Notes

wITHIN SLA

Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised.
You can also track your order by clicking here . https://m.snapdeal.com/myorders

A= Mai aapki case manager baat kar rahi hu, Jaise ke check kar pa rahi hu , Aapke product ki promise delivery date { } hai . Abhi jaise ki check kar pa rahi hu aapka order transit me hai, Mai poori koshish karugi aapka product jitni jaldi ho sake utni jaldi deliver karva saku.
Aap apne end se bhi order track kar sakte hain is link pe click kar ke :-https://m.snapdeal.com/myorders

(Not Shipped WITHIN PDD)

Sir Mam, Apke order ki delivery date { } hai aur koshish krungi ki jldi hi dispatch kr diya jaye or hum apko Email/SMS ke dwara eske regarding update karenge .



[CX WANT Urgent delivery]


Sir/Mam, Mai apki urgent delivery ke request lai rahi hoon, Mai case manager hoon apka is concern k liye aur poore koshish ki jayegi ke apka order apko jald se jald deliver krwa deya jaye.
App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


IF ORDER LATE BEYOND DATE not shipped

Sir / Mam, Maafi chahungi apke order ke dispatch mai late hai. Hum aapake leyai samay par delivery ke mhatav ko samjte hain, Aap nischint rahe poore koshish rahegi ki apko product ki delivery jaldh se jaldh karwae jaye, Iske related aapko 24 se 48 hour tak update mil jayegi . Humari poore kosish rahegi ke apka order apko (----) delivered karwa deya jaye.
Asuvidha ke liye khed hai.


5= ORDER DELIVERY DATE IS BREACHED AND NEW DDR IS NOT UPDATED

Maafi chahte hai, Apka order late deliver kiya jayega. Hum apke liye samay par delivery ke mehatv ko samjhte hain. Jaisa ki check kr pa rhi hu, aapka order transit mein hai. Koshish kr rhe hai ki apka order jldi deliver kr diya jaye.


STUCK AT COURIER

Sir / Mam, Hum aapake leyai samay par delivery ke ke mhatv ko samjte hain, Asuvidha ke liye khed hai. Mai puri koshish krungi ki apaka order jald se jald deliverd kiya ja sake, Aap se request hai 24 se 48 hour tk wait kijiye aapko update aa jayega . App apna order es link par click karke track kar sakte hain. https://m.snapdeal.com/myorders

RTO
Jaise ki check kar pa rahi hu, multiple attempts ke baad bhi aapka order deliver nahi kar paye, Aapse request hai aap naya order place kar lijiye. Mafi chahungi aapko pareshani hui.



OFD
,As I can see your product is "Out for Delivery" now and you will shortly receive a call from courier team. Also, I am your case Manager now who will take care delivery of your product. Please be rest assured.

Sir, If you are unable to receive your order today, I suggest you to please coordinate with courier boy when he contact you.

Right now delivery boy's number is not available, But not to worry he will call you before delivering your order.

Sir , jesa ke check kar paa rahi hoon aaj apke order ke delivery ki leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait karlejeyai, hamari poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jaye.
Aur mai apke es order ki case manager bhi hoon to mai poora dhyan rakhungi ke apka order apko delivered krwa deya jae.

Sir, courier boy ka number available nahi hai, Please wait kijiye aapko order deliver karne se pehle contact kar liya jayega.

PICKUP
Sir/ Mam, Maafi chahungi apko pareshanii huyi but aap bilkul nicschint rhe maine yha se pickup reschudule krdi hai aap 2 se 3 din wait kijiye koshish krungi ki pickup ho jaye.

Sir/ Mam, Sorry for inconvenience caused but don't worry i have reschudule your product pickup will try to pickup your product within 2-3 days.

UD reschudule

Sir/ Mam, Maafi chahungi apko pareshani huyi but maine yha se apki product ki delivery ko reschedule kar diya hai koshish krungi ki aana wale 24 se 48 hour m delivery ho jaye.

Sir/ Mam, Sorry for inconvenience caused but don't worry I have rescheduled the delivery please wait for 24-48 hour for delivery attempt.

APOLOGY.. EXTRA ASSURANCE AND COMPLAINT

Maafi chahungi apko preshani hui.
I am sorry for the inconvenience caused to you.

Sorry for inconvenience caused. There is no need to worry, Please give me a moment I will raise complaint regarding that.

B= I have register your complaint and you will get update regarding that within 24 to 48 hours.

Free SHIPPING...
Sir/Mam, If is showing free delivery then you have to use prepaid mode for payment but if you use cash on delivery there will be COD processing charges for that.

Sir/ Mam, Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko COD processing fees pay krni hogi.


SCREENSHOT
Mam, Main technical restrictions ki vajah se image ya screenshots check nahi kar paungi.


CUSTOMER CARE
Sir, Currently, We are unable to call you due to restrictions. Would request you to share your concern through Whatsapp, You can drop a mail on [email protected] regrading any concern related to sanpdeal.


Mam ,Mafi chahungi aapka order technical error ke karan cancel ho gya hai, Lenkin Not to worry Abhi bhi ye order snapdeal application pe available hai, Aapse request karungi ke please order dobara se place kar lijiye.

UD
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. I am rescheduling your delivery, I request you to please wait for 24 to 48 hour. We will deliver your order at the earliest.

