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call me experiment //call not connected // sms share
call me experiment // cx don't need help //
call me experiment // cx request for call back by mistake
call me experiment // cx drop call
call me experiment// cx don't response after 3 warning call disconnect
call me experiment //call not connected // sms share
cx want to know order status//info share // cx agree
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**********UD CASES************
call me experiment //cx want to know order status // UD marked //apology //FNDR
filled//Address verified //asked to wait 24 to 48 hours // cx agree
call me experiment //cx want to know order status // UD marked //apology //FNDR not filled//ODA marked //asked to place a new order // cx agree
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************ RTO MARKED CASES*******************
call me experiment //cx want to know order status // RTO marked //apology //asked to place a new order // cx agree
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**************FAST DELIVERY REQUEST CASES*************
call me experiment //cx want order as soon as possible // plz do need full for cx
-----------------------------------------------------------------------------**********RETURN CASES***************
call me experiment // cx want to return the order //apology //asked to wait 24 to 48 hours for resolution //cx agree
call me experiment // cx want to return the order //cx want to return the order without any issue//apology //request taken //asked to wait 24 to 48 hours
call me experiment //cx want to complaint status //apology //request accepted //asked to wait 24 to 48 hours //cx agree
call me experiment // cx want to know return request complaint status//apology //asked to share order images //cx agree
-----------------------------------------------------------------------------
***************REFUND CASES**************
call me experiment //cx want to know refund status //apology //refund initiated but not reflected//asked to wait 7-10 business days // cx agree
call me experiment //cx want to know refund status //apology //asked to share NEFT details//e-mail share //cx agree
call me experiment //cx want to know refund status //apology //refund initiated but not reflected//asked to wait 5 working days // cx agree
call me experiment //cx want to know refund status //apology //refund initiated but not reflected//asked to check bank statement // cx agree
call me experiment //call not connected // sms share
call me experiment //cx want to know refund status //apology //refund initiated but not reflected//asked to share bank statement // cx agree
-----------------------------------------------------------------------------*********OFD CASES****************
call me experiment //cx want yo know order status // OFD marked //apology //asked to wait till 6 PM //cx agree
call me experiment //cx want yo know order status // OFD marked // address verified //apology //asked to wait till 6 PM //cx agree
call me experiment //cx want yo know order status // OFD marked //apology //asked to wait // cx want self pickup // no. share for self pickup//cx agree
call me experiment //cx want to know pickup status//OFP marked //apology //asked to wait // cx is not available at address as to coordinate with courier boy//cx agree
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****************DELIVERED BUT CX DON'T RECEIVED CASES***********************
call me experiment //cx order marked delivered but cx don't received//apology //asked to wait 6 days for POD //cx agree
call me experiment //cx order marked delivered but cx don't received//apology //asked to wait 7 days for further investigation// cx denial POD //cx agree
call me experiment //cx order marked delivered but cx don't received//apology //cx don't received POD//asked to wait 24 to 48 hours //cx agree
-----------------------------------------------------------------------------
***********PICKUP RESCHEDULED CASES ****************
call me experiment //cx want to know pickup status//pickup unsuccessful marked //RL filled //apology //asked to wait 2-3 days //cx agree
call me experiment //cx want to know pickup status//OFP marked //apology //asked to wait till 6 PM //cx agree
call me experiment //cx want to know refund status//pickup done but not updated yet // asked to wait 24 to 48 hours // cx agree
-----------------------------------------------------------------------------
***************ORDER IS LATE***************
call me experiment // cx want to know order status // apology //order is late //asked to wait 24 to 48 hours // cx agree
call me experiment // cx want to know order status // apology //order is late //asked to wait delivery dates are updates // cx agree
-----------------------------------------------------------------------------
*****************MISCELLANIES***************
call me experiment // cx want to change delivery address //not able to change address // apology //cx agree
call me experiment//cx want to know how to use promo codes //info share //cx agree //
call me experiment //cx don't use Hindi /English //asked to drop e-mail for help //
call me experiment// cx want to know about order product // info share // cx agree
call me experiment // cx received fake call //apology //asked to don't share any info with fake caller //cx agree
-----------------------------------------------------------------------------
*************CANCELLATION**************
call me experiment//cx want to cancel the order //not available at address//request taken //asked to refuse at doorstep
call me experiment // cx want to cancel the order // order cancel //asked to wait 24 hours for cancellation confirmation msg //cx agree
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************ADDRESS CHANGE**************
call me experiment // cx want to change delivery address //not able to change address // apology //cx agree
call me experiment // cx want to change delivery address // address change // apology //cx agree
-----------------------------------------------------------------------------
*************EMPTY PARCEL**************
call me experiment//cx received empty parcel //apology //asked to wait 24 to 48 hours //cx agree
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http://172.16.201.107:8080/agent-dashboard/ob.php - dashboard link
http://192.168.1.111/Login_Comm1.aspx - attendance link
THANKYOU GOURI
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