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action:
communication:
issue: cx call to know refund details .. initiated not reflected
action: request taken
communication: TAT shared..5 working days // cx agree
issue: cx call to know delivery details ..order late delivery /dispatch breached.
action: request taken
communication: TAT 24-48 hrs. shared..// cx agree
issue: cx want delivery before promise date
action: Request taken
communication: inform cx deliver the order ASAP// DDR shared // cx agreed
issue: cx wants to know return // REASON
action: Request taken // RPI initiate
communication: ask for wait 2-3 days // cx agree
issue: cx wants to know return // REASON
action: Request taken // RPI not initiate
communication: ask for wait 24-48 HRS. // cx agree
issue: cx call to know delivery details
action: delay dispatch SMS send
communication: info shared // DDR shared ..// cx agree
issue: cx call to know delivery details ...order late delivery
action: request taken
communication: / TAT 24-48 hrs. shared..// cx agree
issue: cx call to know the reason for the cancellation for order
action: request taken
communication: reason shared. RTO marked // ask cx to place new order..// cx agreed
issue: cx call to know delivery details //
action: request taken
communication: info shared // DDR shared ..// cx agree
issue: cx call to know delivery details ...its OFD
action: courier number shared
communication: ask cx to wait till end of the day cx agree.
issue: cx call to know delivery details ...its UD
action: FNDR filled // Address verified
communication: TAT- 24-48 hrs. shared..// cx agree
issue: cx call to know refund details .. initiated not reflected
action: request taken
communication: Cx already shared Bank statements // TAT shared..24-48 hrs.// cx agree
issue: cx wants to know about pickup // cx received different product
action: rl filled // macro shared pickup rescheduled
communication: TAT 2-3 days shared..//cx agreed
issue: cx call to cancel the order // quality not good
action: request taken
communication: cancelled successfully // info shared // cx agree
issue: cx want pickup info//its OFP
action: request taken
communication: out for pickup.. ask cx to wait.. cx agree
issue: cx call to cancel the order/ cx not available
action: request taken
communication: order cancelled successfully // cx agree
issue: cx call to know delivery details ...its ODA
action: COURIER NUMBER SHARED
communication: INFO SHARED //
issue: cx call to cancel the order // price issue
action: request taken
communication: order shipped.// ask cx to deny order on door step..//cx agreed
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