Notes

Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx

Callme experiment//cx called and shared the problem but cx call dropped

Callme experiment//As there is no response from cx side hence after giving warning call disconnected

Callme experiment//As there is no response from cx side hence while giving warning call disconnected from cx end.

//open delivery//
Callme experiment //cx wanted to know whether he can get with open delivery or not //informed to cx open deliver is not possible //also told to cx that assured products will be deliver to cx from assured sellers /in case if you will be facing any issues after got that product then we have 7 days return policy you can give return request / cx agree

//ud //
Callme experiment/cx call to know about order status // UD marked // FNDR filled and address captured in it to cx end //24 to 48 hr TAT shared/asuured to cx for delivery as soon as/EDD/ddr/told reason of UD/address has been verified by cx //cx did not get call and not come to deliver //cx agree



//ofd after ud //
Callme experiment/cx want to know about order status /EDD,DDR,courier name shared / today it is OFD so ask to wait till 6 pm //assured to provide product as soon as till the time /courier boy number not sent because firstly it was ud /told courier boy will also be call after reached at your location for delivery /address has been verified to cx/ cx agree



//ud deying //
Callme experiment //cx told that courier boy is denying to deliver the order at given address /apology done assured to delivery at delivery address/ UD marked with fake reason // FNDR filled and address captured into fndr // 24 to 48 TAT shared /dispatch date,DDR,EDD shared /cx was very irritated //assured for delivery as soon as possible in between 24 to 48 hrs//address has been verified by cx end / cx agree

//fresh return//
Callme experiment/cx want to the return product because size too small //information shared within 24 to 48 tat shared you will be notified for pick up of your product via email and sms /pick up tat shared 2 to 3 days /post picked up refund will be initiate //refund tat shared 2 hrs from online //post initiate //cx also asked how to refund his given amt //informed to cx you will receive email //kindly share your account details through that email //cx agree


//fresh //
Callme experiment/cx want to the return product because //information shared within 24 to 48 tat shared you will be confirmed for pick up of your product via email and sms /puc tat shared 2 to 3 days /replacement tat shared 4 to 7 working days //cx agree

//fresh refund //
Callme experiment/cx want to the return product because //information shared within 24 to 48 tat shared you will be confirmed for pick up of your product via email and sms /after picked refund will be initiated //refund tat shared 2 hrs from online /offline 6 days /cx also asked refund process //told through account details //cx agree


///two ordered received one //
Callme experiment //cx had placed order for two sarees on same date but he got only one saree and payment has taken by courier boy for both orders and also shows both of the orders has given to cx //apology done //return taken //told to cx within 24 to 48 you will be confirmed for pick up of your products via email or sms //tat shared of puc 2 to 3 days //post picked up refund will be initiated //refund tat shared /order id's are same for both orders /cx agree


//cod order want to pay in a prepaid //
Callme experiment//cx want to pay his amt through prepaid mode //told to cx you have selected payment mode in cod //so kindly pay in cod otherwise if courier boy will come to deliver then talk to them or place order again with prepaid mode //cx agree

https://snapdealcx.force.com/login



//return policy //
Callme experiment//cx want to return his product //told to cx //7 days return policy has crossed so it can not be returned //apology done //cx agree



//returned //
Callme experiment //cx want to know the reason of order cancellation /apology done / info shared to cx that it is returned /told the mentioned reason // request to cx to place a new order /cx was irritated/did not get call and not come to deliver //cx not refused /cx agree


call drop suddenly in between call //call drop form filled//