate & review." After launching the submission flow, you will be asked a series of yes or no questions about your order. After answering the order questions, you'll be asked to provide a star rating and a written review. The following criteria must be met to successfully submit a written review: Review must be at least 3 words in length For a written review to be submitted you must have also selected a star rating You must select a rating to submit a written review. However, you are able to submit a rating without a written review. In addition, please refer to these guidelines regarding ratings & review submissions and publishing: https://www.grubhub.com/review-guidelines
- "HURRYREFUND" - I'm afraid we do not have any control over that. I'm really sorry for this.
- "TEXTMESSAGENOCONTACT-FREEDELIVERY" -
Hello, Grubhub here!
Please contact the customer for order number NUMBER to deliver the order, the customer does not want contact-free delivery anymore.
Thank you!, Hugo B.
- "UPDATEDELIVERYADDRESSONTHEACCOUNT" - You can change your delivery address by clicking on settings, then click on "addresses and contact information".
- "GRUBHUBPLUSMEMBERSHIPNOTGETTINGTHE$10CODES" - I'm really sorry that you are not getting these codes for $10.00 off on pickup orders. Can you please check your spam folder to see if these codes are there?
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Hi there,
Explain situation: The customer has the GH+ membership but he is not getting the $10.00 off codes for pickup orders every month, they are not in his email, nor in the spam folder. I reached out to a supervisor in UpHand and he told me to transfer this to CXT cause it is a Perks issue.
What is diner/rest asking for: To get these codes.
How does requester want to be contacted by CXT and what is their contact info: EMAIL
Thank you!
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- "UNKNOWNCHARGESONBANKSTATEMENT1" - I can see an order placed through our platform at the restaurant name RESTAURANT on DATE. Do you recognize this order?
- "UNKNOWNCHARGESONBANKSTATEMENT1" - I could find the charges on your account and since you do not recognize them I'll remove any saved payment information on your account. One moment, please.
- "UNKNOWNCHARGESONBANKSTATEMENT2" - I've passed this information along to another apartment that will investigate this charge for you and will contact you in the next 48 hours through the email address associated with your account.
- "UNKNOWNCHARGESONBANKSTATEMENT(NOACCOUNTWITHUS)1" - May I ask if you have a Grubhub or Seamless account?
- "UNKNOWNCHARGESONBANKSTATEMENT(NOACCOUNTWITHUS)2" - I understand, I'm really sorry for this, we are a food delivery business. Please allow me a moment to look deeper into this.
- "UNKNOWNCHARGESONBANKSTATEMENT(NOACCOUNTWITHUS)3" - Do you know anyone who has access to the card that may have used Grubhub or Seamless? like a family member.
- "UNKNOWNCHARGESONBANKSTATEMENT(NOACCOUNTWITHUS)4***[If they are still not satisfied and want info on those charges gather the information needed and warm transfer to CXT.]" - I understand, you may speak to that person and ask if they’ve used Grubhub or Seamless.
- "UNKNOWNCHARGESONBANKSTATEMENT(NOACCOUNTWITHUS)5" - I understand, I'm really sorry for the inconvenience, I need to gather some information to investigate this charge for you. Please give me the card holder's first and last name, the card holder's email address, the card type (Visa, Mastercard, etc.), if Paypal was used for this order, the first 6 and last 4 digits of the card, the exact amount of this charge and the date the charge posted on the bank account.
- "UNKNOWNCHARGESONBANKSTATEMENT(NOACCOUNTWITHUS)6" - Thank you for the information. I've passed this information along to another apartment that will investigate this charge for you and will contact you in the next 48 hours through the card holder's email address.
- "5+BUSSINESSDAYSNOREFUND1" - I confirm the refund was made on our end more than 5 business days ago, to investigate this charge on our end, can you please give me the first 6 and last 4 digits of the card that you used to pay for this order?
- "5+BUSSINESSDAYSNOREFUND2" - Thank you for the information. I've passed this information along to another apartment that will investigate this charge for you and will contact you in the next 48 hours through the email address associated with your account.
- "5+BUSSINESSDAYSNOREFUND3" - I'm afraid this is the only way to investigate this refund, or you can give us a call at (877) 815-8527 if you feel more confident.
- "TAPINGO" - Thank you for the information. I've passed this information along to another apartment that will further assist you with this, they will contact you through your phone in the next 30 minutes.
- "ORDERNOTATRESTAURANT" - I'm sorry for the inconvenience. Let me resend them the order and call them to make sure they got it. One moment, please.
- "PICKUPORDER(ORDERUNWATEDTOOLATE)" - I'm really sorry for the delay with your order. Please allow me a moment to contact the restaurant and cancel this order.
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What action did we take: Call the restaurant to cancel the order, they did not answer, cancel it on them.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to cancel the order
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- "RESTAURANTMENUERROR" - I'm afraid I cannot get in contact with this restaurant to know what flavors they offer. I'm really sorry for the inconvenience. I can take the feedback and I'll be sure to pass it along so they update their menu as soon as possible.
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What action did we take: Call the restaurant to check on the menu's error that the customer mentions.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to check on the menu's error that the customer mentions.
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- "SWITCHORDERFORPICKUP[GHD]" - I'm really sorry for the inconvenience, it appears a driver is already in the process of delivery so we cannot switch the order to pick-up. I'm really sorry for this.
- "SWITCHORDERFORPICKUP[GHD](NODRIVER)" - If you would like to switch this order to pickup I can cancel this order so you replace it for pickup.
- "SWITCHORDERFORPICKUP[SD]" - It is my pleasure to assist you. Please allow me a moment while I call the restaurant to see if they can accommodate a switch to pick-up.
- "SWITCHORDERFORPICKUP[SD]" - I'm sorry for the inconvenience, the restaurant is not taking my call to see if they can accommodate a switch to pick-up. I'm really sorry for this.
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What action did we take: Call the restaurant to see if they can accommodate a switch to pick-up. They do not answer.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to see if they can accommodate a switch to pick-up.
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- "CHATREOPENED" - I'm really sorry for the inconvenience, it appears the chat reopened when you sent the last message. Is there anything else that we can assist you with?
- "GRUBHUBPLUSMEMBERSHIPREFUNDREQUEST(HASPLACEDANORDERSINCETHELASTMEMBERSHIPRENEWAL)" - I’m sorry, but because you have used your Grubhub+/Seamless+ benefits on an order since you were last charged for membership renewal, we cannot offer a refund. However, you can continue to use your Grubhub+/Seamless+ benefits until DATE.