Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
Ekart : 18002081888
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cx didn't required callback.
CMN - 11445 parmjeet
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cx not responding // call drop by cx
CMN - 11445 parmjeet
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Call didn't connect to cx
CMN - 11445 parmjeet
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language barrier
CMN - 11445 parmjeet
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Callme experiment //no response from cx side - call drop by cx 11049 aatish
Cx is using the abusive language so after giving warning call disconnected.
Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end. 11049 aatish
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issue-
action taken -
comm., -
CMN - 11445 Parmjeet
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Order status:
issue- order status
action taken - info shared
comm., - cx asked about the order status // dispatched date & DDR shared // cx agree
CMN - 11445 Parmjeet

issue- order status // product & price
action taken - info shared
comm., - cx asked about the order status // dispatched date & DDR shared // cx agree
CMN - 11445 Parmjeet
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item OFD :
issue - order status
action taken - info shared
comm., - item OFD // sms send // ask cx to wait
CMN - 11445 Parmjeet
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Specific delivery:
issue- cx want delivery before promise date
action taken - preference delivery date - 8/3/2021
comm., - assured to cx for fast delivery // DDR shared //cx agree
CMN - 11445 Parmjeet
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issue - UD_ mark - cx delay
action taken - FNDR panel - Exception while fetching ndr questions
communication - today- 8 march OFD // ask cx to wait // apology done // Cx agree
CMN - 11445 Parmjeet

issue - UD_ mark - Address Issues
action taken - FNDR panel // address verify
communication - ask cx to wait // apology done // Cx agree
CMN - 11445 Parmjeet
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Order late beyond promisse date:
issue- order late beyond promise date
action taken - complaint taken
comm., - ask cx to wait // apology done // cx agree
CMN - 11445 Parmjeet
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issue- cx asked about details of product & price
action taken - na
comm., - information shared with cx //cx agree
CMN - 11445 Parmjeet
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Return case:
issue - size issue - size too small
action taken - complaint taken
communication - cx want to return product for refund // ask cx to wait for 24 - 48 hrs // apology done // cx agree
CMN - 11445 Parmjeet

RPI initiated
issue- cx want to return the product - Item defective or doesn't work
action taken - complaint already taken // RPI not Initiated yet
comm., - TAT share 24 - 48 hrs // cx agree
CMN - 11445 Parmjeet

issue- cx want replacement instead of refund
action taken - na
comm., - ask cx to wait for 24 - 48 hrs // cx agree
CMN - 11445 Parmjeet
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PUC Case:
issue- cx want to return the product - Color looks different from image (received red colour order)
action taken - RPI already Initiated // PUC not done // RL filled
comm., - courier boy not picked the product yet // apology done // TAT share // cx agree
CMN - 11445 Parmjeet


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Cancellation Case:
issue - cx want to cancel the order - cx dont want order bcoz order not dispatched yet
action taken - cancellation request taken
comm., - re- order again - link send through sms // cx agree
CMN - 11445 Parmjeet


issue - why was order cancelled
action taken - info shared
comm., - item RTO // ask cx to re - order again // cx agree
CMN - 11445 Parmjeet
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