Notes

http://172.16.201.107:8080/agent-dashboard/ob.php


https://docs.google.com/forms/d/1a9jG1v_DjUmTaf1y07g_r5k-497Dom2uJ0vGM5x3D9k/viewform?edit_requested=true#responses


Callme experiment //Call didn't connect to cx SMS send // CMN

Callme experiment // cx not using English & Hindi // CMN

Callme experiment // call drop by cx // CMN

Callme experiment //cx didn't required callback.// CMN

Callme experiment // call drop by cx and cx not responding on call // CMN

ISSUE- cx ask fraud calls
ACTION- request taken
COMMUNICATION- cx share fraud call details // ask don't share personal details // share information // cx agree // cMN

ISSUE- cx wants know about product price // confirmation order //promo code // offers //
ACTION - share information
COMMUNICATION- share all information // regarding discount // dispatch charges // cx agree // CMN


ISSUE- cx wants to know delivery date
ACTION- share information
COMMUNICATION- share delivery date // DDR shared // cx agree //CMN

ISSUE- cx wants fast delivery
ACTION- request for specific delivery
COMMUNICATION- take request // mention date // ask wait for same day delivery // DDR share // ask 100% products deliver before promised date // cx agree // CMN


ISSUE- cx wants to return the product
ACTION- complaint taken
COMMUNICATION- share information // ask replacement or refund // apologies done // ask wait // tat share 24 -48 // cx agree //CMN

ISSUE- cx ask about delivery details
ACTION- share information
COMMUNICATION- Same day OFD // share number courier boy // ask to wait // cx agree //CMN

ISSUE- cx ask about delivery details
ACTION-share information
COMMUNICATION- undelivered on previously // Same day OFD // ask to wait // cx agree //CMN

ISSUE- cx ask about delivery details
ACTION- share information
COMMUNICATION- Order not dispatched //apologies done // tat shared 24-48 hrs // ask to wait // cx agree // CMN

ISSUE- cx ask about delivery details
ACTION- share information
COMMUNICATION- item stuck case// tat shared 24-48 hrs // ask to wait // cx agree // CMN

ISSUE- cx ask about delivery details
ACTION- share information
COMMUNICATION- UD mark Out of Delivery Area // FNDR not filled // tat shared 24-48 hrs askk cx to coordinate with courier partner for self pickup //cx agree //CMN


ISSUE- cx ask about delivery details
ACTION- complaint taken
COMMUNICATION- UD mark // FNDR filled // tat shared 24-48 hrs //cx agree //CMN

ISSUE- cx didn't received order but status shows delivered
ACTION- complaint taken
COMMUNICATION- apology done //pod not shared// ask to wait // tat shared- 6 days for POD // ask reward back of mail // //cx agree // CMN

ISSUE- cx asking about order pickup
ACTION- take request / rescheduled request
COMMUNICATION-RL filled // tat shared 2-3 days // cx agree //CMN

ISSUE- cx wants to replace the order
ACTION- complaint taken
COMMUNICATION- take request // ask wait // tat share 24 -48 update // cx agree // CMN

ISSUE- cx asked about replacement status
ACTION- share information
COMMUNICATION- PUC to RPR tat shared 7-8 days // QC tat shared 24 hrs // ask to wait .// cx agree //CMN

ISSUE- cx ask , why was my order cancel ?
ACTION- share information
COMMUNICATION- given info // ask cx to place fresh order // cx agree //CMN

ISSUE- cx want to cancel his order
ACTION- request for cancellation
COMMUNICATION-order cancelled //ask wait for notification of cancel order // cx agree //CMN

ISSUE- cx want to cancel his order
ACTION- request for cancellation
COMMUNICATION-order shipped // ask cx to refuse at door// cx agree //CMN

ISSUE- cx asked about refund status
ACTION- request taken
COMMUNICATION- share information // tat shared 24-48 hrs.// cx agree //CMN

ISSUE- cx ask about empty parcel
ACTION- complaint taken
COMMUNICATION- apologies done // share information // ask wait // UT form share with in 7 days // ask fill form and send it // ask wait update for order related // cx agree // CMN