Notes

Hi Sunny,

Thanks for your valuable time over the call.

We understand you are not getting a response from the Jeeves side about your issue with the product 'Mi LED Smart TV 4A PRO 80 cm (32) with Android'.

We are sorry for the trouble you had to go through.

We have escalated the issue to our concerned team and they will look into this and get back to you with an update by March 16, 2021.

We request your kind patience in this regard.

This is certainly not the kind of service we want you to experience but very unfortunately things have turned out in this way.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.

We are thankful for your continued trust in Flipkart.

Hope you will understand.

Sunny, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


case with the team in given incident IN21030114470967111825
hence solved NRR unable to tag the case in exact order ID

cx issue: cx received and wrong product
RVP address will be the same
sell ok
packaging available
contact number 9987046613
alt contact num 8424917070
cx want replacement

info already shared to cx in given incident hence dup close IN21022611432379854803


cx not able to login Flipkart account even after OTP hence assigned here kindly check and do needful

need to assign the case to the team hence closing this incident and creating a new incident
cx has not received the refund of the returned product
cx already check with bank
contact number 9992924987
alt contact num 8053753906

cx order payment is failed cx has not received the refund kindly check and do needfull

the case with the team in hence Incident Id - IN2101251748363261546
hence solved NRR as per update //without call

There is no update from the team side in CRM hence keeping for follow-up without calling

hence tat shard with cx and tracker filled

customer want to install the product by itself// information shared to the customer
customer does not want the installation service for the product information shared with the customer and solving the case
order status-related information also shared with the customer


warranty guarantee related info and policies related info also shared with the customer
the customer already has been installed the product customer not want installation//information shared to the customer

customer want the installation service for the product hence information shared with the customer and informed installation will be completed 2-3 days after the delivery //form filled
order status-related information also shared with the customer

the customer wants the installation service for the product

{Customer_name}, your feedback is really important to us. Please share your experience based on our conversation by completing the email survey that you'll get after this {call/chat session}.

{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale email survey ke dwara aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen.


Hi Ali,

We are writing in continuation to our previous email.

We tried to get in touch with you on '9912622294', '7356633610' and '9291558547' to discuss the issue about your order 'OD120556263685004000' but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


=================1st
RNR 1st hence keeping for follow up
after pickup the call Customer not responding over the call and disconnected the call

the customer disconnected the call while opening 9642039759
not connected 9703940707 invalid number 8106423751

another number was shared by the customer but no one is responding over there number
The number is not reachable

cx issue has been resolve hence closing the case

Hi Monu,

We tried to get in touch with you on '6284649203' to discuss the issue but couldn't reach you.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.

======================

================2dn
RNR 2nd hence keeping for follow up
no voice from cx side
RNR hence info shared to cx and closing the case as per update

Hi,

We are writing in continuation to our previous email.

We tried to get in touch with you on '8469760355' to discuss the issue but couldn't reach you.

We'll try calling you again within 04 hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.


===============


==================3rd
RNR 3rd hence info shared to cx and closing the case
the order is delivered

02 attempt
RNR hence info shared to cx and closing the case as per update
cx disconnected 9997777776 // number is busy 8197699555

Hi,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '9651116928' and '' to discuss the issue but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

Thanks for choosing Flipkart.


customer did not pick the call has giving for follow up
customer did not pick the call has giving for follow up

the number is not connected hence keeping for follow up


the case with team Incident Id - IN2012181610045034018
hence internal keeping till TAT// form filled // no call logged in CRM

the team is already working on installation han stat share with the customer trackers also filled and skipping for as per tat

==================
Hi Abhilasha,

Thanks for writing in.

We understand that you want to change the email address for your Flipkart Account.

We are sorry for the trouble you had to go through.

We would like to let you know that this can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the updation process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue to update the email address we would be happy to help you.

If you have any further query, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope this helps.

Abhilasha, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

end