Notes

2da parte - Chats.
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- "TAPINGO" - Thank you for the information. I've passed this information along to another apartment that will further assist you with this, they will contact you through your phone in the next 30 minutes.
- "ORDERNOTATRESTAURANT" - I'm sorry for the inconvenience. Let me resend them the order and call them to make sure they got it. One moment, please.
- "PICKUPORDER(ORDERUNWATEDTOOLATE)" - I'm really sorry for the delay with your order. Please allow me a moment to contact the restaurant and cancel this order.
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What action did we take: Call the restaurant to cancel the order, they did not answer, cancel it on them.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to cancel the order
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- "RESTAURANTMENUERROR" - I'm afraid I cannot get in contact with this restaurant to know what flavors they offer. I'm really sorry for the inconvenience. I can take the feedback and I'll be sure to pass it along so they update their menu as soon as possible.
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What action did we take: Call the restaurant to check on the menu's error that the customer mentions.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to check on the menu's error that the customer mentions.
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- "SWITCHORDERFORPICKUP[GHD]" - I'm really sorry for the inconvenience, it appears a driver is already in the process of delivery so we cannot switch the order to pick-up. I'm really sorry for this.
- "SWITCHORDERFORPICKUP[GHD](NODRIVER)" - If you would like to switch this order to pickup I can cancel this order so you replace it for pickup.
- "SWITCHORDERFORPICKUP[SD]" - It is my pleasure to assist you. Please allow me a moment while I call the restaurant to see if they can accommodate a switch to pick-up.
- "SWITCHORDERFORPICKUP[SD]" - I'm sorry for the inconvenience, the restaurant is not taking my call to see if they can accommodate a switch to pick-up. I'm really sorry for this.
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What action did we take: Call the restaurant to see if they can accommodate a switch to pick-up. They do not answer.
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Outbound call notes (if an outbound call was made): Restaurant.
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to see if they can accommodate a switch to pick-up.
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- "CHATREOPENED" - I'm really sorry for the inconvenience, it appears the chat reopened when you sent the last message. Is there anything else that we can assist you with?
- "INCORRECTITEM" - I'm really sorry that you received the incorrect items and the inconvenience this may cause you. We'll get this straightened out of you. Please allow me a moment.
- "INCORRECTITEMREFUND" - Your order has been adjusted. We've processed the refund on our end for $AMOUNT plus taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.
- "INCORRECTITEMFROMCOMBO" - Let me call the restaurant to get the price for the incorrect items and refund them.
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What action did we take: Call the restaurant to get the prices of the incorrect items. The restaurant does not answer to give out price, refund the affected items on the restaurant.
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Outbound call notes (if an outbound call was made): Restaurant
Name of the person you spoke with: NONE
Provide a description of what was discussed: Call the restaurant to get the prices of the incorrect items.
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- "FOODQUALITYISSUE" - I'm really sorry that you received the incorrect items and the inconvenience this may cause you. We'll get this straightened out of you. Please allow me a moment.
- "FOODQUALITYISSUEREFUND" - Your order has been adjusted. We've processed the refund on our end for $AMOUNT plus taxes, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund. Unfortunately, we don't have visibility into their timeline, so we recommend contacting them if you have additional questions on this.
- "GRUBHUBPLUSMEMBERSHIPREFUNDREQUEST(HASPLACEDANORDERSINCETHELASTMEMBERSHIPRENEWAL)" - I’m sorry, but because you have used your Grubhub+/Seamless+ benefits on an order since you were last charged for membership renewal, we cannot offer a refund. However, you can continue to use your Grubhub+/Seamless+ benefits until DATE.