Notes

http://172.16.201.107:8080/agent-dashboard/ob.php - dashboard link
http://192.168.1.111/Login_Comm1.aspx - attendance link
call me experiment //cx want to know order status //info share // cx agree
call me experiment //cx want to know order status // UD marked //apology //FNDR filled//asked to wait 24 to 48 hours // cx agree
call me experiment //cx want yo know order status // OFD marked //apology //asked to wait till 6 PM //sms share //cx agree
call me experiment //call not connected // sms share
call me experiment // cx don't need help //
call me experiment // cx request for call back by mistake
call me experiment // cx want to know order status // apology //order is late //asked to wait 24 to 48 hours // cx agree
call me experiment //cx want to know refund status //apology //refund initiated but not reflected//asked to wait 7-10 business days // cx agree
call me experiment // cx received fake call //apology //asked to don't share any info with fake caller //cx agree
call me experiment //cx want to know pickup status//OFP marked //apology //asked to wait till 6 PM //cx agree
call me experiment//cx want to return the order //apology //asked to wait 24 to 48 hours // cx agree //
call me experiment //cx want to know pickup status//pickup successful marked //RL filled //apology //asked to wait 2-3 days //cx agree
call me experiment //cx don't use Hindi /English //asked to drop e-mail for help //
call me experiment // cx wan to refund status//apology //asked to share bank statement //cx agree
call me experiment //cx want to know refund status //apology //asked to share NEFT details//e-mail share //cx agree
call me experiment // cx want to know complaint status//apology //asked to share order images //cx agree
call me experiment//cx want to know how to use promo codes //info share //cx agree //
call me experiment // cx want to cancel the order // order cancel //asked to wait 24 hours for cancellation confirmation msg //cx agree
call me experiment //cx want to complaint status //apology //request accepted //asked to wait 24 to 48 hours //cx agree
call me experiment //cx want to order status //RTO marked //apology //asked to place a new order // cx agree
call me experiment // cx want to change delivery address //not able to change address // apology //cx agree
call me experiment// cx want to know about order product // info share // cx agree
call me experiment//cx want to cancel the order //not available at address//request taken
call me experiment //cx order marked delivered but cx don't received//apology //asked to wait 6 days for POD //cx agree
call me experiment//cx received empty parcel //apology //asked to wait 24 to 48 hours //cx agree
call me experiment //cx want to know refund status//pickup done but not updated yet // asked to wait 24 to 48 hours // cx agree

ISSUE :-
ACTION :-
COMM :-

ISSUE:- cx as about order status
COMM:-info shared that order is on time/ddr shared with cx/sms send cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is late/ask cx to wait 24-48 hours for latest update regarding order/cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:-info shared that today OFD/ask cx to wait till end of the day cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken/FNDR filled
COMM:-ask cx that order delivery is rescheduled/ask cx to wait 24-48 hours cx agreed

ISSUE:-cx ask about order status
ACTION:-complaint taken
COMM:- info shared that order is ODA/request cx for self pickup

ISSUE:- cx ask about complaint status
ACTION:- complaint already registered
COMM:- ask cx to wait 24-48 hours for update

ISSUE:- cx want to return the order
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update

ISSUE:- cx want complaint that he paid for two orders but he received only one/shipped together case
ACTION:-complaint taken
COMM:-ask cx to wait 24-48 hours for update

ISSUE:- cx ask about pickup status
ACTION:-complaint already raised
COMM:- info shared today OFP/ask cx to wait till EOD/ cx agreed

ISSUE:- cx ask about pickup status
ACTION:-complaint already raised/RL panel filled
COMM:- ask cx that pickup rescheduled/ask cx to wait 2-3 days/ cx agreed

ISSUE:- cx ask about fake offer query
COMM:- info shared regarding same/cx agreed

ISSUE:-cx want to complaint that order is showing delivered but cx didn't received it
ACTION:- complaint taken for the same
COMM:- ask cx to wait 6 days for sharing POD

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same
COMM:- ask cx to wait 7 days for investigation

ISSUE:-cx received empty parcel
ACTION:-complaint taken for the same/macro send
COMM:- ask cx to wait 7 days for investigation/ ask cx to fill declaration form

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:- info shared that request taken but order is already shipped, so refuse to take delivery on door steps or on call

ISSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that request taken/ask cx to wait 24-48 hours for cancellation confirmation

SSUE:- cx want to cancel the order
ACTION:-complaint taken for the same
COMM:-info shared that order is cancelled

ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM:- info shared that refund already initiate from our end/ask cx to wait 5 working days

ISSUE:-cx ask about refund/he didn't received his refund
ACTION:- complaint raised
COMM:- info shared that refund already initiated/ask cx to wait 24-48 hours regarding complaint status


ISSUE:-cx ask about refund
ACTION:- complaint raised
COMM: ask cx to wait 24-48 hours


ISSUE:- cx ask about product info
COMM: info shared with cx as per PDP page

ISSUE:- cx ask about price and offer info
COMM: info shared as per price breakup