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action: na
communication: delivery date shared //ddr shared
issue: cx want to know about the order status //order marked undelivered as
action: complaint raised /FNDR filled//rescheduled delivery//address verified
communication: tat shared 24-48 hrs
issue: cx want to know about the order status
action: na
communication: order is ofd //ask cx to wait till end of the day .. fe number shared .. cx agreed
issue: cx want to know about the refund
action: na
communication: refund initiated on //tat shared
issue: cx want to know about the refund//refund tat breach //refund initiated on
action: req raised
communication: UTR number shared //ask cx to coordinate with bank also //ask cx to share bank statement in pdf from //tat shared 24-48 hrs
issue: cx want to return the product //as product is //cx want refund
action: return req raised
communication: tat shared 24-48 hrs //pup tat shared //qc and refund info shared
issue: cx want to cancel the order as cx do not
action: req taken
communication: ask cx to refuse at the doorstep if delivery attempts as order is in shipped status
issue: cx want to cancel the order as cx do not
action: req taken
communication: info shared //order is cancel //cx get information through sms
issue: cx want to cancel the order as cx do not
action: req taken
communication: cancellation in progress//tat shared 24-48 hrs //refund tat shared
issue: cx informed about the fraud call and SMS regarding fake lucky draw contest
action: na
communication: information shared to cx and ask not to share any confidential details // cx agree
issue: cx want to know about the reason of the cancellation of his order
action: na
communication: info shared that due to some technical issue ..order got cancel ask cx to place the order again //apology done
issue: cx want to change the address
action: na
communication: address changed successfully as per cx voc
issue: cx want to change the address
action: na
communication: politely deny as address is not in editable stage
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