Notes

http://172.16.201.107:8080/agent-dashboard/ob.php - dashboard link
http://192.168.1.111/Login_Comm1.aspx - attendance link

ISSUE:- cx as about order status
COMM:-info shared that order is on time/ddr shared with cx/sms send cx agreed

ISSUE: cx want to change delivery address //
ACTION:complain taken//
COMM:ask to cx not able to change address // apology //cx agree

ISSUE: cx want to change delivery address //
ACTION:complain taken//
COMM:ask to cx address change // info shared //cx agree

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/ask cx to wait 24-48 hours for latest update regarding order/cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken//courier boy no.shared
COMM:-info shared that today OFD/ask cx to wait till end of the day cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken/FNDR filled//Address verified
COMM:-ask cx that order delivery is rescheduled/ask cx to wait 24-48 hours cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken/FNDR not filled//today is OFD
COMM:-ask cx that order delivery will attempt today//ask to wait EOD//info share//cx agree

ISSUE:-cx ask about delivery status
ACTION:- complain taken//RTO marked//apology done
COMM: Request to place a new order//info share//cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is ODA/request cx for self pickup

ISSUE:- cx ask about complaint status
ACTION:- complaint already registered
COMM:- ask cx to wait 24-48 hours for update

ISSUE:- cx want to return the order
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update//info share//cx agreed

ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update

ISSUE:- cx ask about pickup status
ACTION:-complaint already raised
COMM:- info shared today OFP/ask cx to wait till EOD/ cx agreed

ISSUE:- cx ask about pickup status
ACTION:-complaint already raised//RL panel filled
COMM:- ask cx that pickup rescheduled/ask cx to wait 2-3 days/ cx agreed

ISSUE:cx want to know refund status//pickup done but not updated yet
ACTION:complain taken
COMM:asked to wait 24 to 48 hours // info share//cx agree

ISSUE:- cx ask about fake offer query
COMM:- info shared regarding same/cx agreed

ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 6 days for sharing POD

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same
COMM:- ask cx to wait 7 days for investigation

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to wait 7 days for investigation/ ask cx to fill declaration form

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:- info shared that request taken but order is already shipped, so refuse to take delivery on door steps or on call

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that request taken/ask cx to wait 24-48 hours for cancellation confirmation

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that order is cancelled

ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM:- info shared that refund already initiate from our end/ask cx to wait 5 working days

ISSUE:-cx ask about refund/he didn't received his refund
ACTION:- complaint raised//mail marked
COMM:- info shared that refund already initiated//ask to share NFET detail throgh mail//ask cx to wait 24-48 hours regarding complaint status//info share//cx agreed

ISSUE:cx want to know how to use promo codes //
ACTION:info share //cx agree //

ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM: ask cx to wait 24-48 hours

ISSUE:- cx ask about product info
COMM: info shared with cx as per PDP page

ISSUE:- cx ask about price and offer info
COMM: info shared as per price breakup

call me experiment //call not connected // sms share
call me experiment // cx don't need help //
call me experiment // cx request for call back by mistake
call me experiment//cx did not response//call disc
call me experiment//cx disc the call without any response
call me experiment//cx not using hindi/english language
call me experiment//call disc due to technical error