Notes
Notes - notes.io |
WANT TO KNOW DELIVERY DETAILS :
cx want to know delivery details
info shared // promised date given
told cx that we'll try to deliver the product ASAP
cx satisfied
70123
gurpreet singh
------------------------------------------------------------------------------------
SPECIFIC DELIVERY REQUEST
cx want to receive the product upto
told cx that we'll try to deliver the product ASAP
cx satisfied
70123
gurpreet singh
------------------------------------------------------------------------------------
OUT FOR DELIVERY :
cx want to know delivery details
courier boy is OFD // courier boy no. shared
request cx to wait till end of the day // cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
ISSUES REGARDING DELIVERY :-
LATE/BEYOND PROMISED DATE :
cx want to know delivery details // product is late/ beyond promised date
expected date given // told cx that we'll try to deliver the product ASAP
cx satisfied
70123
gurpreet singh
------------------------------------------------------------------------------------
PRODUCT STUCK CASE :
cx want to know delivery details // product stuck at one place
told cx that we'll try to deliver the product ASAP
cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
UD MARKED :
cx didn't receive the product // UD marked
FNDR filled // Address verified
request cx to wait 24 to 48 hrs // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
UNABLE TO FILL FNDR IN UD CASE :
cx didn't receive the product // UD marked
unable to fill FNDR because status shows
request cx to wait 24 to 48 hrs // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
PRODUCT RTO :
cx want to know delivery details
product was RTOed // apology done
request cx to place a new order // cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
ORDER NOT CONFIRMED :-
MONEY DEDUCTED BUT ORDER NOT CONFIRMED :
money deducted but order not confirmed
money didn't captured by snapdeal
request cx to wait 72 to 96 hrs for auto reversal // cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
PDWP CASE :-
NEW POD CASE :
status shows delivered but cx didn't receive the product
apology done // request cx to wait maximum 6 days for POD
cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
PDWP CASE AFTER POD SHARED :
product delivered to wrong place case // apology done
POD denial by cx // request cx to wait for 7 to 8 days
cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
PRODUCT RETURN CASE :-
RETURN REQUEST :
cx want to return the product //
request taken // apology done
request cx to wait for 2 to 3 days // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
REPLACEMENT REQUEST :
cx want the replacement of the product //
request taken // apology done
request cx to wait for 2 to 3 days // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
EMPTY PARCEL CASE :
cx receive an empty parcel
complaint taken //apology done
request cx to wait for 7 days // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
SHIPPED TOGETHER CASE :
cx receive only product instead of // shipped together case
complaint taken // apology done
request cx to wait 24 to 48 hrs for updates // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
CATP CASE :
cx want to return the product
unable to take return request with cx concern
return request denial
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
PICKUP RESCHEDULE :-
PICKUP NOT DONE :
cx concern is regarding pickup of the product
RL panel filled // Macro shared
request cx to wait for 2 to 3 days // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
PICKUP DONE BUT DIDN't MARKED ON SYSTEM :
cx concern is regarding
product pickup done but didn't marked on system // mention in RL panel
request cx to wait 24 to 48 hrs for updates // cx agree
70123
gurpreet singh
-------------------------------------------------------------------------------------
OUT FOR PICKUP :
cx concern is regarding pickup of the product
courier boy is Out for Pickup
request cx to wait till end of the day // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
REQUEST FOR IMAGES :
cx want to return the product // receive different product
request cx to share the images of the product // Macro shared
cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
REFUND CASE :-
REQUEST FOR NEFT DETAILS :
cx concern is regarding refund
request cx to share NEFT details // Macro shared
Guide cx that how to share NEFT details // cx agree
70123
gurpreet singh
----------------------------------------------------------------------------------------
NEFT DETAILS ALREADY PRESENT :
cx concern is regarding refund // NEFT details shared by cx
A/c number -
A/c holder name -
IFSC code -
request cx to wait 24 to 48 hrs // cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
RRN NO. SHARING IN REFUND CASE :
cx concern is regarding refund
refund initiated from our side on
request cx to confirm from bank once // RRN no. shared
70123
gurpreet singh
-------------------------------------------------------------------------------------
REFUND DIDN'T RECEIVED BY CX :
cx concern is regarding refund // refund initiated from our side on
cx didn't receive his refund // request cx to share Bank Statement // Macro shared
cx agree
70123
gurpreet singh
------------------------------------------------------------------------------------
REFUND/ REPLACEMENT FOLLOWUP CASE :
cx didn't receive refund yet
request cx to wait 24 to 48 hrs for updates
cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
PRODUCT CANCELLATION :-
CANCELLATION BEFORE MFG :
cx want to cancel the order //
request taken
70123
gurpreet singh
------------------------------------------------------------------------------------
CANCELLATION IN SHIPPING PROCESS :
cx want to cancel the order
told cx to refuse the product on doorstep
cx agree
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
PRODUCT/OFFER INFORMATION :-
PRODUCT/OFFER INFO :
cx want to get the info regarding
info shared // cx satisfied
70123
gurpreet singh
--------------------------------------------------------------------------------------------------------
FRAUD CALL :-
FRAUD CALL :
cx receive a fraud call regarding lucky draw
told cx not to share personal details
cx agree
70123
gurpreet singh
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