Notes
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1st Knowledge check
1. DOT
2. True
3. ACAA
4. False - not allowed to charge
5. An individual with a disability is a person who has a physical or mental impairment that substantially limits one or more major life activities and has records or such impairment
6. Performing manual tasks, seeing, breathing,
2nd Knowledge check
1. True
2. (all of the choices)
3. False
3rd Knowledge check
1. False
2. seat with movable armrest, accessible lavatories, onboard wheelchairs
4th Knowledge check
1. True
5th Knowledge check
1. Safety Assistant and Personal care assistant
2. False
3. True
6th Knowledge check
1. The customer may need personal care services such as opening a beverage or snack, and assistance to and from the lavatory
2. False
3. always set breaks… and never hang bags on wheelchair
4. 30 mins
7th Knowledge check
1. True
2. False
3. True
4. True
8th Knowledge check
1. last row seats DEF
2. true
9th Knowledge check
1. False
2. False
3. Customers must fil out... and agents must ask
10th Knowledge check
1. True
2. False
3. Contact Stat-MD
11th Knowledge check
1. Complaint Resolution Official
2. Ensuring an on-time departure
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