Notes

Young! Wild! Free! HEY THERE! ╰‿╯** ** stay high**

http://192.168.1.111/Login_Comm1.aspx - attendance link

http://172.16.201.107:8080/agent-dashboard/ob.php

ISSUE : CX WANT URGENT DELIVERY
ACTION : REQUEST TAKEN ON SPECIFIC DELIVERY
COMMUNICATION : CX WANT URGENT DELIVERY REQUEST TAKEN ASSURED WILL TRY OUR BEST TO DELIVERED ON SPECIFIED DATE

ISSUE:-CX WANTS TO KNOW PRODUCT STATUS
ACTION :-UD MARKED FNDR FILLED//ADDRESS CONFIRMED//TAT SHARED
COMMUNICATION :- APOLOGY DONE ASK TO WAIT ASSURED WILL TRY OUR BEST TO DELIVER PRODUCT ACCORDING TO YOUR PREFERRED DATE AND TIME

ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED DDR SHARED
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST COURIER PARTNER NO. SHARED TRACKING DETAILS SHARED CUSTOMER SATISFIED

ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED CUSTOMER AGREED

ISSUE : CX NEED ASSISTANCE TO PLACE ORDER
ACTION : INFO SHARED ASSISTANCE GIVEN
COMMUNICATION : CX NEED ASSISTANCE TO PLACE ORDER INFO SHARED ASSURED FOR TIMELY DELIVERY

ISSUE : CUSTOMER RECEIVED A FRAUD CALL
ACTION : DETAILS CAPTURED
COMMUNICATION : ASK TO NOT TO SHARE PERSONAL AND ACCOUNT DETAILS//GUIDED CX THAT ONLY OFFERS GIVEN ON WEBSITE AND APPLICATION ARE VALID// CUSTOMER AGREED

ISSUE : CUSTOMER WANT TO KNOW ABOUT PRODUCT DELIVERY STATUS
ACTION : STATUS IS RTO
COMMUNICATION : INFO GIVEN THAT PRODUCT IS RETURNED TO SELLER ASK TO PLACE NEW ORDER CUSTOMER AGREED

ISSUE :-CX WANT TO CANCEL THE ORDER
ACTION :-CANCELLED ON CX REQUEST
COMMUNICATION :- CX WANT TO CANCEL THE ORDER CANCELLED FROM HERE ASK TO REFUSE IF DELIVERY ATTEMPTED

ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : PRODUCT RELATED INFO SHARED
COMMUNICATION : CX CALLED FOR PRODUCT INFORMATION INFO SHARED CX AGREED

ISSUE : CX WANT TO KNOW THE PRICE BREAKUP OF THE PRODUCT
ACTION : INFO SHARED ABOUT THE PRODUCT PRICE
COMMUNICATION : CX WANT TO KNOW THE PRICE OF THE PRODUCT INFO SHARED ASK TO PLACE PREPAID ORDERS IN ORDER TO AVOID DISPATCH CHARGES CX AGREED

ISSUE : CX WANT TO KNOW ABOUT THE PROMO CODE
ACTION : INFO SHARED
COMMUNICATION : CX WANT TO KNOW ABOUT THE PROMO CODE INFO SHARED THAT DEPEND ON PRODUCT VALUE CX AGREED

COMMUNICATION :- CX WANT TO KNOW THE ORDER STATUS //PICKED UP MARKED //ASK TO WAIT// TAT SHARED// CX AGREED


ISSUE- REFUND NOT RECEIVED AS PAYMENT DEDUCTED
ACTION TAKEN-COMPLAINT TAKEN ASKED TO WAIT FOR AUTO REVERSAL 72 TO 96 HOURS
COMMUNICATION- CX WANT TO KNOW THE PAYMENT STATUS ASK TO WAIT FOR AUTO REVERSAL CX AGREED

LANGUAGE BARRIER//ASKED CX TO SHARE CONCERN ON [email protected]
CMB //NO RESPONSE//CX DISCONNECTED THE CALL

CMB //CX DIDN'T SHARED ANY QUERY//CX DISCONNECTED THE CALL

CMB //ASKED CX FOR INFO///NO RESPONSE FROM CX//CX DISCONNECTED THE CALL

PRODUCT INFO SHARED// GUIDED ABOUT 7 DAYS RETURN/REPLACEMENT POLICY//ASSURED OF QUALITY AND GENUINE PRODUCT//CX AGREED

CX WANTS REFUND ON PRODUCT //ASSURED OF SOON REFUND//PROCEDURE EXPLAINED//TAT SHARED//CX AGREED

CX WANTS REPLACEMENT//ASSURED OF SOON REPLACEMENT//PROCEDURE EXPLAINED//TAT SHARED//CX AGREED