I request you to please confirm y6our house number, Neaby landmark and alternative mobile number .

Maafi chahungi, Aapka order { } ki vajah se deliver nahi kar paye, Lekin Not to worry, Maine aapke order ki delivery date reschedule kar di hai, Next 24 to 48 hour ke andar dobara se delivery attempt ki jayegi.

Aapse request hai , Please aap apna house number, Nearby landmark and Apna alternative mobile number share kar dijiye. tanki aapke order ki sucessfull delivery ho paye.

You can also track your order by clicking here https://m.snapdeal.com/myorders

REFUND
Sir, When your account details will be updated within 24 to 48 hours your refund will be initiated into your account and same will reflect within 2 hours into your given account.

Sir, Jab hi aapke account details update ho jayengi, Aapka refund 24 se 48 hour ke ander aapke account me initiate kar diya jayega jo 2 hour ke ander aapke account me reflect ho jayega.

WITHIN TAT

Sir, Jesa ke check kar paa rahi hoon apka amount hmarae tarf se <transfer date > ko initate kiya gae hai.Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain. Chinta mat kijeyai , Apka amount jaldh he apke account mai bhi show ho jaega .Agar apko deyai gae samay ke andr apka refund apke account mai show nahi hota to aap hame sampark kare ham apke help karenge , Hume apke help karne mai behadh khushi hoge.


2 = OUTSIDE TAT..

Sir/Mam, Jesa ke check kar paa rahi hoon apka amount humare tarf se (initite date) ko initate kiya gya hai.Maafi chahungi abhi tak apke account mai apka amount show nahi hua hai .Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath (------) Agar bank se apko eske regarding help na mile to aap please hamse dubara contact kejeyai apke help ki jaege , Hume behdh khushi hoge apke help karne mai .


CANCLTION SCENARIO MAIN POINT..

1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].

Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

Maafi chahungi ki aap is order ko cancel krna chahte hai ! Kya mai jaan skti hoon ki aap is order ko cancel kyu krna chahte hai, Kyuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.


2= WANT TO CANCEL BUT NOT CANCELLED STAGE..[ MEANS ALREDAY SHIPPED]

I apologize cancellation is not possible now as the item has already dispatched. I request you to please refuse the delivery of the order when delivery partner try to contact you, So that the order will got cancel.

Apka order already ship ho chuka hai isiliye main cancel nahi kr pa rhi hu, Maine apke order ki cancellation request raise krdi hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega .


I have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.

Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.


RETURN
May I know the reason why you want to return your order?
Kya main reason jan sakti hu aap order return kyu karna chahte hain?

Sir, I will quickly register your complaint regarding the issue with the item. We would request you to wait for 24 to 48 hours for next step.
We will update you via Email & SMS .

Main aapki abhi complaint register kar rahi hu, Aapse request hai aap next update ke liye wait kijiye, 24 se 48 hour ke ander aapko SMS ya Email ke through update mil jayega.

PDWP
I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

Maine aapki complaint register kar li hai, Jiase hi hume courier partner se Proof of delivery milegi, Aapko hamare end se proof of delivery 6 din ke andar share ki jayegi , Aapse request hai tab tak please aap wait kijiye.

PRODUCT AVAILABLE ON WEBSITE

As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.


EXTRA ASSURANCE FOR ANGRY CX

A= I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.
A= Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hoti to mai bhi same aisa hi feel karti. Aapka gussa jayaz hai. Par mai aapko batana chahugi ye meri zimmedaari hai. Mai poori koshish karugi jald se jald iss issue ko resolve kar pau.




B= Your concern is justified and I understand how you are feeling right now. But be assured i will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.




B= Aapka concern jayaz hai. Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhe, mai poori koshish karugi jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva saku.




C= I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.




C= Main yeah sunishchit karoongi ki yah hamaare saath aapka pahala aur antim bura anubhav hoga. Aur aapko bhavishy mein aisee samasya ka saamana nahin karna padega. Main vaastav mein shama chaahati hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaati hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.

D= I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.
D= Main samajhati hoon ki agar ham kisee cheej ke lie bhugataan karate hain aur hamen vah praapt nahin hota hai jo ham vaastav mein chaahate the, to mujhe bhee aisa hee lagega yadi main khud ko aapakee sthiti mein rakhati hoon. Aap bilkul nischint rhae iss par dhyan diya jaega or ase problem aapko future mai nhi karni padege.




E= There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.
E= Chinta karne kee koee aavashyakata nahin hai, mai poori koshish karuga jald se jald aapka order deliver karva saku.

F= Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.

F= Chinta na karen aapka paisa snapdeal trust pay policy ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoongi.

200 COUPON OFFER..
Sir/ Mam, You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 10% discount of product price.

Sir/ Mam , sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 10% ka discount milega product ke price ka.

I want to tell you that 200 is the maximum discount which will vary on product price and you will get 10% off on product price and maximum discount would be upto 200

Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h h isme maximum discount price ka 10% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

TRUST PAY POLICY

Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."

We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.

We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.


FAKE=-

Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain , Aur Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karungi ki aap inhe ignore kijiye kyuki or please app inke sath apne koi bhi personal ya account details share mat kejeyaiga .

PRICE PROTECTION

Sir Mam, if the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

SELLER RELATED QUERY

We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.

PENDING VERIFICATION

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.