Notes

Xpressbees: 02049116100
Blue dart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
-----------------------------------------------------------------------
http://172.16.201.107:8080/agent-dashboard/ob.php
------------------------------------------------------------------------
SHORT CALLS..
Call me experiment//Call not connected to cx.. SMS sent //

Call me experiment//cx didn't required call back..//

call me experiment// no response from cx side.. call drop..//

Callme experiment //cx not shared the query// call drop by cx//

As there is no response from cx side hence after giving warning call disconnected from this end.//

call me experiment// language barrier .. ask cx to share concern on help website..//

_________________________________________________________________________________________________________________________________

ISSUE :-
ACTION TAKEN:-
COMMUNICATION :-

ISSUE :- cx call to change mail ID
ACTION TAKEN:- ticket raised..//
COMMUNICATION :- ask cx to create new account info shared ..//

ISSUE :- cx call to change the address
ACTION TAKEN:- address changed..//
COMMUNICATION :- info shared to cx..cx agree ..//

ISSUE :- cx call to know info on order
ACTION TAKEN:- ticket raised..//
COMMUNICATION :- details shared to cx ..//

ISSUE :- cx call to know about fraud call ..//
ACTION TAKEN:- information captured ..// macro sent ..//
COMMUNICATION :-informed cx that its fraud call .. ask cx to not share any of personal details .. cx agree //

ISSUE :- Cx call to know status .. Order shipped together ..//
ACTION TAKEN:- complain taken.//
COMMUNICATION :- ask cx to wait 24-48 hrs for refund .. info shared .. cx agree //

ISSUE :- cx call to know delivery details ..// Its UD ,,same day OFD
ACTION TAKEN:- address confirmed..//
COMMUNICATION :- ask cx to wait till end of the day ..// info shared // cx agree .//

ISSUE :- cx call to cancel the order .. REASON :-
ACTION TAKEN:- complain raised ..//
COMMUNICATION :- order cancelled.. info shared ..//

ISSUE :-cx want pickup info PUC done ..//
ACTION TAKEN:- complain raised ..//
COMMUNICATION :-TAT shared for PUC-RPR-QC.// info shared..//

ISSUE :- cx want to know delivery details ..//
ACTION TAKEN:- delay dispatch SMS sent ..//
COMMUNICATION :- DDR shared .. info shared ... cx agree..//

ISSUE :- cx call to know delivery details // Order Stuck .. //
ACTION TAKEN:- complain raised..// Delay dispatch SMS sent .//
COMMUNICATION :- Ask cx to wait 24-48 hrs ..// DDR shared ..//

ISSUE :- Cx call to cancel the order ..// REASON :-
ACTION TAKEN:- complain raised ..//
COMMUNICATION :- ask cx to refuse the order at door step as order shipped..//

ISSUE :- cx call to return the order //
ACTION TAKEN:- complain taken ..// MACRO sent ..//
COMMUNICATION :- ask cx to share images of wrong order .. TAT 24-48 hrs shared ..//

ISSUE :- C x call to return the order .. REASON :-
ACTION TAKEN:- complain raised..// RPI initiated ..//
COMMUNICATION :- ask cx to wait ..2-3 for Pickup ..// info shared .. cx agree ..//

ISSUE :- cx call to know delivery details .. PDWP ..//
ACTION TAKEN:- complain raised..//
COMMUNICATION :- ask cx to wait for 6 days ..// info shared ..//

ISSUE :- cx cal, to know about refund details ..//
ACTION TAKEN:- complain raised..//
COMMUNICATION :- refund successfully initiated .. ask cx to check bank statement ..//

ISSUE :- cx call to know pickup details .. PUC not done ..//
ACTION TAKEN:- RL filled .. Macro sent pickup rescheduled..//
COMMUNICATION :- ask cx to wait 2-3 days..// info shared ..//

ISSUE :- cx call to know Pickup details ..//
ACTION TAKEN:- complain taken ..//
COMMUNICATION :- ask cx to wait till end of the day ..// Out for pickup .. info shared ..//

ISSUE :- Cx call to know delivery details ..//
ACTION TAKEN:- Courier boy contact SMS sent ..
COMMUNICATION :- Its OFD ..// ask cx to wait Till end of the day ..//

ISSUE :- cx want to know delivery details ..// cx want faster delivery ..//
ACTION TAKEN:- delay dispatch SMS sent ..// specific request taken..//
COMMUNICATION :- DDR shared .. info shared ... cx agree..//

ISSUE :- cx call to know delivery details ..// Its UD
ACTION TAKEN:- delivery rescheduled ..// FNDR filled ..// address confirmed
COMMUNICATION :- ask cx to wait 24-48 hrs ..// info shared // cx agree .//

ISSUE :- cx call to know about product details ..//
COMMUNICATION :- price details .. product details .. info shared ..// cx agree ..//

ISSUE :- cx call to cancel the order ..//
COMMUNICATION :- Order already cancelled ..// info shared ..//

ISSUE :-cx told payment deducted but order not confirmed//
ACTION TAKEN:- complain raised .//
COMMUNICATION :- TAT shared 72 hrs ..// Info shared .. cx agree ..//

ISSUE :- Cx call to know cancellation reason ..//
ACTION TAKEN:- complain raised..//
COMMUNICATION :- ask cx to reorder ..// info shared ..//

ISSUE :- cx call to know delivery details ..// order late ..//
ACTION TAKEN:- complain raised..//
COMMUNICATION :- ask cx to wait ..// DDR shared ..// cx agree ..//