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action : mfg not created so address changed
communication: told cx address changed successfully cx agree
issue :CALL NOT CONNECTED
action :CMB SMS SENT
communication:N/A
issue :cx wants to know about order status
action :N/A
communication:dispatch and ddr shared with cx //cx agree
also said to cx once product will dispatch then will provide tracking details also
issue :no issue //cx request for call back by mistake
action :N/A
communication: cx request for call back by mistake
issue : cx asking about pickup of the product
action : complaint taken // pickup tat breached // rl filled
communication: apologies to cx // ask cx to wait tat shared 2-3 days cx agree
issue : language barrier
action :na
communication:guide to mail us
issue :cx asking about order delivery // its ud //cx delay
action : fndr filled ,, address confirmed //address correct
communication :ask to wait 24-48 hrs cx agree
issue : cx asking about refund // refund not initiated //cca marked
action : ask cx to wait
communication : tat shared 24-48 hrs cx agree
issue : puc done today cx asking about refund
action: neft mail shared
comm: ask to shared bank details also info dsqc then refund will be initiated cx agree
issue : cx didn't recvd order but status shows delivered /
action : complaint taken /apology done //
comm : tat shared 6 days.
issue :cx asking about order delivery // its ofd
action : ,, address confirmed //address correct
communication :ask to wait today cx agree
issue :cx wants to cancel the order
action :request taken
communication: cx place order by mistake
issue :cx wants urgent delivery
action :request taken ,cx wants before 11th feb
communication:dispatch and ddr shared with cx
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