Notes

cx want to know about offers and coupons
cx want delivery as soon as possible
cx do not use hindi or english
status shows but delivery not attempted by courier
apology and assurance given
cx disappointed with courier service
order cancelled by courier without single delivery attempt
cx want replacement not refund

ISSUE:-cx want senior call
ACTION:- call transferred to senior

ISSUE:-cx want to be seller on snapdeal
ACTION:-info given
COMM: ask cx to visit on website or application and select sell on snapdeal option

ISSUE:- cx want to know about order confirmation
ACTION:- info shared/ complaint raised
COMM: info share about order in confirmed and payment successful

ISSUE:- order stuck at ______ since __________
ACTION:- info given/ complaint raised/ apology and assurance given
COMM: ask cx to wait 24-48 hrs for update

ISSUE:- status shows _____ without cx concern and delivery not attempted
ACTION:- info given / complaint raised/ apology and assurance given



COMM: ask to cx wait 24-48 hrs for re-delivery of order

ISSUE:- cx want to change delivery address
ACTION:-info given/ complaint raised
COMM: ask to cx that address couldn't change/ ask cx to cancel and replace order again with new address details

ISSUE:- payment deducted but not received by snapdeal/ reversal also not received within 72-96 hrs
ACTION:- info given/ complaint raised
COMM: ask to cx visit bank branch for better info

ISSUE:- payment deducted but order not confirmed
ACTION:- info given/ complaint raised
COMM: ask to cx wait 24-48 hrs for update

ISSUE:- payment deducted but not received by snapdeal
ACTION:- info given/ complaint raised
COMM: ask to wait 72-96 hrs for reversal of payment

ISSUE:-cx want to know about cancellation of the order
ACTION:- info given/ complaint raised
COMM: info shared that order is cancelled/ ask cx to replace order again

ISSUE:-cx want to know about cancellation of the order/ order cancelled by courier without single delivery attempt
ACTION:- info given/ complaint raised
COMM: info shared about order is RTO'ed/ ask cx to replace order again/ assure to cx that futures order will delivered as soon as possible with genuine condition

ISSUE:- cx want to use promo code on same order
ACTION:- info given/ complaint raised
COMM: ask to cx don't cancel order, we will provide another benefits for future orders

ISSUE:- cx want delivery on specific date/ cx want urgent delivery
ACTION:- info shared/assurance given/ complaint raised
COMM: ask to cx wait 24-48 hrs for update/ assure to cx that product will deliver on time as per cx demand

ISSUE:- courier boy charged extra
ACTION:- info given/apology and assurance given/complaint raised for same
COMM: info shared about price/ask cx to wait 24-48 hrs for update